Cook Mazda
Customer Reviews of Cook Mazda
Great buying experience!
byon 05/15/2018
The staff was very friendly and helpful and the price was fair and straightforward. Overall, it was the best car buying experience I have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Misleading
byon 09/24/2017
would never recommend anyone buying a vehicle from Cook's Motors, we were misled on the warranty being included in the price. It was not included in the price, it was included in the payment amount. And we weren't ever told about the warranty till they wanted us to sign papers. Jason acted like he told us it was included in the payment. Bought the vehicle in April and still do not have the issue resolved. I have called numerous times and left messages with no phone calls returned. I even called to talk to his boss, which is the owner. Left a message on his voicemail and never received a phone call back. Bad Customer Service....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
DO NOT BUY ANYTHING FROM THESE PEOPLE.
byon 10/08/2016
The advertised price for the car I selected was $17800.00 when we got there they said it was $21000. I started to leave and they talked me into staying and buying the vehicle. I told them to hold the vehicle until my home loan went through and they told me to that they would hold a check. They had me sign papers. THREE DAYS LATER they submitted my info to 6 banks. This messed up my house loan which cost me more money. . The next day they charged the PRICE OF THE CAR TO Chase. I never received any paper work or warning they were going to do this. I originally told them I would pay cash and gave a check to hold until my closing. I tried to return the car and they were very hostile with me. These people are [non-permissible content removed]. They will tell you one thing and do whatever they want. DON"T SIGN ANYTHING WITH THESE PEOPLE. Take copies of paperwork first to YOUR LAWYER. Beware of these despicable people
Kia Forte
byon 10/18/2015
The sales team was great! They stayed with me every step of the way, answering any questions that I had. They were absolutely wonderful and I would recommend them to anyone looking to buy a car! I know that my next vehicle purchase will be at Cook Automotive guaranteed!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome customer service
byon 03/08/2014
This was my first time buying from cook Mazda, and the customer service was great. Our salesman was Ryan. He was very professional and helpful. We got a great deal too! I would definitely recommend cook Mazda to those searching for a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
LOVE my new Mazda
byon 01/27/2014
I had a great experience at Cook. Everyone there was friendly and helpful. I love my Mazda CX9 - never thought I would be able to afford this car but the staff at Cook made it doable. Thank you Ryan, Tommy, Bill and Tony.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 Mazda CX-5
byon 01/07/2014
Had a great experience at Cook - Dani, our sales rep, was very nice and helpful. We were very satisfied with the final cost for our new vehicle. We love our new Mazda! Thanks Cook Auto!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible experience
byon 06/07/2013
Dropped by to discuss purchasing a car they have on their lot. Was told at the time that the price displayed online was the definitive price. After spending a hour and a half waiting, the salesman came back with deal paperwork that had increased the sales price of the car by $1,000 and proposed to give me the NADA rough trade-in value for my vehicle (which is in near showroom condition and considered low mileage by NADA). The justification was that he could purchase a car like mine from an auction at that price, and that the advertised price on the internet was actually a "special" price only available to people with a minimum credit score. I turned the deal down flat. Got called in to speak with the sales manager (who was also doing F&I). He played with the numbers and produced what he said was his bottom line deal. It still wasn't acceptable so I said thank you and walked. I hadn't even made it to my car when the salesman was offering me yet another a deal that beat the one just tendered by the sales manager as his supposed "bottom line deal". This is honestly a bait & switch outfit. They advertise low prices on the internet and then start flim-flamming the numbers once they have you in the door. They also, despite my express instructions that I did not want a ton of credit inquiries generated, sent the loan to four different lenders and pulled all three bureaus themselves as well, resulting in exactly what I had told them I did not want - many inquiries showing up on my credit report. I absolutely will never return.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
really bad people
byon 04/01/2011
REALLY BAD PEOPLE AND UNPROFESSIONALS I looked at a car online listed for $12K I went to the dealership they showed it to me and I decided to get it. The dealership put on writing the work that the car needed like paint buffing, remove dog hair, squeak from the break and low in gas. Unfortunately they only filled the car with gas 100%; paint was buffed but lots of scratches couldnt come off when it was promised. Dog hair remains and the squeak from the breaks never went away. First flag They run my credit and supposedly they did approve it and I when to see the financial guy. When I read over the contract and I notice that the car cost is $13,400 plus another $1K on taxes, titles and others. I was upset obviously because of the $1,400 difference and then I argued with the financial guy. He wanted me to believe it was for the cost of the inspection at first, then he tried for supposed repairs that the car need; Why didnt they tell me all of this upfront? I took the car regardless because I needed. That was the second flag. I drove away with the supposed legal8 contract or paper work, the car and the keys. Two weeks later they called and told me I needed to go back to sign more paper and their excuse was they have got a better deal for me ummm third flag!!!. I wasnt going to sign another contract because supposedly they gave one already. Next day before I approached the dealership I got emails from the credit bureau and when I checked my credit, This [violative content deleted] pulled my credit 6 times the day of the supposed purchased and 2 more times two weeks later. Why is that? Four flag this is not good !!! I went to the dealer so mad that they pulled another contract for me to sign and I told them that I wasnt going to sign anything because everything looks like they have given a contract and a car with no approval from anybody; I told them also they were going to keep the car because they are trusted and the guy from the financial department took my paperwork away, ripped them in many pieces he could threw them on my face and started yelling and cursing at me. On top of that asking me to go outside and get physical with him. Obviously I wasnt going to just stand watching and responded back. I talked to two other people including the one of managers and they kept the car. In between those two weeks I had a company installed a hitch to it and as today they are refusing to give it back to me and also refusing to give me any kind of paperwork where it says they have got the car back and we do not have any boundaries. Too many flags !!! STAY AWAY
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Worst management ever!
byon 05/06/2010
Awful management. When i bought the car there was a password protected blue tooth, when I asked about it, I was told the password was in the owner's manual. However, much to my surprise it was not. By then I was home. (hours away). When i called back, the sales associate said he could not help me, but he would leave a message with the manager to call me back. When i called a closer dealership to have the password reset, I was told it would cost over $100 and take at least an hour. After i called back over 10 times, the manager finally talked to me 2 weeks later, and then proceeded to tell me that he would not pay for it, yell at me and lectured me for 10 minutes on how if I did not barter them down and paid full list price they would help me and then tell me how "offended" he was for me asking them to pay for it. I also paid the extra processing fee to have them take care of the DMV paper work, so that i would not have to wait in the DMV line. A week later i received my money back and paper work and them telling me I had to go to DMV to do everything myself.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
They will treat like mushroom.feed you full of crap and keep you inthe dark
byon 03/14/2009
I tried to buy 2 car at same time a mercedes benz and a ford truck i had to trade my harley , buick and my ford ranger.To make this deal happen .Since it wasn't cut and dry deal they let us take the cars home.this was on a saturday.They were both very nice cars.When monday afternoon and WE went to the dealer ship.they try to push cars on us for 2 hundred more a month .We refused the deal.well saleman said let try to do deal with just the mercedes.so again we sit in the dealer for most the night.The sale man comes back with another offer wich was ok.so he had work deal the with manger.THIS IS WERE I TYPING ANGERY.THEY LET SOMEONE TEST DRIVE AND BUY THE CAR RIGHT IN FRONT OF MY WIFE AND HAD THE NERVE TO TRY TO SELL US A CADDY .IT TOOK ALL OF GODS GRACE FOR ME NOT TO FLIP THE SALEMANS DESK OVER. I told the the saleman many times if you could not make deal that would be ok.I NOT MAD ABOUT THE CARS .I AM MAD ABOUT THEM BREAKING MY WIFES HEART AND THE DISRESPECT
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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