Carmel Motors
Customer Reviews of Carmel Motors
Deceptive Sales Practices
byon 04/28/2024
Deceptive sales tactics. This is an impartial review of Carmel Motors. I inquired about a Mercedes C400 with 100K miles. I requested inspection and reconditioning reports which were ignored. I gave them an opportunity to be transparent. They could have very well offered to inspect the car. The reason they did not is because they do not have mechanics on staff. I was contacted by Mr. Berg, a General Sales Manager who proceeded to send a lengthy canned email highlighting options and that there is nothing else like this car in the market. A dubious claim. I saw nothing that proved actual condition. The CarFax was missing service. Mr. Berg did nothing to bring any semblance of reasonable behavior or trust to the experience. There was no accommodations or overtures made whatsoever. In conclusion, Carmel's pricing near the top of the market range was not justified. It became apparent that this dealer is selling cars regardless of condition to maximize profit. They could not even prove that the car passed a safety inspection! Therefore, I highly advise to avoid this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best Car Buying Experience EVER!
byon 05/01/2019
My experience buying from Carmel Motors was outstanding! I purchased a 2016 Hyundai Sonata and it was the smoothest car buying experience that I ever had. After a bad experience at another local dealership, Tyler, my sales representative was very pleasant, knowledgeable and helpful. The sales process was quick and easy and since I was already pre-approved for financing, I was literally in and out of the dealership in about an hour. I will definitely be back to Carmel Motors and refer everyone I know that is looking for a vehicle to stop by their dealership. They have great cars, excellent service and an outstanding staff!! Thank you all!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
