Ed Martin Nissan Of Fishers

by Dani on 10/27/2020

I recently leased my 2020 Nissan Rogue and WOW. I was blown away at how laid back, yet professional the sales staff were. I was not pressured to make a decision nor did I feel I was being run around. The sale was quick and easy, plus while paperwork was being finalized, I was walked through the specs of my new car as well as given a tour of the service area to insure I felt comfortable about how to care for my vehicle. I have leased a few cars before from other dealers but I will never go anywhere else from now on.

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by Customer service lacking on 02/25/2020

I bought a used car from this dealer. The sales person I worked with as great and things worked very smoothly including getting them to fix a door sensor that was broken. However, the manager that you have to work next to pay for the car with put me through an unacceptably long wait while he dealt with many other issues even though I was first in line. When I mentioned that to him, he was arrogant about it. There was absolutely no customer service in his tone or mannerisms and I will not ever deal with him again.

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by cinnalocks on 02/27/2018

I went in on Friday, late afternoon. I dealt with Logan D. We took a test drive and I told him I wanted the car. He told me they close at 6 but a little after 6, I sent him an email and a text confirming my intent. I told him I would be out on Saturday in the morning to drop off a check. Logan called me at 9 and 11.I reaffirmed my intent and was off to the bank. I called him when I got to the bank. Before I could get out of the bank Logan called me and told me the car was sold. I reminded Logan what he told me on the test drive that he is in the business to help people. What a load of crap. He told me he was willing to work with me on another vehicle. Why would I interact further with [non-permissible content removed]? Then if I bought the vehicle and had an issue, I can just imagine how there would be problems to get it fixed. Time is important when searching for a car, next to that is worrying about how the salespeople will mislead you or just lie to make a sale. I hope this saves someone the humiliation, disappointment, and loss of time. Steer clear of this dealership. It is not that they do everyone this way, every time but how can you tell if it is your time to get screwed or not?

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