Tom Kelley Ford
Customer Reviews of Tom Kelley Ford
2022 explorer
byon 04/28/2023
Very professional and easy to relate to. Understood my concerns and addressed them effectively. I've leased a number of fords from this dealership and always felt satisfied with the deal. No regrets after purchase as well. My latest lease is quite the vehicle. More accessories than I know what to do with. Great explorer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 09/27/2023
I always have my oil changed and tires rotated every 5000 miles, this is the second time that the tire pressures were not adjusted after the rotation. First time I did it at my house but I went back this time. I went back because I was only 5 miles away. Manager took care of it and said that he was sorry but I shouldn’t have to mention it every time I have service done. Just extra time and gas to come back plus the car wash is being refurbished so no free car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2022 explorer
byon 04/28/2023
Very professional and easy to relate to. Understood my concerns and addressed them effectively. I've leased a number of fords from this dealership and always felt satisfied with the deal. No regrets after purchase as well. My latest lease is quite the vehicle. More accessories than I know what to do with. Great explorer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 04/02/2021
Tom H was very knowledged in what I was wanting in my new F150
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tom Kelley Ford - New 2020 Ranger Lariat
byon 06/02/2020
Great service and price!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/30/2020
Picked up new truck on a Saturday at noon RR tire was 3lbs lower than the other 3 put air in tire on Monday and noticed nail in tread called dealership they said they would take care of it. Took in for service was told it couldn’t be fixed they would have to install new tire at my expense for $199 construction all over out there and will be the last time my truck is in that garage
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Worst experience we have ever had
byon 01/28/2020
am in complete shock with this dealership. I have trusted and gave Tom Kelley glowing recommendations and business for years however it stops right here with the Decatur branch. I will follow up with the Better Business Bureau as well as For Corporate of my "service" on my F150.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service department needs talking too
byon 01/10/2020
Buying experience pretty good but they say they check truck out with a great inspection but belt and tensioner squealed and rattled all the way home husband has to replace today there service people might want to pay better attention to things or there just lazy or not qualified
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 Explorer
byon 12/21/2019
We purchased a new Explorer from Tom Kelley Ford and could not have had better service. We bought it long distance and Cody Eversman was our salesman and he was great. He made us feel very confident in purchasing a vehicle so far away and answered any questions promptly. Even made us a video of the car since we weren’t there in person. We would absolutely buy from Tom Kelley Ford again and we are from Tennessee and highly recommend asking for Cody Eversman as your salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase 2019 Ford Flex
byon 10/04/2019
My Experience Dealing with Kelly Automotive was Excellent. My Direct Contact Thomas Hawkins , Sales Consultant went way beyond expectations. He located a vehicle I desired, provided a video of Same with a competitive Proposal which I accepted. All this was done between The Kelly Automotive group's Northpoint Ford which was recommended by my Sister & Nephew, I live and work in Wisconsin & Based on their glowing recommendation I pursued their Kelly Auto Groups Services. The 6 Hour Drive was well worth the experience. I will do it again in a heart Beat, Steve Ulik
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F-150 power tow mirror
byon 12/03/2018
The driver side power tow mirror was malfunctioning, it would not fold in, or out properly occasionally. Luckily when I first took it in to dealer for repair the service writer was able to witness the trouble exactly as I had described it. The parts were ordered, and appointment scheduled. Repair was made in the first visit and on time as promised. This was a warranty repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford F-250
byon 11/05/2018
The salesman made it a great experience, the dealership made a price error when they posted the vehicle online. They listed the truck online lower than their sale price. After much discussion, the sales manager honored the price that was listed online. Bottom line, great truck for a great price. Happy customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/08/2017
My experience was absolutely amazing! They all were so nice, helpful, and made the process easy and painless. I couldnt be any happier with how the buying process went. The staff was extremely friendly, helpful, and answered all of my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kelley
byon 09/11/2017
My wife and I like the no haggling internet price. Salesman and financial person were knowledgeable and helpful. No nonsense or high pressure. It's what buying a new car should be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome experience!
byon 08/23/2017
Tyler Montgomery & Andy Thompson were amazing! They spent the whole day working so hard to make sure we left with exactly what we came for. They both were very patient & kind. We have never been treated that well at a car lot, EVER! We left knowing we will never need to go to another car lot to purchase vehicles. They treated us like Family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Courtesy Ford Decatur, IN
byon 09/15/2016
Professional, personable, consumer-oriented, knowledgeable, exceeded all of my expectations! This dealership is extremely well managed and has a very responsive and friendly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I would go back
byon 05/17/2016
Very happy with my service. They completed the job on time and with in budget. Service Manager came out and introduced himself. He is a guy I like to do business with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 02/08/2016
Always good service and prompt to pick up and deliver back. That helps a lot.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
awesome service
byon 01/11/2016
great visit all work was performed in a timely manor
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/30/2015
I gave you a 4 on the reason you didn't have the oil filter on hand and had to wait for it but other than that it was fine, it gave me time to talk to my son..Justin on the wait..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENT SERVICE FRIENDLY
byon 03/25/2015
Service was very detailed and they explained every thing the parts department even offered to get me a beverage while I waited in the waiting area great people and it is nice to have that small shop feeling at a dealership again!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
