Vaughn Cadillac

by Unsat on 06/14/2019

GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I needed anything. I finally walked into a cubicle and asked if I could get a brochure. The person said they no longer have brochures and I could get the information on line. Then they walked away. The prices are good, then you get there and start the loan process. From the very first visit they continue to ask for you to use their lenders. When asked for the interest rate, they never gave an interest rate just “it could be 5% to 8%”. This was after knowing the credit score. They do not return calls. Could not get the sale price quote in a timely manner. Could not take a test drive because they would have to move too many cars to get the car you want to test drive out. There was a deadline on some discounts that was missed due to price quote delays and the salesman having the day off. Even so, I continued to try to work with Vaughn (I know, I know - not wise on my part) and it was absolutely the worst car buying experience I've ever had. I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that this Dealer does not make any effort to accommodate buyers or make a sale. The worst part was because I did not use any of their lenders, they would not release the vehicle until they received the funds. What?? Yes, even though my nationally known bank’s “ letter of credit “, a legal document, guaranteed the loan amount. Vaughn was insistent that they would not release the car until they received actual payment. They do not require having actual payment from their lenders before they release the car. I asked them if their lender could match my banks interest rate and they said no. Most banks, of course, will not release funds without the proper paperwork to include being put as lien holder on a title. For several weeks, my bank went out of their way to develop some type of compromise, but Vaughn was insistent on having the funds first or using one of their lenders. I offered a Hugh downpayment of 30% of the price. After weeks of trying to find a compromise, Vaughn stated that they would not accept my bank’s letter of credit. What? Vaughn then finally stated the only way to purchase the vehicle was to use one of their lenders. This is no way to do business. So in the end, "Vaughn Automotive" Will Never get business from me again or whoever I know. Good luck to whoever goes and deals with them. Using this bullying tactic on using their lenders is unacceptable. This is what gives car salesman such a bad name and now I can see why. Remove the Vaughn car sticker and do not advertise for this dealership. We are also wanting to purchase a new truck in the coming year. I wouldn't return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. Do yourself a favor and keep looking. If you'd like to have a real, customer-oriented buying experience, then stay away from this place! Find another place to spend your money.

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