HE McGonigal Buick GMC
Customer Reviews of HE McGonigal Buick GMC
McGonigal's Service Experience
byon 12/14/2022
I brought my 2018 GMC Terrain to the service department because the rear hatch would go up by Fob or inside button command. However, it would not go back down except by manually pulling it down. This was true for several months before i took it to McGonigal's. However, I did not drive the Terrain for about 4 weeks. Upon having the problem investigated, McGonigal's could not repeat the problem and the rear hatch worked perfectly. They returned the vehicle to me with no charge. My assessment is that the problem may be moisture leakage into the area where the open/close sensing button is located causing the problem. Colder, dry weather may have caused the moisture to evaporate and the problem ceased to be there. My only solution is to wait until conditions exist that cause the problem and then quickly take the vehicle to the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
McGonigal's Service Experience
byon 12/14/2022
I brought my 2018 GMC Terrain to the service department because the rear hatch would go up by Fob or inside button command. However, it would not go back down except by manually pulling it down. This was true for several months before i took it to McGonigal's. However, I did not drive the Terrain for about 4 weeks. Upon having the problem investigated, McGonigal's could not repeat the problem and the rear hatch worked perfectly. They returned the vehicle to me with no charge. My assessment is that the problem may be moisture leakage into the area where the open/close sensing button is located causing the problem. Colder, dry weather may have caused the moisture to evaporate and the problem ceased to be there. My only solution is to wait until conditions exist that cause the problem and then quickly take the vehicle to the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
An enjoyable experience
byon 01/31/2016
Everyone involved with our lease was really helpful and professional. Lori Newsome initially reached out to us about our current lease coming to an end, and to inform us of the current incentives and pull-ahead program. After a test-drive and some initial discussion, we were on the fence about moving forward because of some financial limitations resulting from uncertain timing with the sale of our home. The new car manager along with Lori, presented several options for us to choose from and we were able to decide on an agreeable offer. Business manager Jace Johnson was personable and did a great job explaining the terms of the lease agreement throughout the signing process. He also brought some great deals to my attention concerning some available extras that we ultimately chose to include in the final agreement such as the Surface Science treatment. All in all, it was a positive experience. This being my third lease with McGonigal, I've come to expect a high level of professionalism and genuine personality from everyone involved, and that's exactly what I got. Great job to all!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recent OLF experience + cabin filter replacement on my 2013 Buick
byon 12/01/2015
I had two recent pick-ups for service. The first one resulted in a follow-up query by me, since a discount and itemized bill was not applied/left for me. However, Service manager Fred Fischer exceeded my expectations with his remedy. Several emails were exchanged and my subsequent service and billing was done flawlessly. All of my questions were answered. I must also acknowledge Ben Russell, who I don't know, who started the ball rolling with my initial contact. He forwarded my original concerns promptly and professionally. Way to go Team McGonical!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 11/17/2015
The guys at the desk were most welcoming and helpful! I feel good about coming in to have my car serviced and I'm always happy to depart knowning everything is in good working order. The service is prompt and professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Job
byon 10/26/2015
The salesman was very polite, businesslike, friendly and helpful and thorough. He explained the lease program very well and before we took the car home he sat in the car and showed us the workings of the new technology.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2015 GMC Sierra 1500 Double Cab
byon 10/25/2015
Gretchen Sorrell and the finance staff worked hard to get me into a new truck that was in my payment range I wanted to pay. I would recommend McGonigal to any of my friend for their next car or truck purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great people and Great Service
byon 10/12/2015
the service dept found a problem I did not even know about and I ended up deciding to renew my lease early and everyone was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/09/2015
Got in & out in less than 30 minutes. The only problem is they were unable to reset the low tire light.,Got in & out in less than 30 minutes. The only problem is they were unable to reset the low tire light.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cadillac 2015 Visit
byon 09/25/2015
I was satisfied with the way they got me in and out and also communicated information to me about my vehicle that I was unaware of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Couldn't be happier!!
byon 09/13/2015
I couldn't have been any more pleased with my first experience with your service department! From the gentlemen at the counter, to the driver who took me to and from work...all were very nice people, who explained everything to me and took the time to answer my questions. Tim helped me get a loaner car when a part needed to be ordered, and when I got my car back the next morning, it was washed and ready to go for me. I have already told several co-workers that between Tim in Sales, and Tim in Service, there is no better place to buy and service a vehicle!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Purchase
byon 05/02/2015
Everyone was very helpful and pleasant. We were taken on a tour of the building and shown where everything was located. All of our questions were answered to where we could understand them, and was shown how to operate the controls on the new auto we purchased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Indiana Rocks
byon 04/07/2015
Brain Webb is the man !!!!!! If u need a car this is ur guy. and jace johnson made my purchase great thanks guys for Indiana experience . And also thanks to mike garro great guy too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing dealership
byon 03/26/2015
Everyone was Wonderful!!!! From sales to service, we felt very welcome and attended too. Eric our salesman was amazing! We trade every 1 1/2- 2 years and will definitely be back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Job
byon 03/14/2015
Drove in to get a oil change & the staff were very friendly & did a excellent job taking care of my car. thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 03/03/2015
I was very pleased with the care I received. They were very concerned about my bad tires and my safety!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 02/09/2015
I was scheduled to come in to have oil change and air put in the tires and to see about getting the drivers side door handle repaired/replaced I did have the oil change done and air put in the tires they were and always are friendly and efficient :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bypass heater
byon 12/29/2014
Bought a used car for my son to take back to college. On the way home he noticed that there was no heat, so we took it up to our local mechanic to have a look. It would be one thing if the thermostat was stuck, but what he found out was that the heater coil was bypassed. This is only done when someone is trying to hide that the heater coil has a leak and was bypassed instead of being fixed. I would expect that from a low class used car dealer, but not an established dealer like McGonigal. Since this car is "as is" instead of the "Warranty Forever" as listed online, we are taking care of the repairs. However, this is the last time we come to McGonigal.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments