Bill Dodge Buick GMC
Customer Reviews of Bill Dodge Buick GMC
decision for the purchase
byon 12/16/2023
After months of looking for a new truck we found exactly what we wanted. We figured it would take a long time to order it but they had it on lot. We originally were planning on white but I saw the volcanic red I immediately fell in love with it. The salesman Connor Vaughan spent a lot of time explaining all the functions that the truck had. He was polite and did not pressure us like most salesman do. Overall it was a easy decision for the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Joe Allosso
byon 03/03/2024
Productive and expedient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
decision for the purchase
byon 12/16/2023
After months of looking for a new truck we found exactly what we wanted. We figured it would take a long time to order it but they had it on lot. We originally were planning on white but I saw the volcanic red I immediately fell in love with it. The salesman Connor Vaughan spent a lot of time explaining all the functions that the truck had. He was polite and did not pressure us like most salesman do. Overall it was a easy decision for the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
STAYE AWAY FROM SALES AND SERVICE!
byon 12/14/2023
Paid for service plan & extended warranty, but the Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and inspection sticker. 2019 Terrain 41k and needed passenger's side wiper blade for a sticker. Couldn't even come out to the waiting room and address the issue instead they called our home phone and sent an email saying a a wipe was needed and it would be $80 for wipes!!! Gets better, when the vehicle was turned over it was pointed out the front passenger's seat was moving up and down. Well, it was said the bolts were checked and tight & if we wanted it checked further then an appointment would be needed, and we would have to pay for the appointment if nothing was found to be wrong. Well already know there is something wrong!!! 1.5 hours later, no sticker, seat fixed or even checked and a request to pay them $80 for wiper blades [which I got RainX at Walmart for $23.00]. So talked with Steve in charge of the Service Department {Call was recorded} Steve have now desire to talk with me and even said I yelled at him. LIE. Steve said my vehicle was out of warrantee and if GM would not cover the coast to figure out want was wrong with my seat, then I would have to pay. He could not even see there was an extended coverage, and I did not say anything. He was rude and could care less. His reason the seat was not check was because his guy get a flat rate and he would not expect them to spend an hour on my seat. AGAIN about the $$$$ not the customer. I then talked with the GM named Patrick, he backed Steve and he too was rude. At one point I mistakenly called him Steve and he said this is Patrick, I want you to have the names straight when you tell this story. {Professional Not} All customers should be treated the same, doesn't matter if you have purchased one vehicle of 6 like I had over the course of 8 years or so. Patrick then told my he had given my options and I pointed out he had not, I told me I would have to set up an appointment and pay for it to find out what is wrong with my seat. When both Steve and Patrick were asked if a passenger's seat that is rarely used in a $40,000+ vehicle should last more than four years..........NEITHER WOULD ANSWER. The two could not tell me if a seat in the cars the sell and service should last more the 3 years. STAY AWAY FROM THIS PLACE. Both SALE and Service. YOU cannot do one stop shopping here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Bill Dodge Automotive
byon 09/04/2023
Good quality service. Service Manager was proactive in offering to do vehicle inspection due next month
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Salesperson
byon 08/27/2023
Connor was a true professional. Terrific salesperson and someone I trusted right away. Recommend him to anyone seeking a GM product at this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Work
byon 07/08/2023
Our Cadillac had electrical issue . The dealership explained how they would diagnose the problem. They were incredibly thorough and kept us appraised throughout the process. They do excellent work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded expectations !
byon 06/09/2023
I had a great experience getting my car serviced ! Professional all the way and very accommodating .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serviced 2 of my vehicles in 2 days
byon 04/27/2023
The best dealership around. On my 4th Vehicle bought at Bill Dodge. Matt in service was a great help. Two cars serviced in 2 days and ready for summer. Thanks!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sierra 2500 trade in for a 3500
byon 04/15/2023
I had no issues with the sales person I dealt with (David Durocher). He was straight forward and let me direct the way the sales process went. He's a great example of how a sales person should act. However, what really impressed me was going through the actual purchasing and financing agreement. Working with Erica McGahey was the best experience I ever had with purchasing a vehicle. Don't ever lose her! Furthermore, I called about two weeks later asking a question to the service department regarding the Upfitter switches. No other GMC dealer in my area had a clue on the technical aspects of the switches. Steve at Bill Dodge was able to answer my questions satisfactorily.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Enclave
byon 01/12/2023
Great sales team no pressures just seamless transaction! Call Kris!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Third times a charm
byon 10/14/2022
I have been doing business here for about 4 years the sales staff is great! They make either purchasing a vehicle or leasing easy . The truck I bought was super detailed and ready to go, I look forward to many years of great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
This Place Makes Me Feel Like Family!
byon 09/30/2022
This Dealership is so easy to do business with, especially Bob Williams, the Cadillac Service Manager. They treat me with respect and take my car problems seriously and devote the time and attention requisite to solve the problem. I couldn’t be happier!
Spot on service
byon 09/24/2022
Have been getting my service done on my vehicle at Bill Dodge for several years now, always a good experience. Saturday crew always takes care of my service needs, fast and convenient.
Smiles all around
byon 09/02/2022
People at the Westbrook site are friendly knowledgeable and not pushy. Always feel comfortable there
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Maude
byon 08/31/2022
Sales person was very knowledgeable about everything and very friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mini detail
byon 08/31/2022
Mini detail done on my GMC Acadia was excellent and done in a timely manner. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Birthday Mini Detail
byon 08/24/2022
I received a birthday free Mini Detailing from Bill Dodge, which I used today. I expected a quick vacuum and wash, but what I received looks more like what one might expect from a nearly full detailing. Very, very well done!! Kudos to the young man that did the detailing-give that man a raise!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy from Start to Finish!
byon 08/11/2022
Bill Dodge sales people and finance staff were so easy to work with. We showed them what we wanted, ordered our desired GMC Truck, picked it up in a timely manner and are happily enjoying our cardinal red GMC Sierra! Thank you Bill Dodge Buick GMC!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick and efficient love the team
byon 07/23/2022
We have been working with Bill Dodge for over 20 years! Great experience!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dj
byon 07/16/2022
Garth Thomas and Mike Ford did a great job Mike Ford told me that about a month or so I’m going to need rear brakes so they gave me a quote for the rear brakes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality Care no matter what the problem is!!!
byon 07/11/2022
The people at Bill Dodge treat their customers like family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments