Customer Reviews of Rountree Ford
GREAT EXPERIENCE
byon 02/14/2024
Everyone was so very nice, explained all our options with purchasing a vehicle. They took such great care in getting us the best deal.The staff was wonderful and kind to my 6 yr old grandson who came away with new "buddies"
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 04/25/2024
I was not greeted when I came in to service dept. there were about five sales people heads down looking at computers. No other customer waiting. About five minutes standing at the first station the sales person ask me had I been helped. I said no and he continued helping his coworker at first desk. Poor customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 04/25/2024
I had routine oil change in January 2024 at that time tech left a bolt not seated or tighten correctly. This cause a leak in my suv. Change oil light came on in April. I took my car in and sales person said my warranty was out. The tech that change my oil that day said I had a leak and would require a $195 diagnostic to find where the leak was coming from. Roundtree tech have been the only people that have changed oil in my suv. I was very upset about it because of the situation. I took my car to Wray Ford and the y found the problem and they said when the oil was changed in January it was not properly done. So if someone to contact about it call me at 318-458-0325. My name is Patricia NeJame. I will not be visiting Roundtree again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Great Work
byon 04/13/2024
Courteous and Professional Staff (Zawn, Svc Technician)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rountree Ford Service
byon 04/11/2024
Top of the line! Very easy to work with. Highly recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 04/03/2024
The experience I had this last appointment was the best. Why? Because Mr Ivory sent me a video of the inspection instead of just filling out the paperwork. Now that may be a new thing but I like it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Timely Service de de
byon 03/04/2024
Unscheduled service was completed in a timely matter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/28/2024
My advisor was awesome. Kept me informed thru the whole repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rountree Ford Service
byon 02/23/2024
Great service. Very courteous, done very quickly and accurately. I would definitely recommend Rountree Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GREAT EXPERIENCE
byon 02/14/2024
Everyone was so very nice, explained all our options with purchasing a vehicle. They took such great care in getting us the best deal.The staff was wonderful and kind to my 6 yr old grandson who came away with new "buddies"
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 02/12/2024
I had a coupon for oil change and tire rotation. I was told they could not rotate my tires due to swollen lugnuts. They tried to charge me full price for the oil change since they wouldn't rotate my tires. So my charge went from 39.99 to 89.99. What a racket. I will not be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Replace brakes and oil change
byon 02/06/2024
I have been so impressed with the valet service and the communication and prices that were provided to me by Rountree service. I was quoted a price and they stuck to it. Everyone I dealt with was extremely professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Finally
byon 02/02/2024
I took them a couple of times to get it right but they finally got it fixed. We had loose bolts in the rear end and needs to torque the rear end and get it realigned even though it only has 14,000 miles on it it wasn’t covered under warranty. So after a pretty penny, we finally got it done and it drives great now.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Finally
byon 02/02/2024
It took them a couple of times but we finally found out what was wrong and they fixed it. It wasn’t under warranty and we had to pay a pretty penny but we are glad that it finally drives right. Had bolts loose in the rear end and it’s a brand new mustang black on black with 14k miles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Roger Longino
byon 02/02/2024
Very pleasant experience. Costa and Mr Goings were very friendly and eager to help us find the automobile we wanted. They were great to work with. I would highly recommend them and Rountree to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car service
byon 01/27/2024
GM, I would like to say that James my service person on my Lincoln MKZ, Was the best service person I ever had. He informed me about every thing that came up about my car, There was never any surprises. Thanks James for your professional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and Tire Rotation
byon 12/21/2023
Rountree in Shreveport James Baker, provided prompt, professional service, as usual for Rountree.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Shawn
byon 11/26/2023
We were on a long cross-countey trip during a holiday weekend and had a breakdown which prevented us from traveling further. Madison Davidson (Service Advisor) quickly perceived our quandary and spared no effort in effecting a repair and allowing us to continue our trip and maintain our schedule. My spouse and I can't say enough concerning her exemplary competence, professionalism, empathy and resourcefulness. I am retired now, but back during my career, I would have promoted her immediately to a position of greater authority and responsibility, where she can reap the appropriate dividends for herself and your organization.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/18/2023
Service was performed satisfactory. The Service advisor was rude and lacked sufficient knowledge and was not curteous. A poor representative of the dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 11/09/2023
Made an appointment using the ford app.. went down the following day for service. Very professional and didn’t take long. Highly recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for our MKX
byon 11/02/2023
The service was done in a timely manner and we are satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Broken nav
byon 10/31/2023
In twice for the repair Still not working properly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
At Rountree Ford, located in Shreveport, LA we truly believe there is a Ford truck, car or SUV that will meet your needs and we're ready to prove to TX drivers with our commitment to quality customer service. Whether you're in the beginning stages of your buying process, or you're ready to take the plunge, we'll be there by your side.
People wishing to upgrade to a new vehicle are invited to visit our showroom and take a test drive today. Not in the market for a new car? Whether you're driving on a budget or simply prefer something more broken in, Rountree Ford knows you want topnotch quality in your next used car. Keeping this in mind, we make every effort to ensure each used Ford we offer is spotless and reliable.
Rountree Ford your Service, Parts & Finance Experts.
We are ready and waiting to help you out in any way we can. Our skilled financial team will be delighted to discuss a car loan or lease, finding the solution that works for you.
1 Comments