Midwest Auto Store

by gone_loco on 06/20/2018

A+++++ used car dealer! Midwest Auto Store provided me with a great vehicle that met my needs and have also followed up after the sale with service above and beyond my expectations. It is a real pleasure to do business with a car dealer that has their priorities straight. Customer satisfaction first and foremost, quality used cars they stand behind and a top notch support team. Thanks Midwest Auto Store, Jerry.

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by Old_Timer on 06/16/2018

I had a great experience thanks to Kevin Lowe my salesman and everyone I spoke with while shopping for and purchasing my used SUV. I received outstanding customer service! Kevin quickly tuned into my needs and brought out two excellent prospects to drive. Both vehicles performed well and were in great condition. My final preference was based mainly on comfort. The application process was a breeze and Midwest Auto Store handled all the paperwork details. My SUV was detailed and ready to go the same day. Midwest Auto Store will also be able to take care of service after the sale. I look forward to doing business with Midwest Auto Store in the near future. You made my day! Jerry

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by bellv15 on 04/23/2018

I bought a vehicle from Midwest Auto Center in Florence Kentucky last August. I recently went back through my paper work to figure out why my loan was about 5,000 dollars higher than it should be. Came to find out that they added charges to my loan without my knowledge. They added a premier service contact to my loan of 2,430 dollars. They have also added another 2,000 dollars of “Other charges” to my loan. I was never told about any of this and they added it to my loan without my knowledge. Fine. So I went to their website to try to find emails so I can email my sales person and asked him about all this. Came to find out that the only contact they had was to send them a message. No employee nothing. Just send them a message. So I did. I had asked about the service contract. I contacted Service asking the same thing. Them my sales man contacts me through email. His name is Kevin. He was asking me what I needed. I told him I needed information about this Premier Service Contract. I have the emails saved for all this by the way. I gave them my address and asked that they mail a booklet and information on the Service Contract. I got it the next day. However, they also sent a paper that I would had signed when I was there back in August agreeing to this contract. The paper they sent me does not have my signature on it nor does it has the dealers signature on it. So I messaged back my sales man asking him to mail me a copy of the live ink copy of this contract. I just want proof that I really did sign this stuff. I also asked him about information about this tire and wheel protect. I also asked him to give me information on this 2,000 dollars of extra charges. I started emailing on March 26th. It is April 23th and 20 emails later I still have no got my information I requested. They are giving me the run around. Told me that it was mailed to me. But them mailed to the wrong address. I was a car sales man for a month and these people use the same system as I did. They have my address saved in their system. Plus, I even gave them my address at least three different times. The one that they claim they sent it to my neighbor’s house. Only problem is my neighbor would had given me that when they got it. So they never sent it. I even asked my neighbor and he told me he never got anything from Midwest Auto Center. I just wanted information on this stuff and they have failed to produced it. I had asked back in November about my title. No response from them. I asked for it twice. Then I went downtown Cincinnati to get my title. These guys are failing to produce the paper work I had requested. They are giving me the run around. I have an associate’s degree in Criminal Justice and this sounds very fishy to me. Like I had said they added things to my loan without my knowledge. I had asked them time and time again to mail me the paper work. Instead my sales man said he will email me the paper work. I check my spam folder time and time again and nothing is in it pertaining to this. I have all emails saved up. I had looked in the ratings and reviews on google and found a few similar comments as to what I am going through with these guys. I have asked time and time again for manager's email and he would not give it to me. I caught him in a lie too. I have contacted the Kentucky Attorney General and hopefully they will check these guys out. Still waiting for the paper work. They said they sent it a 4th time. But we will see. 2,000 dollars in "other charges" that they are not disclosing is very fishy. Everyone you need to be careful about these guys. Look over all your paper work.

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by Cornilia on 01/25/2018

If you are looking for a honest, up front salesman I recommend George. I purchased a 2013 GMC Yukon XL from him. He shared all the info on the vehicle upfront. He kept me informed through each step of the buying process. The dealership's pricing on the Yukon was fair and they offer a fair price for my trade in. If you are looking for a use vehicle check them out!

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by bunker69 on 05/03/2017

Very satisfied with the salesman (Kevin Brinkman). Not pushy albeit friendly and available, he stepped back when appropriate to allow my wife and I to discuss the vehicle at which we were looking. Kevin played a significant role in our decision to purchase. Financing department was slow and the finance manager made every effort to discourage me from placing a larger down payment than he thought was needed (strictly MY decision). Kevin Brinkman brought the sale home however due to his easy personality and accessibility. I would buy from him again.

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