Kia of Lake Charles
Customer Reviews of Kia of Lake Charles
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byon 04/21/2018
Kia of Lake Charles Used is very good at telling you what you want to hear. After sating that credit had been run, everything was approved and all that needed to be done was sign paperwork, wife and I drove over 1 hour just to sit and wait like we had just walked in off the street. Only gave half of what was agreed to for trade in etc... Terrible!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Terrible service
byon 01/19/2017
I bought a brand new 2016 Optima SXt on 1/11/17. I took off the Kia of Lake Charles plate the the dealer put on the front bumper. Under the plate the paint had many small bubbles in it. I returned to the dealer and was told by the service manager Devin that they would take care of it. He set me up an appointment to return the car on Thursday morning 1/19/17. When I got there I was told to talk to my sales rep Fritz and the Manager Gilbert that they were handling it. When I spoke with Gilbert he informed me they weren't going to do anything about it. I asked what do you mean I was told that y'all would take care of it by my sales rep. Fitz and the service manager Devin. He said we're not going to do anything about it. I said what are you saying I have to get a lawyer to get y'all to do what y'all said you were going to do. Gilbert than told me he can no longer talk to me I mentioned lawyer. They are definitely the worst new car dealership I have ever dealt with!!!! Absolutely terrible!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
this dealership is horrible
byon 07/09/2014
I bought a car from them and started having white smoke come from exhaust that night. Called the next day and that told me to bring it in. Sat at dealership all day and the mechanics said there was nothing wrong with the car and Kia cars just do that. I'm a stay at home mom and only drive my vehicle two to three times a week. 8 months later my engine blows a piston because the car was burning oil (the white smoke) and I had to replace my engine ($4000). The dealership refused to do anything about it even though they told me it was fine and nothing was wrong with it. Were really rude to me about the whole issue. Do not buy a vehicle from them!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
