Customer Reviews of Napleton Hyundai of Carmel
Paul’s the guy
byon 06/30/2022
Paul and team were great. I was greeted as soon as I walked in, and they made the process of selling my car very easy at a fair price. Whether you’re buying or selling, go see Paul Picou at Napleton Hyundai.
I would give them 0 Stars if I could.
byon 12/15/2023
Do not buy a used vehicle from Napleton Hyundai of Carmel! I was ready to buy from them but fortunately had a pre-purchase inspection done by a mechanic I trust. This revealed needed repairs and damage. When I showed the inspection report to Napelton, the used car manager's response was to claim the vehicle was already priced to reflect these defects, even though they had not been forthcoming about the defects prior to the inspection. So, they wasted my time and over a $100 of my money for the inspection, when I never would have had the inspection done, in the first place, had I known about the defects and that they wouldn't negotiate the price to reflect them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Service department
byon 10/07/2022
I cannot say enough about Kevin Littlejohn. He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earnest when dealing with a major issue on my vehicle. By far the best service manager I’ve dealt with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Paul’s the guy
byon 06/30/2022
Paul and team were great. I was greeted as soon as I walked in, and they made the process of selling my car very easy at a fair price. Whether you’re buying or selling, go see Paul Picou at Napleton Hyundai.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Proffesional and accommodating
byon 06/30/2022
Quality selection of vehicles at reasonable prices. Paul is excellent to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Love my new car
byon 06/24/2022
This is my second car purchase thru Ms. Chrissy the Car Fairy. My last car was totaled out my insurance. Chrissy was kind and patient. It was almost easier the second time around, which never happens!! 10/10 highly recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mr.Terzo was very accommodating!
byon 07/23/2021
I never felt pressured by Mr.Terzo, he was kind and helpful through the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crissy the car fairy 🧚
byon 04/19/2021
Best cars sell lady ever ! Pleasant to do business with. Asked for a suv with sunroof, low mileage, & low monthly payments and received all of that! I’m very happy with my purchase and working with Crissy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New purchase
byon 01/06/2021
Jarvion Franklin was Very helpful, very respectful, very professional.. informed me about all the warranties that the dealership had to offer. Met me at the door with friendly welcome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Deal complete
byon 01/01/2021
Jarvion Franklin did an awesome job!! See him if you want to get a great car buying experience. He knew all the details on the car. Just make sure to ask about dealer add ons, wasn't expecting the $$$$ on a used car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 Acura TLX
byon 01/01/2021
Just closed a deal with Jarvion Franklin tonight on a 2018 Acura Tlx. Great experience, great knowledge and attitude! Pleasure doing business with him! Highly recommended if you are in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
So helpful
byon 01/01/2021
Jarvion was so helpful in me buying a new car. He was knowledgeable and polite and answered all my questions! I’d recommend everyone to go in and ask for his help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jarvion is an excellent salesman.
byon 12/30/2020
Jarvion did a great job making car buying easy. He is very knowledgeable and personable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
friendly & knowledgeable
byon 08/20/2020
The staff at Napleton was incredibly kind, knowledgeable & engaged when I was looking for a new Cartier had a great grasp of the technology in each model as well as the safety features!! Would definitely recommend them to my family & friends!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
service review
byon 07/30/2020
Service department was very friendly and professional. Brian explained service and it was finished in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
See Ryan in service
byon 01/15/2020
Great service. Everyone is helpful. In and out in no time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Kona purchase
byon 01/10/2020
Tyler Schrum immediately welcomed me to the Napleton car lot. He was very helpful in bringing me the Kona that I was interested in purchasing. Once I made the decision, Mark Sidey took care of me with the details of the sale. Thank you very much!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great purchasing experience!
byon 10/26/2019
Jonathan listened to what I was looking for and was super helpful in answering my questions!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Janae Andrews
byon 10/12/2019
Great experience Was great at point of sale. I know that her service is worth it’s weight in gold. Excited for my new Genesis!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 09/21/2019
Janae was fantastic to work with! Very knowledgeable and answered all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jonathan Anson
byon 09/17/2019
Worked with us, explained options in clear manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used car purchase
byon 07/17/2019
The buying process was very quick and Tyler explained everything in a way that was easy to understand and he made sure I was comfortable with everything before proceeding
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
1 Comments