BMW of Westbrook
Customer Reviews of BMW of Westbrook
Easy
byon 04/01/2024
I ordered a car without setting foot in the dealership until I picked up the car. They were friendly, responsive, efficient and delivered on everything they said they would. Overall a great experience.
Easy
byon 04/01/2024
I ordered a car without setting foot in the dealership until I picked up the car. They were friendly, responsive, efficient and delivered on everything they said they would. Overall a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
If only all car buying was this easy
byon 03/16/2024
Couldn’t be happier with our purchase! Zack at Bill Dodge BMW of Westbrook is the best sales rep we have ever had, and Matt in finance made the paperwork a breeze. The whole team at the dealership took care of all the little details to perfection. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A great car buying experience
byon 03/12/2024
It was a pleasure working with Zachary in sales and Matt in finance. They both were very personable and down to earth. They did not put any pressure on us during our purchase of a new BMW X1 that replaced a 2014 BMW X1 that we had purchased at this same dealership. We would also like to give a shoutout to Tracy in the service department who is just as personable and down to earth as Zach and Matt. Keep doing what you are doing BMW of Westbrook.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
BMW service
byon 12/14/2023
I had a very easy service experience with my BMW X5 working with Garth. He was extremely polite and greeted me with a smile. The service took a few hours but they were able to provide me with a vehicle. I live 30 mins away so that was nice. Thank you again
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy to do business
byon 10/24/2023
I worked with Brandon to buy a pre-owned BMW and he made it easy. He responded to my questions, sent me pictures and helped make the process easy as most of the deal was done remote. Finance went quickly as well. I would shop there again in the future!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First-time BMW Buyer - Great Experience
byon 01/02/2023
I heartily recommend buying your next BMW through the staff at BMW of Westbrook. My sales advisor Brittney H was an absolute delight to work with! She does not use any of the “usual” salesperson tactics to pressure you into making decisions, which was a huge relief. At every stage, she was knowledgeable and super helpful with updates on my car as it went from the order bank, to production, transit, and finally, landing at the dealer for me to take delivery. I can’t say enough good things about her! As long as she’s there, I will always going to her for my car-buying needs. I also want to shout out Matt in financing - he was also very easy going and kind, but most importantly, he didn’t try to slam all so-called “add ons” that some will push and/or tie in with the financing of the car. The price of poker is higher with the brand, so to not have that pressure from financing as well as the sales team is unique in my experience (this is my third time buying a new car, all different dealerships).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
10 Days & $3k = BMW Idler Pulley
byon 09/10/2022
Pluses: they fit me in (10 days onsite), after part didn’t show on Day 9 - they offered to have someone drive 2 hrs down and 2 hrs back to get part while they coordinated the install so service could be done by 5 - I told them thanks but it’s more important that it’s done right - I gave them another day. They finished on Day 10 and took $200 off. Minuses: no calls to me on updates or progress - only after I called them - super frustrating, outside of car was dirty upon delivery, air in tires not calibrated - these negated the ‘rush’ gesture, thus only 2 stars; $2k for idler pulley repair & oil change ($1k for National car rental). Time to think about a diff dealer and suv.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Quality, but at what price?
byon 09/02/2022
A very good dealership and Tracy is great, but the pricing on basic oil service and changing both air/oil filters is criminal!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Lack of knowledge false prices
byon 09/01/2022
Coming from someone that works in the car business, this was by far the worst experience I have ever received. Customer service was terrible, service advisor was giving false information and had hardly any knowledge as to what was going on with my car. While having my power steering rack replaced they apparently could not get the tie rods un threaded from the old rack to place on the new rack. I was told the tie rods were rusted, seized, and that they tried heating them and using greaser to break them free and with not being able to get them off, I was then told they would need to be replaced and it would cost me $630 to replace and install bc it was considered a wearable part and was not covered under warranty. Now being a car person and a former welder I know what happens to metal once it’s heated… I went in to look at my tie rods and there was zero sign of heat being applied, lubrication or torquing to break them free. I needed my steering rack replaced, my tie rods were completely fine. That is simply the mechanics problem for not being able to get them off. My rack would’ve cost 4,000 to replace but with my warranty it should’ve been 200 with the over night shipping and deductible. Now I question what would’ve happened if I actually needed my tie rods replaced and they were not able to get them off my rack. Would they have charged me to replace the whole rack as well and have the technician put all those hours in what would’ve been a 2 hour job to a 1-2 day job. The service advisor gave me false status on my car and messed up the quotes multiple times. Somehow a guaranteed warranty covered job turned into a $578 job with parts that did not need to be replaced. Very unimpressed with the lack of effort, knowledge and professionalism during this experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Best Dealership & Service Center
byon 09/01/2022
I brought my 2022 BMW X4 in for State Inspection & routine maintenance yesterday. As always, I was greeted and treated like family and my beloved X4 was cared for in the time frame indicated. Top notch Sales & Service Team! I’ve been a customer since 2004 and would never consider going anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
More than Routine Maintenance
byon 08/17/2022
Service personnel were very thorough and pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very good, almost great
byon 07/22/2022
The inspection was amazing. BMW found lost of issue with my Range Rover. Plus you where able to fix my gas meter; many other shop were unable to do so. My issue is the time it took. I believe my vehicle is as there for 3-4 weeks for diagnostic and meter fix. In addition I feel I had to reach out a few times for updates. The woman that handled my account was lovely. Job well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BOBREAD430X1
byon 07/19/2022
Sales person worked with me to identify vehicle that met my criteria. Process started in july 2021. periodic updates until i was ready to purchase.Discussed options with me and my wife(june 2022) identified vehicles that met my criteria. Tracked progress in transportation of selected vehicle from Germany. When vehicle arrived facilitated selection of dealer options and completion of purchase documentation. Courteous and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Qualified Bmw’s technicians best service departments employees
byon 07/02/2022
Highly qualified Bmw employees. Take time to explain any problems or concerns and clearly are dedicated to the product they are selling
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy
byon 06/17/2022
Great people to take the car for service, leave nothing unturned! So satisfied with my service fellow, Taylor!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 04/17/2022
It was a pleasure working with BMW of Westbrook. Both Zack and Matt are great to work with; friendly, knowledgeable and helpful. Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service - Oil Change & Fluid Maintenance
byon 03/18/2022
It was a pleasant experience, very friendly from the moment I walked through the door. A short wait time to get checked in and a very efficient process. It was a shorter time to get my vehicle serviced than expected. Very pleased with the service and experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
End of a great run
byon 03/09/2022
Had a 2009 BMW 328i. Adam M was great in handling the situation and upfront with me about the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Emergency Repair
byon 02/21/2022
This dealership took my car as my starter needed replacement and it had to be towed to their location. They so kindly got my car right in and the repair was done ASAP. Customer service during the process was excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always a good experience
byon 11/24/2021
Thorough, attentive, and helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always top notch service
byon 11/15/2021
My 5 year old X3 gets fantastic TLC from this service provider. They ensure that we are on the same page with what needs to be done, then they deliver within estimated time and cost.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments