Thompson's Honda

by Dissatisfied customer on 02/26/2020

We went into Thompson’s Honda Terre Haute Indiana to purchase a brand-new Honda Accord Hybrid after we did extensive research to find a great automobile to fit our needs. The sales associate was experienced an addressed our needs professionally and promptly. Unfortunately, when it came to the final step to purchase of the automobile with the manager the experience was insolent. The managers professionalism was discriminatory, and discourteous behavior for a member representing this company. While me and my partner were sitting in the manager’s office within five minutes, I had requested to have copies of documentation he stated they keep but we do not get them, I requested a copy anyway. After that ordeal then I started to questioned the Honda disclosure form, immediately while he was shuffling papers, no eye contact at all, stated in a blunt inadequate tone “oh your names is not on the paper work”. He appeared very irritated. He at this point was still not making eye contact with either of us and shuffling papers. My partner (the one whom was signing the documents) “state she has my back”. The manager then realized by our star struck appearance that his improper behavior and reckless comments were firmly recognized. The feeling we strongly absorbed from the comment was if a female partner was present in the process and was not signing the dotted line she was of less value and insignificant. American lifestyles, shared values and beliefs in matrimony and cultural changes are quite different in today’s society than a decade previous. With this being said, if the manager were education in this area, I believe this incident would not have taken place. The manager did not take into consideration my significant other and I are going to purchase another brand-new car, and I would be the one signing on the dotted line. With the horrible experience, unfortunately we will not buy local and defiantly not at Thompson's Honda. And just to add a note we purchased a brand-new car and asked for the perk of weather tech mats and was given an unequivocal no, much to our dissatisfaction. So in no short terms do not ask for any perks from this company, you will not get them. Another note to mention, to this date no one from this company had follow up, or even called us to see if we were satisfied with the product or how our customer satisfaction was at the time of the purchase. Humm another unfortunate example of business practice not focused on customers service after the purchase.

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