Bob Bell Nissan of Baltimore
Customer Reviews of Bob Bell Nissan of Baltimore
He blew it.
byon 02/06/2020
In December 2019, I was shopping for a new 2019 Nissan Frontier. I was at a stand still with my “out the door price” with salesperson, and was transferred to a “Manager.” I presented my price from another dealer (Nissan Ellicott) and he became rude and said they were lying. I asked if he could match their price, and he hung up the phone. Wow! I took my business and my 807 credit score to Nissan Ellicott and actually bought a higher trim (Pro 4x) with them for almost the same amount. A salesman from Bob’’s Bell called me on my ride home, and I told him his boss cost him an easy deal and I just bought a truck. I hope someone from Bob Bell or Nissan Corp are reading these post because the rudeness at this dealership is costing them business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Awful customer service
byon 06/13/2019
I had a very unpleasant experience at this place , The manager Dax Brooks was very rude to me , In my opinion he doesn’t need to be a manager , or he needs customer service training.. He’s very unprofessional and rude , and he also made a statement that I don’t need to buy a car from his establishment so I didn’t , I believe if it wasn’t for the way he treated me I would have brought a car , but because of this You guys have lost a customer for life and I’ll make sure I pass the word to everyone I know !
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
gm of used car sales
byon 03/23/2018
In my own personal opinion , Dundalk store "GM of used car sales" acts very unprofessional. Even if you go in , as I did & spend over an hour waiting . They told me a price of a car in the back area then when we went to do numbers they raised the price $1500 saying "oh the discount doesnt apply to that car, sorry". I made them an offer to the original price they quoted me , they didnt like it so they wouldnt return my call. Imagine that , how arrogant for a used car dealer. lol. If they do that , where will they stop? They wont, in my opinion. Go elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Very horrible
byon 01/25/2018
Not very friendly tried to give me the run around lies and wouldn't give the internet price on a maxima will not be coming back
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Dream came true
byon 11/15/2017
Aww man I'm so excited to ride in my 2016 Nissan Maxima! I always wanted to own a Maxima but due to recent troubles(bankruptcy) I could only dream about it. My wife took her Kia to get serviced there and she seen a Maxima and she just knew I would love it! So she sent the picture of it and I asked the salesman would he be able to work with my situation and to my surprise he said yes! I submitted all of the information that they needed and came in the next day to finalize everything. I would go back and I'm going to tell everybody about my experience it felt unreal how nice the service and everything was. I highly recommend if you think you can't get into a car of your dreams to come here they made my dream come true. Mr. Rosario and Ms. Helen were excellent!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible experience
byon 03/18/2017
It was going well until I went into the dealership to buy that car. I drove over a hour and a half to get there spent 2 hours talking to the salesman just to be told that I can't get the car at the price i was promised. I really got my hopes up for this car and left with nothing but a bad taste in my mouth. I was pre approved for the amount I was promised hoping that would make it easier and to top it off today happens to be my birthday so needless to say I will never be returning to a bob bell dealership. Nothing in life should be this difficult when you have the money that was agreed upon.thank you for your time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Diagnosis
byon 06/30/2016
My wife had her Nissan 2003 Murano code in this morning and they want to charge $120 to diagnose the problem. I had my Toyota Tacoma at Jerry Toyota for a power steering leak and they didn't charge me anything to diagnose the problem will follow up at a later date on what is wrong with the Murano.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
great experience at bob bell nissan
byon 07/18/2015
I purchased my first car at bob bell nissan my sales rep Amin Darbandi made it the best car buying experience i have ever had highly recommend him to anyone look to purchase a new or used car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I'm done with this dealer
byon 07/27/2013
Luckily, I had already spent hours of research on the Versa that I purchased. At that time, this was the only lot in town with the Versa. Luckily, it was the exact color I wanted. The Salesmen was great. The Sales Manager tried to boost the price up by a few thousands of dollars. Because I had a back up dealer in another town, I was able to stand my ground. (The other dealer didn't have the color I wanted, but had agreed on my set price). What should have taken an hour to complete took 3- 4 hours. When it was time for the financing portion (which I had already secured), the person handling my paperwork, was moody and rude. When I asked her questions, she responded, "didn't they go over that with you?". I will NEVER buy another vehicle from this place. Fortunately, my salesperson has left this place and keeps in contact with me. So, I will stick with him because he did not pressure me. I knew what I wanted. I knew what I was going to pay. I had my financing in advance. What should have been an exciting experience (this was my first brand new car), was stressful and gave me a headache. Within that 3-4 hours, I had to request they wash my brand new car...not once....but 3 times. Even after the last wash, they still didn't get it clean. There was still a blue sticker residue on the side of the car. If my old car wasn't on it's last leg, I would have gone somewhere else. Because we didn't finish all of the paperwork in time for me to get to my financing institution to pick up the check, I couldn't deliver the check until 1 day after I promised. Upon leaving the I informed the Sales Manager that because of the time, I may not make it to my financial institution that day...but will try. His response was, if I was delayed a couple of days, that was OK. I had no intention of delaying the payment. The sale was on a Saturday. I contacted the office to inform them I would there on Monday. They now had a problem with it. With any case, I showed up on Monday after work with the check. Had they not taken forever, I would have been able to deliver the check the same day.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
