Orr Kia of Bossier

by Meghan on 11/20/2022

Awful experience. We came in on a Saturday morning and everything was great until the sale was made. Immediately after all professionalism was gone. We were sent to the finance office to sign papers and because I’ve never completed a wire transfer before I had questions about the process. Right away Angelina from the finance department began raising her voice and slapping papers on the desk telling us to sign anytime we tried to ask a question. Finally the wire transfer was sent and we were told the car could be picked up on Monday. On Monday morning we called the dealership when they opened at 9 and Abby Johnson (our salesperson) told us the financial department said the money had not been sent and they refused to check the account again until the following morning. I called my bank and they informed me the money had been removed from my account and sent to theirs at 7 am on the same day. We called Joey Fefel the sales manager and he began yelling over the phone about how no promises were made about a timeline for this process while making weird condescending remarks about our marital status in relevance to us co-signing. At this point we had paid for a car in full and nothing to show for it except a few signed papers. Tuesday afternoon the vehicle was delivered and the headlights were scratched, a head rest was missing, and there were 100 more miles on the car due to them claiming to have driven to multiple inspection sites in Texas. I knew car buying was a terrible experience but this was beyond, it seemed like effort was made to make it worse than necessary.

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