Tom Wood Ford

by Tom on 02/11/2024

BOUGHT A 17 FORD FOCUS FROM THEM 30 DAYS LATER TRANSMISSION GOES OUT TOOK IT BACK TO THEM THEY REPLACED THE CLUTCHES IN IT AND SAID IT WAS FIXED HAD IT BACK A LITTLE WHILE AND THE TRANSMISSION GOES OUT AGAIN TOWED IT BACK TO THEM AND THEY HAD IT 30 DAYS AND AGAIN REPLACED THE CLUTCHES THEY CALLED SAID IT WAS FIXED AND THEY TEST DROVE AND SAID IT WAS GOOD WE TOOK IT 5 MILES DOWN THE HIGHWAY TRANSMISSION GOES OUT AGAIN TOW IT BACK TO THEM AGAIN WELL ALL SUDDEN THE TRANSMISSION MODULE IS NO GOOD WE HAD TO PAY THEM OVER 700.00 FOR THERE FAILED MECHANIC SERVICES PLUS I HAD TO CALL CORPORATE TO GET MY CAR FIXED AS THEY PUT TRANSMISSION MODULE IN IT ALL SUDDEN THE PLUG DONT MATCH THE NEW PART THEY SAID THEY TO CALL FORD HOTLINE TO SEE WHAT TO DO COUPLE DAYS I CALL THEY SAY STILL WAITING ON A REPLY BACK FROM HOTLINE SO I TOLD EM IM CALLING CORPORATE MYSELF I DID CORPORATE SAID THEY HAD NO RECORD OF THEM CALLING SO CORPORATE CALLS THEM AND GOT THEM IN CONTACT WITH FORD engineers that told them they had to replace the wiring harness few days go by they call and say cars ready they test drove went to go get and they lost the keys so didn't get it back till the next day so after over 30 days we finally get the car back for the 3rd time. We asked for a loaner when the transmission went out 5 miles after they fixed it they refused so after they lost the keys they gave a loaner for overnight after the nightmare with this dealership.they offered nothing els after they didn't fix the car right for the second time and got a bunch of run around and excuses.And I bought 3 cars from them and the last 2 been nothing but a mess 1400 worth of dry rotted tires on the suv they sold us and the headache with the focus we got from them I spent alot of money at this dealership AND I WILL NEVER BUY THERE AGAIN OR RECOMMEND THEM TO NO ONE EVERY AND I WOULDN'T LET THEM FIX A TRICYCLE.STAY AWAY FARAWAY UNLESS YOU WANT NOTHING BUT PROBLEMS AND THE WORST SERVICE IN INDIANAPOLIS INDIANA

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by Latonia Brooks on 02/25/2023

I would love to come back and send friends and family. She was honest got the best deal. I ❤️ will send friends and family to this location. The best car I have got to date Thank you Donna Fields

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by William Vance on 02/25/2023

Dalton helped get me into a nice 2019 ford explorer. ask for him!

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by Justin R on 02/24/2023

This dealership is full of [non-permissible content removed] and dishonest people. NEVER do business with them. They are a stain on the industry. Without my permission they drove my car prior to a potential trade-in (took my keys without me knowing), damaged my car, refused to fix it or repair the damage they caused. Learned my lesson to never leave my keys behind. They are [non-permissible content removed]s. We filed a police report and will be pursuing damages to the vehicle.

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by Claude on 01/09/2023

I missed doing the Ford review of Greg but if I didn't I would have given him the highest marks! He kept me informed and more importantly, took the time to talk to me whenever I went to the dealership. He also saved me $$$$ when I picked up the Ford Maverick I waited about 13 months for by reminding me the price was locked in at the time of the order. If I buy another Ford in the future it will be from him. I would, and will, recommend him to anyone wanting to purchase a new Ford.

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by unknown on 09/19/2022

Ordered and Purchased my new car here. Had the keys in less than a month. No complaints.

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by Samantha on 01/12/2022

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised hell. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week!

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by Mike S on 08/30/2021

Bought a 2017 expedition 8/18/21. I agreed to pay full price for the vehicle so long as a list of items were addressed: Detail, fix broken mirror/running board/seat trim, full undercoating, and ceramic coating on the paint ($500 extra). For the undercoating, I discussed with the salesperson that I wanted the maximum protection for the car, with the entire frame protected inside/out, rockers, etc, however on paper it was just listed as undercoating. We were not in a hurry for the vehicle and told them to take as much time as they needed to complete everything right. On 8/20 we were told the car was ready. Upon pickup, the car was not undercoated at all, they forgot. The ceramic coating was applied over countless bug marks and the roof wasn't cleaned or coated at all, they said its about the protection plan and not about the coating itself, for which I could care less about a protection plan. Hands down terrible workmanship. They lost the second key and tried to say they gave it to me. Inside of the car was barely cleaned, sand and candy was in the carpet everywhere. The cup holders were now missing and I had to ask for them back. Salesperson went to the back and found them soaking in pure acetone in a failed attempt to remove the melted candy… Acetone melts many types of plastics and is a terrible chemical to uses on interior parts, nor does it dissolve candy. At this time they were closed and everyone just left us in the parking lot with all of these open issues. 8/23 salesperson refuse to honor the full undercoating even after acknowledging our verbal agreement, which, by definition, is rust proofing + undercoating for what we had discussed. I had to contact the manager, who then agreed over-the-phone to do rust-proofing/undercoating, finish the ceramic coating, re-detail, and cut a new key. They sent a driver to pickup 8/25 (we live 1.5 hr away). Received the car back 8/27 and just undercoating was applied to the underside of the floor pan and rear wheel wells, nothing else. The frame and all cavities were still fully exposed. Contacted the manager immediately and he couldn’t provide an answer until 8/30, at which time he is taking the standpoint that the undercoating is complete because that is what is on paper. Even after acknowledging that he to said they would do rust-proofing verbally, he now refuses to honor it. I have even contacted the GM, who also refuses to honor any details not explicitly spelled out in detail. All of this just to short me few hundred dollars on a $40K vehicle is absolutely ridiculous. I would not recommend Tom Wood Ford to anyone after these shady, dishonorable, and disrespectful dealings.

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by Jamie on 11/15/2019

I dropped off my truck at my designated appointment time today and five hours later they can't tell me even when my truck will be looked at. I tell Jessie Baker, in service, my disbelief and frustration. He tells me all he can tell me is that my truck is in line and they'll look at it ASAP, but they have vehicles waiting from three days ago?! That would've been amazing to know this morning. After several rude and sarcastic comments and not service manager available i ask to speak with the GM. Jessie tells me he was told to tell me the GM will call me back. I ask to be transferred to the voicemail for the GM he said NOPE and HUNG UP ON ME! I called back and spoke with a lady name jesse at the front desk who transferred me to the voicemail for the GM. but here i am at work, no car, no idea when mine will be ready and no idea who to call at Tom Wood for help

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by AlexisToschlog on 07/26/2019

I recently purchased a vehicle from Tom Wood Ford. Initially the service was fine. I had looked at the website and had favorited a couple cars that they had on there lot, and was called by them a few minutes later to set up a time to come in and take a look. Which I did feel was convenient. However after getting to the actual lot the following day things were a little different. I felt extremely rushed throughout the entire process. Comments were even made back and forth between employees about getting me out of there faster. Not for my benefit for theirs. After getting the vehicle home some important key factors that I made extremely clear I wanted in the vehicle were not included. I’m extremely dissatisfied with this business and how every employee I have spoken to has handled this situation. I highly recommend staying as far away from any Tom Wood dealership as you can!

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by BLaskey on 02/08/2018

We needed to returned her leased Fiesta in September 2017 and wanted to get a C-Max. Because they were the only dealer in Indy to have some, we changed from our tried and true, Pearson Ford, over to Tom Wood. We went shopping on 9/23/17. Ervin Scott was our sales associate, and honestly, he was the only thing good out of this situation. He was courteous, engaging, and genuinely interested in helping. 2 weeks after leasing the C-Max, we received a bill from Ford Credit for damages to the Fiesta totaling $823.10! Now, I’m not going to lie and say that the car was perfect. There was a scratch on the side from a shopping cart, and my wife had worn a hole in her floor mat. They were charging us for an 18’ dent in the front bumper. I called the dealer and no one was available to help. So I went up there and met with Michael Berg the New Car Sales Manager. He was a little skeptical at first when I told him the car was fine when we dropped it off, saying he’d have to “pull cameras” to double check our story., Mind you, the car sat on their lot from 9/23 until 9/27 when it was inspected. LOTS of time for things to occur, but he finally agreed to walked me back to the lot where our Fiesta was. As soon as he saw the dent, he said “we’ll take care of it”. No longer was he needing proof! He said he’d have the guys “buff it out.” He told me he’d call me when the work was done and let me inspect the car again, then Tom Wood would pay to have the inspection company back out to look it over. A few days came and went and I hadn’t heard back from Michael. I gave him a call, and he told me they were still working on it, but would let me know. Again, I waited. A few more days passed, and I left messages for Michael, but never heard back. By the second week of October we’d received our third letter from Ford asking for their money, and giving us 10 days to pay. I called Michael again and finally got him. He told me they had tried to fix it, but it didn’t come out. BUT, in their magnanimous way, Tom Wood would pay for the damage. I just needed to give an invoice. I had also called Ford Credit, who reduced the cost to just over $500 since we leased again. So I swung by, dropping an invoice off with Tammy one of the office staff. She made a note and said she’d give it to Michael. Who was going to “call me back”. I waited, and waited. Never hearing back, leaving messages that were never returned. Now, Ford Credit is calling, telling us we were going to collections! I called the dealer, and Michael wasn’t there. I asked to speak to Mark Hume, the General Manager, again, of course, I had to leave a message. Which was returned…by Logan Fields, the Used Car Sales Manager. Logan told me he didn’t know about the situation, but would find out and call me back before the end of the day. That call was never returned. Now, Ford Credit has agreed to put our account on hold, since a dealer was going to be paying. I was even told how to help them expedite the process. They simply need to send it in as a the did everyday with lease pay offs, or mileage checks. Four days of calling, I finally got Michael, who told me that he never got the invoice and asked for it again. This time I emailed it to him as well. I told him how Ford Credit said to pay it. He said “perfect! That’s so much easier!” He was going to call me when it was done. Two day later, no call. Unanswered messages. I called again for Mark. This time Michael calls me back. Tells me things are being handled and I just needed to be patient. Two days more. Our hold with Ford Credit came to an end, and we were going to collections. I called to talk to Michael. I spoke with Tammy. I explained the situation, and I asked who Mark’s boss was. She gave me 3 names. I asked who would be the best person to talk to. She put me on hold, and Logan answered. He told me that I needed to “Calm down and stop screaming at the poor receptionist”. I’ve worked in Customer Service industries since I was 16. I know how to address managers, I know how to act, I know who does and DOESN’T have any control over bad situations (you know, your cashier, your server, the receptionist). Logan then told me it was handled, and I needed to just let it go. I gave it two more days, and Micheal finally answered. He told me that they had never processed the payment. He didn’t know what the hold up was with “the main office” but he was going to get his boss to get it fixed right away. I was able to get Ford Credit to understand the situation, and had a GREAT advocate in Reid at Ford Motor Credit! A few days later, no response to any of my calls, I email the main Tom Wood office. I explain the situation, let them know what’s going on. Asked why this was taking so long, and just asked for support. Just before Christmas, I get a call back! This time it was Tom Kashman, the Service Manager. He told me he was going to be my new contact since Michael “wasn’t good at phones and things”. He called himself my friend, my go to, my “guy in the car business”. He was very empathetic and told me the situation was ridiculous (all the things I’d want to hear). He assured me, it would be taken care of by Wednesday. When I hadn’t heard from him, I chalked it up to the holidays. I reached out on January 3, and it took 2 emails, before he even remembered who I was (so much for my friend, my go to, my guy in the car business huh?). He told me he “verified its in the works and should close this week or next”. I gave it a week and 2 days, giving it until the end of the following week before I followed up again. He answered back that Michael was gone, and he’d follow up on Monday. Talk about a shock! I thought Michael was out of the picture. Come to find out, he was still who was working on it. Tom was now just the guy I got to talk to, and who would “smack Michael in the back of the head if he wasn’t working on it”. The next Monday, I asked Tom again, what the status was, and he told me he’d catch him that day before 6pm. Guess what? Tom never called me back. Michael never called me back. Mark never called me back. Logan never called me back. Tammy never called me back. Ervin never called me back. After 116 days, how do I know that they FINALLY paid Ford? Because Reid at Ford Credit called me to tell me they finally got the check. Not one person at Tom Wood cared enough to let me know they finally took care of the situation. This is the PERFECT example of poor customer service. A perfect example of a business who is so big, they think people will just come to them because they’re the biggest. So I caution you before you shop at Tom Wood. You could be the next person to be ignored, to be forgotten, and to be left blowing in the wind. I don’t care how many free oil changes I have, I’ll NEVER step foot into their dealership, or any other Tom Wood again. If you want a car and they have it, go somewhere else. Transfer that car off their lot. Trust me, it’ll be worth your time.

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by supergolfer on 10/02/2017

Worst attention/communication ever. Repairs and diagnostics take longer than expected at times, this is understandable. However, when I didn't hear anything after 4 hrs, they didn't even see my car in the system. Then there was the "I'll call you back in 15 min", 1 1/2 hr later, nothing, I call, and call, I talk to three different advisors, Doug, James, and someone, each unable to tell me anything. I called maybe 20 times over 45minutes, it got so bad that I called sales and had them walk over to service to ask the whereabouts of my car. We needed my car by a certain time to get to work, and taking an extra 4 hours in while not telling us anything was awful.

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by timkincade on 08/19/2016

My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am most pleased with Tom Wood. We recently had an issue with my wife's car that was extremely hard to troubleshoot, which likely originated at the factory and manifested itself recently. Tom Kashman (service manager), Kim (the service writer), and the mechanic(s) all worked hard and pulled out all the stops with us and everything worked out great-- the best service experience I have had. When you have an investment and you get the response like this, it has motivated me to shop at Tom Wood Ford when I trade my truck in. Thanks guys!

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by normc812 on 08/13/2016

My wife and I decided to buy our 3rd Ford Escape, this time a 2017 SE. We shopped around on the internet including Autotrader, Cars.com, Carpro.com, Truecar.com, KBB.com and other sites, including watching TV and newspaper print ads. We were also shopping for other SUVs including Kia Sorento, Toyota RAV4, Subaru Forrester. We felt that the 2017 Ford Escape was the best fit for us (my wife is its primary driver) and so we solicited quotes on the internet. The best offer and most descriptive came from Greg Moore at Tom Wood Ford in Indianapolis (off Keystone near Carmel line and I465). We made an appointment and were met in the lot (under construction for a new dealership) by Greg and he was very courteous and respectful of our wishes, not pushy like other dealership sales folks we have encountered. Low key approach was appealing to us. He explained the differences between 2016 and 2017 Escape and we were sold on the 2017. He helped us get a good deal for our tradein (a 2006 Escape we had gifted to our daughter but with high mileage) and also got us an X plan discount since I worked for a supplier to Ford. He also eliminated one upsell feature (recording of the VIN in some database) and sold us on the other upfit, a safety flasher for the top rear brake light called PULSE. And threw in some free car mats. Our final price was well below MSRP. Total deal was negotiated in about 2 hours (it was a cash deal, not financed) without the usual ‘finance guy upsell pressure’, and after the new Escape was prepared we drove it away that afternoon. Only downside was that the Pulse did not work so we brought it back 2 days later and they fixed it promptly (misconnection) at no charge. Also returned $99 of our document fee of $199. We will definitely shop for our next new car at Tom Wood Ford and ask for Greg Moore again. He gets an “Attaboy” from us and Tom Wood Ford will be our first dealer of choice from now on.

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by Jessbirge on 12/03/2015

My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we had several storms and we noticed the windshield wipers were not working properly. We took it back in and they didn't want to fix them since it had been a month. They finally relented and fixed them, but a day later we noticed the sun roof had quit opening. Took it back, and they had accidentally unhooked a connection. When we returned to pick it up, they had scratched a portion of the tint off the front windshield that we had to go through the hassle of fixing. Recently the car got a flat. We purchased the tire protection so my husband to it in to get it fix for free- great. When he picked up the car Monday the rim was all scratched up and now we have to find a time to take it back so the can fix that, but only because we had taken a before picture on our phones! Bottom line- you'll never be in this place just once. Never had trouble with the showroom staff but the service center is horrible and a pain. I will not buy from here again, and the only reason I take our car there to be fixed is because of the warranty. Be very wary of this place. Horrible service and rude staff. Be sure to take before and after pictures of the part they are fixing like we did, or they won't fix it! Now they refuse to fix the windshield wipers that are still not working because I posted a bad review on Yelp. Horrible immature way to run a business. Tom the service manager is like dealing with a 12 year old boy.

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by carshopping16 on 09/25/2014

Spoke with RJ, he acted as if he couldn't care less if I bought a car or not. Did not want to check the inventory, acted as if I was annoying him. The car that I looked at was a year old and was totally torn up inside, they didn't even pretend to try to clean it up. With all of the great dealerships in town, don't waste your time or money.

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by Purdue58 on 07/11/2014

Took my truck in to diagnose a vibrating noise in the front of my truck thinking I needed an alignment and maybe a bearing was bad. Turned out my front shocks were broken, great. had those fixed with alignment for ~$800 but that included a charge for $50 to get rid of the battery corrosion which I told them not to do and I could scrape off myself for the price of a screwdriver and a rag. Then they quoted my wheel bearing and hub replacement over $500. I found it for $200 cheaper and took my car home once it was street worthy with the shocks. They handled everything professionally though and communicated well minus the battery thing.

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by reviewer8 on 05/27/2013

Expressing my disappointment in the poor performance of this dealership's service commitment. I brought a Ford 2001 Explore in because the control panel lights and tail lights were not working. All other lights were functional. I explained what I thought was the problem, a short in the switch. Instead of performing the appropriate diagnostics and including an evaluation of the manual light switch, they informed me that it was a complicated electrical problem and would cost me an estimated $800 dollars to service. In addition, I had to call the service department manager and check on the status of this car repair. I feel the service manager (who was respectful) did not stay informed of the progress nor did he (or the mechanic) properly commit to trouble shooting the problem. While performing the minimum professional work and charging the maximum diagnostic cost (~$120 dollars), this dealership provided no further insight into how this problem could be solved. Other than evaluating the fuse, the car had no signs of additional work being done, ie. the front panel removed and the switch evaluated/replaced. I spent about 6 hours over two days dismantling the front dash panel and replacing the light switch myself. Note, the light switch cost only $23 dollars and was purchased after calling a couple of autorepair stores. My mechanical skills are at the basic level yet without any manuals or special tools, I was able to solve and repair this problem. You would think that professional mechanics would have been able evaluate the problem and make the appropriate repairs in a couple of hours. VERY DISAPPOINTED, will not bring my car back to this place!!!!

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by indianaguy on 07/14/2011

Bought a new Ford Taurus Limited from Tom Wood Ford in Indianapolis, Indiana. Price quoted on the phone was not honored upon arrival. Did many hours of negotiating including walking out and finally arrived at a good price. Went to pick up our new car and it was not ready. They delivered it the next day. Here is the best. Dealer installed a remote start. My wife took it to work and at the end of the day the car would not start at all with just 212 miles on it. Had to be towed to the closest dealer. Remote start not installed properly by the dealership. In short, price manipulation, did not deliver on time and left my wife stranded within the first few hundred miles. Buyer Beware and go elsewhere.

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by hookta on 09/28/2009

Bought a brand new car from them. Electrical problems ensued. Long story short, after 4 visits, the problem still persists. They told me numerous lies about what can or can't be done, and told me they didn't care if I kept my business there or took it elsewhere. Once they made the sale, customer service was out the window. One of the worst experiences I've ever had, and I will never buy Ford again because of it. I even contacted Corp, and they weren't helpful either.

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by ssrinivas on 07/24/2009

I bought a Ford Mustang from Tomwood and after a while brought it back to Tomwood for a paintjob and recently for another collision repair. The major problem is, the body shop had my car for over a month to fix the damage on the rear end of the car. No major engine or frame damage. Just changing the rear end panel etc., took them a month. After the delivery, I got the clanking sound and I brought it back in 2 weeks. They took another day and I was told that they redid something which was not right. While driving the car back home the sound started again. I don't know whether somebody test drives the car after fixing it or not. It was a lousy job and already the screws in the trunk are falling out. Your nightmare starts when you get in to an accident and continues after you leave the car in Tomwood Body shop and will continue until we sell the freaking car. Think twice before you choose the body shop.. (Don't even think find somebody else)..

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