Robert Brogden Buick GMC
Customer Reviews of Robert Brogden Buick GMC
Owner
byon 04/10/2023
Our experience at Brogden was very professional and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 04/10/2023
Our experience at Brogden was very professional and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 stars and could be more!
byon 06/29/2022
The folks at Robert Brogden are rockstars!! Every time we call or visit they treat us like royalty. We are happy to be part of the Brogden family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A little common curtesy goes a long way
byon 04/23/2019
I was contacted by Brogden service department on my weekend, for them to fill me I was do for an oil change. Regardless of the “we have been monitoring you” aspect of the call, they contact me. I made the appointment for the following Monday. I arrived early and truck was promptly taken to the service area. After waiting for one full hour, and no update from the service staff I finally had enough of the flirting and playfulness of the desk staff, to each other, to ask about my truck. I was told that the car ahead of me had some issues and mine hadn’t been started yet. And told I was at least an hour away. Here is my opinion, your staff contacted me, requesting my business, Iwaited patiently and did not get an update that an additional hour would be needed to complete an oil change. AN OIL CHANGE! So now I had reschedule and spend another after noon waiting for my car to be completed. Getting my business by making an appointment is not the same as keeping my business with poor customer care. Also this is not my first issue with your service department. But it is my second after only 3 encounters. Can your team pick it up a notch!!!
- Recommend this dealer? No
Purchasing Experience
byon 03/26/2019
Excellent buying experience with no hassle. Johnny Vaughn was fantastic throughout the entire process. I highly recommend doing business with Robert Brogden!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quintin was amazing. Really enjoyed buying my car.
byon 03/20/2019
Very knowledgeable and approachable. Made it a fun experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Purchase ever!!
byon 02/27/2019
Obada Mustafa used sales rep, was excellent in both presentation and information to help me make a quick decision on a fast moving trade-in. He was extremely professional and offered me great advice on the vehicle and was very informative. I would highly recommend him to others for future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Brogdon Star
byon 10/31/2018
We had the pleasure of meeting and dealing with Quentin last week. Not only did he surpass our expectations, but he continues to provide excellent service AFTER the purchase. Hands down, the best test drive I’ve done. Ask for Quentin, you’ll be glad you did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Obada is amazing!
byon 10/14/2018
Easy going salesman. In and out in an hour! Appreciated Obada's time...I would recommend him to anyone!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent salesman (Ivan Castillo)
byon 09/24/2018
Ivan Castillo was an excellent salesman. He was very patient and kind. Very helpful, helped my family and I find the perfect car for me. I would definitely recommend my friends and family for his assistance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very poor communication
byon 08/20/2018
No one explained the results of the repair I asked for, and led to the wrong expectation from my end. I asked to fix my chipped windshield, and was told it could be fixed without any elaboration. No one mentioned that the chip would still be there after repair, that it would merely seal it stop it from spreading. I wrongly expected the chip to not be there when I picked up my car. I wouldn't have if someone would have told me what to expect. Also when picking up my vehicle, I stood in the service area for several minutes before anyone spoke to me or even looked at me. And when I dropped off in the morning, my salesperson had yet to authorize the repair despite that I scheduled my appointment more than a week ago. This made me wait longer while I was already late for work. Overall, just really poor communication from the service department. I'd grade it a D, but overall I'd probably have given an F if there had been any charges.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
unfriendly
byon 08/16/2018
Unhappy with service tech.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2013 Yukon Denali
byon 03/21/2017
I purchased a used Yukon Denali from Brogden that had a windshield chip that they were to repair the following week. After driving the vehicle home that night my wife said there was a lot of glare from on coming headlights. The next day while we were out driving we saw that the windshield had several small chips, one large chip and had a glazing like it was sand blasted. I called the salesman and told him the problem and he said he would see what he could do. He called me 2 days later to tell me the used car manager said he was not going to do anything about the windshield but would further check with the the General Manager since we were repeat customers (2012 AWD Acadia and 2016 Sierra Z71 both new) and he was sure they would take care of this for us. I never heard back and had to have the windshield replaced and pay for it myself. I can't believe a $250.00 windshield cost them our business after we had spent almost $150,000.00 in the last 5 years there. Rick!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
New truck sales and warranty
byon 03/02/2017
The worst dealership ever. I have bought A Lotta new cars over the years, and have never been treated so bad. I have been threatened three times, I have been told to leave and never come back twice now. I have yet to get a single apology. The first 2016 truck had numerous electrical issues along with a break failures and weird banging noises underneath the truck. They refused to fix the issues. After seven months of trying to get it fixed Brogden finally bought the truck back from me. But in the agreement I had to buy another new truck from them. Then the truck that I was forced to buy from Brogden GMC had flat spots (and still does) on the tires and a couple minor electrical issues and they refused to fix them also.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
2 Comments
**JUST A REGULAR CUSTOMER**
byon 11/15/2016
**SERVICE DEPT PROVIDES AWFUL SERVICE** I DO NOT recommend using this dealer for service. I took my 2014 Buick Verano that was making a rattling noise in for repair. First they had my car for 4 days then an additional 2 WEEKS to finally figure out what the noise was. When I went to pick up my car I asked if they would give me discount or coupon for future services for the inconvenience of them not being able to fix my car for 2 weeks. The associate's response was, "it's not our fault, you wanted your car fix". This is NO way to treat a customer. Well a few days later, I received an email asking about my visit, so I sent a detail response of my awful experience. I never heard back from them (which the email assured me the General Manager himself would reach out). Moving forward, months later, I scheduled an appointment with them for a simple oil change which I figured they couldn't get wrong. A day later, I received a call from the manager stating because of my "bad" experience and my email that I had sent, he rather I went somewhere else for service. What kind of dealership sends away THEIR customers that own THEIR cars that are still under warranty!!!!!! My car only has 14,000 miles on it and is fully warrantied until 50,000. BAD CUSTOMER SERVICE!!!!!!!!!!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
5 star service
byon 02/19/2016
Everyone, from the receptionist to everyone we came in contact in the service dept, were friendly, professional, knowledgeable and thorough. my experience was extremely positive and I will return whenever I require service on my Buick. Thank you Everyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great and Friendly Staff
byon 02/05/2016
We were sold a vehicle at one price (price was on the windshield and we didn't even negotiate it any lower as we thought it was a fail price) but when it was time to do the paperwork we were charged a different price. The new pricing was explained but never changed back. I kept questioning and then the price changed to what we were originally told with no explanation. This left us with a very poor feeling about the dealership and questions if I would consider buying another vehicle there. We have since told others of our experience. Although I checked recommend below I would have to think twice about that because of the comments above.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Dealership
byon 01/22/2016
Our salesman Jason, was very good and helped us as soon as he could. The only negative was not on Jason, but that we had to wait for over 30 minutes because the sales team was in a meeting. We did not have an appt., but I would think taking care of a customer would be more important than a sales meeting.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car Experience
byon 01/02/2016
My experience was the best I've ever had at a new car dealership. I didn't feel pressured to buy a new car. Everyone was very helpful. I would recommend Robert Brogden's Olathe Buick GMC to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Very good Service
byon 12/08/2015
made the requested oil change as well as took care of a recall issue to which I had brought their attention to. Forgot to ask them if there is a 'ecno' mode to save on gas as the acadia seems to give low mileage(less than 10 miles to a gallon)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience, minor issues that they offered to rectify
byon 10/23/2015
I had a minor brake squeaking issue that was similar to the last time I brought it in. They lubed "it" and fixed it for about 4 weeks until it came back. I brought it in this time and it seemed like it improved it but it was still there. The service coordinator called me back and offered to have me bring it back in, but I told her it wasn't quite bad enough to go all the way to the dealership to have it addressed. The software update associated with the recall apparently also resulted in intermittent problems with the back-up camera. I will need to get that fixed very soon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you
byon 10/04/2015
Chris was very helpful and attentive. Even fixed a problem that I had been complaining about for the past year and that nobody else would take the time to diagnose. Service was fast and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments