Shottenkirk Chrysler Dodge Jeep Ram of West Burlington
Customer Reviews of Shottenkirk Chrysler Dodge Jeep Ram of West Burlington
Used Vehicle
by 04/09/2024
onWent in to see what they might have available. Didn't know what I wanted, but knew the time was coming I needed to trade sooner than later. My sales rep was awesome! After talking about my needs, he found me exactly what I needed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used Vehicle
by 04/09/2024
onWent in to see what they might have available. Didn't know what I wanted, but knew the time was coming I needed to trade sooner than later. My sales rep was awesome! After talking about my needs, he found me exactly what I needed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchasing new vehicle
by 01/25/2024
onMy experience was very pleasant and Shottenkirk made purchasing a new vehicle a breeze! Everyone there is so kind and I will not do my business anywhere else!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car purchase
by 11/10/2023
onFriendly sales/finance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Couldn't be happier
by 10/09/2023
onExperience with sales staff, Matt Luers in particular, has always been excellent. My wife and I have purchased 7 Kias from this dealership. Great sales personnel, service, and management team is the reasons we keep coming back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast
by 07/13/2023
onDeal was fast. Trade in allowance could have been better. But very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst service
by 05/01/2023
onBought a jeep was told to go buy windshield wiper blades and would get reimbursed (didn't happen) Fuel on empty. Got the jeep home and found major paint and body problems (could see them because it was raining) called to talk to someone and the sales manager (Carlos) was rude and said that he'd call back but didn't. Market called and told them and again was told someone would call and nothing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2023 Maverick
by 04/12/2023
onAbove average, didn’t make us wait, knowledgeable about the vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Help with purchasing a Chevy Sonic
by 01/15/2023
onLuke was a wonderful help and I feel like the team worked hard to get me a good deal and a safe vehicle. I am so happy I went there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2013 Kia Rio
by 07/23/2022
onWas told the seat covers would be replaced yet my niece was told they wouldn't. My mom paid cash for this vehicle and the salesman told me specifically the seat covers would be replaced. Is a sale that important to tell people what you think they want to hear? Very disappointed with the service!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Kia Seltos
by 07/13/2020
onMy salesperson was so friendly and sufficient, she knew exactly what I wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2020 Grand Caravan purchase
by 07/13/2020
onWonderful experience , Luke made the experience Rey exciting and seamless
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service experience
by 08/26/2017
onJust went in for an oil change. No appointment. Was greeted promptly and in a friendly manner. Service completed quickly, checkout easy and price was lower than I had expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes