Ideal Buick GMC

by Brigette on 02/19/2020

I was traveling from NC to Maryland and had an issue with my tires and brakes. They were nice enough to fit me in. As I was waiting on my car, I started walking around the lot. A nice salesman, Robert Ocasio, starting showing me a few vehicles. I could not resist a convertible on the lot. Robert was very knowledgeable and patient with me, just what you want when you are purchasing a new car!

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by Mporte02 on 08/10/2018

My fiancé and I went in to this dealership to test drive a particular car and to our misfortune, we were greeted by Dan. The man was pretentious and disrespectful the whole time and gave us an unwelcomed feeling. He treated us as though our presence was an inconvience and even had us test drive the car alone because he was too busy with other things (those were his words). When we had questions about the condition of the car he caught an additude and told us “this car is far from new” even though it was only 4 years old with one previous owner. We also noticed that something wasn’t right with the way the car sounded and drove so when we addressed this with Dan he told us “I have been a car salesman’s for 13 years I know what I’m talking about and I’m great at what I do.” Good for you Dan, but with your customer service approach I’m not sure how that’s possible. So, after about 45 minutes of being treated like we were uneducated and incapable of knowing what we wanted, we left and took our business else where and got a great deal. I would give Dan and Ideal dealership zero stars if I could. A business is only as good as its employees.

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by Chris_and_Lee on 06/09/2018

Let me start by saying, we did NOT actually purchase a vehicle today. However, we did not purchase because our salesman Ken Cooper took the time to get to know my family and what type of vehicle we need. We are an active family of 4 and also foster parents. Never once did we feel pressure as he toured us around the lot to look at the vehicles we came to inquire about. Ken, a sales and leasing professional of 46 years is very knowledgeable about all vehicles and his advice was well received by my husband and I. Even after knowing we were not going to buy a vehicle today, Ken continued to provide customer service by taking our information if a vehicle came into the dealership that fit our needs, as well as giving us helpful tips on how to receive a good price for our trade- in vehicle. We can truly say, we have never had such a warm and friendly experience at a car dealership like what we experienced today from Mr. Cooper. We hope that our ideal vehicle makes it's way to Frederick so that we can finalize a sale with Mr. Cooper. And if our children allow us to borrow the pens you so kindly gave to them, we will gladly sign on the line. Thank you Ken Cooper for making our car shopping experience beyond pleasant!

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by Kyle on 11/08/2017

I decided to go into this dealership to test drive the Denali before finalizing the decision on a new rtruck. I sat down with Leon Johnson who works there but specialized in Hyundai. I was told that he was not a subject matter expert on the GMC, but decided to have him conduct the test drive since I knew what I was looking for and had no technical questions about the vehicle at all. I declined to provide an email address to be entered into the computer system for a test drive and he asked me why I was with-holding information. I explained that i wanted to decline any offers and am not required to give that information out in order to simply test drive the vehicle. He replied, "This is like me coming to your house and asking you for information that can help you" I told him he would not come to my house because I am not selling anything he is in the market to buy. This definitely made the situation awkward but wan't a deal breaker and we proceeded with the test drive. Two traffic lights away from the dealership I stepped on the gas to see if the truck was too heavy to get going from a dead stop. The tires chirped and Leon immediately asked me if I thought that was necessary. I told him that if I was going to buy a $60k+ truck i needed to know if it has some "get up and go". He replied," Well when I feel like my life is on the line I have every right to ask". I pulled the vehicle over and suggested we trade seats and asked him if he felt unsafe during my test drive. He repeatedly instructed me to continue the test drive, but circled me back around the block for a total trip distance of less than 1.5 miles. I informed management about the unusually high level of mistreatment and what I considered to be unfair and left promptly. I don't really know what to make of it all though I got the feeling like I was being treated like some young military guy. I was not rude. I was patient. I test drove the truck and will look more into the vehicle because I really liked it but will drive the extra distance to find another place because the service I received was not good at all.

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by HallandO on 05/15/2014

I applied for a loan on line on Sunday 05/11/2014 (Mother Day) Amity B sent me a email reply within 3 minutes after I completed the application and 5 minutes after I replied back to her she called me , mind you this was on Mother’s Day. Amity called me again on Monday 05/12/2014 as she promised she would do on Sunday to advise me of the documentation I would need and to tell me I’d been pre-approved. I was EXCITED. Amity then followed up with an email to advise me that Brandon C would be my sales consultant when I arrived on Monday at 5:30. When I arrived on Monday 05/12/2014 I was greeted with a professional staff and they took “AWESOME” care of me. I was treated well and didn't feel pressured to make a purchase and that made it so much easier for me to find the SUV I wanted. Yes, I’m riding in style thanks to Amity B [Phone contact removed], and Brandon C Sales and Leasing Consultant [Phone contact removed] So if your in the market for a new or used car go check out the GREAT team. Thanks to the entire staff... I love my SUV!

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by crk8 on 09/19/2009

or those that dont have the patience to read through just remember the name Aaron. The car I wanted to buy: Veracruz Limited FWD Demeanor on the phone: Very professional; I mistook him for a retired armed forces personnel with high ethical standards. (Rating: 10/10) The on-the-road quote I asked the dealership if he could meet: $31,600k The trap line that was used with me: I am selling below the invoice. All you have to do is come here and you will get the best price in the states of VA-MD-PA. I asked if I could visit only if he gave me a quote. He said nopes, because without me visiting, he wont really be able to pull the quote out of the system he was using. My physical presence was mandatory. (Lie-o-meter!) So: My wife, father-in-law, and my 10-month old (who we rarely take on a drive exceeding 30 mins) were off on the 1 hour drive. At the dealership: My host isnt available for the first 10-15 mins. No problem, Ive been to the doctors office enough that I am used to getting up from my seat with arthritis. First face-to-face meeting: Wishes me, but doesnt notice that I had 2 adults and a baby accompanying me. His first question: Why dont you go with a GLS? (Ah, I knew right there I had fallen into a trap.). I say No Limited only. A few discussions later, he walks out casually, doesnt tell me how long hell take. After about 10 minutes, he comes back, and somehow notices 2 adults and a kid next to me. He then asks casually if the lady next to me is my wife?!! But the worst part of my day is yet to come He pulls out the best quote in MD-VA-PA. It comes to $33.5k!! A good 2k more than the quote that even my wife overheard me say to the guy just moments before he convinced me to visit his dealership. And now the worst part of my day You see, I heard you say $33k over the phone, we are so close. . (Lie-o-meter!) I felt as if I was Roger Federer and I had just lost the U.S Open. I said politely No, Thank you for your time. As I walked back dejectedly to my car carrying my daughter in her car seat, my wife was furious with me as to why I even said Thank you. Left to her she had considered punching the guy in his face. Closing thoughts: Perhaps part of his job is to show to his boss that he is able to attract at least some customers to the dealership. Its a pity that his moral compass allowed him to (a) Drag me, my 10 month old, and my aged father-in-law 1 hour each way and (b) rather than say sorry, make us feel we had wasted his time.

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by fastrevmd on 06/08/2009

I purchase a coup vehicles from Ideal a few years apart. The first time was a good experience it was a simple deal with a vehicle they gave me a great price on. The second time I was buying a vehicle for my wife that see liked allot. They did not give a great deal, and the trade-in process was the worst. I didn't feel like it was the best deal and should have shopped more. They ticked me off on the trade-in so much I will never buy from them again. I did get another dealership to buy the vehicle directly from me without a purchase for thousands more.

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