Eddy's Chrysler Dodge Jeep Ram

by JSummervill on 06/24/2014

This is a never ending nightmare, that is basically a combination of every car lot horror story. They never do the right thing up front. There is no such thing as "service" there. They do the bare minimum and count on people being busy and giving up before they are forced to do the right thing. I feel sorry for anyone who is unfortunate enough to do business with Eddys. I firmly believe that anyone who thinks they've had a positive experience here simply didn't catch whatever sketchy injustice was committed against them. The list of grievances is so long, I'll try to keep the details out and give you a concise list: 1. Salesman can't find keys, so they show me a dirty, locked. Tries to strong arm me into putting a deposit down. On a car I haven't been in. 2. On the floor: salesman quotes rates of 2.49, 2.99, and 3.49, promises to fix a ding on the rim, & to get the car certified as pre-owned (thereby resetting factor warranty). In the finance office: adds 3k in GAP insurance & warranties (without mentioning it) in addition to a 4.99 rate. Wouldn't have caught it if I hadn't looked at the guy's screen. Have to force them to beat my CU at 3.25% & they refuse to fix the rim. 3. No follow up call for when my car will be certified & ready for pick up for 4 days . The loaner car they give me is a filthy Impala with less than a half of a tank of gas. 4. FINALLY get my car. That's when they tell me they can't find the other smart key (pretty expensive oversight) & I come out to a car with change oil alerts & half a tank of gas. Then my power steering goes out day 1. 5. Fun fact: they don't honor the money back 7 day guarantee that is printed on every car. Once I'm in there crying, they agree to fix it, give me a 2nd key, change the oil, & fill it up with gas. I get another dirty loaner car with less than a quarter of a tank of gas this time. I have to call them every day to get info on progress or ETA. When it's finally fixed, they still don't have it full of gas & the key they give me throws low battery alerts. 6. Less than 3 weeks later, the headlights are acting up. I take it to Davis Moore because I'm sick of calling/being in Eddys. They inform me that I have HDI after-market headlights that aren't covered by warranty. WOULD'VE BEEN PRETTY NICE TO KNOW when I picked it up after being certified. So I was forced to bring it back to Eddys. I make an appointment & come in, just to be told it's up to the Used Car Manager whether or not they fix the headlights & he isn't in til after 10am & he'll call me. Surprise, surprise - he doesn't call. I've called back to talk to him & had to leave a message. Again - no return call. This will probably end up costing me another couple hundred dollars. When I took it into Davis Moore, they replaced my battery in the FOB Eddy's gave me - without me asking or paying a dime. If I could do it again, I'd have spent a little more money and gone to Davis. I know now beyond a shadow of a doubt I would've saved myself a lot of time and grief. I don't know that I've ever felt so taken advantage of and helpless.

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by Hvs67212 on 03/17/2014

Took my Chrysler 300, year 2006 for new tires and Silverstar headlights to be installed. Four tires were put on but the headlights or for highbeams not low beams. The next morning my right front headlights were not working. I called the service center told them I was going to get the low beam Silverstar headlights and bring in to have them installed and fix the front right headlights. Today I had the Silverstar headlights installed and the labor was only half price due to the mixup with the right front lights on Saturday service call. Overall service was excellent.

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by Gaurdturkey on 11/30/2013

Other than a mix up of times every thing went fine.

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by Razor3s on 11/04/2013

My over-all experience was absolutely excellent. I liked everyones attitude, friendliness, and desire to work with you. Very good job guys, you've won a new customer!

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by ramtruckdriver on 01/05/2012

Wouldn’t value my trade in without making them an offer on their vehicle. The manger came in (high pressure, not courteous) to tell me he couldn’t value my vehicle until I talked numbers with them on their vehicle. Rude, high pressure.

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