Tom Wood Honda
Customer Reviews of Tom Wood Honda
Lack of communication/ Professionalism
byon 08/17/2023
Purchased a car 5/21/23. Used, the day after driving off the lot I had a flat (not the fault of the dealership), however the spare that was in the car does not fit the vehicle I purchased, this left me stranded on I-70 with my two children. Moving forward, the engine light came on 3 days after purchase, which came back to throwing 3 codes for evap. When I had the dealership inspect the vehicle they estimated me at $3,800 in repairs. After so much back and forth we were able to get it down to where I am only paying $500 for the repairs. However the vehicle went in 2 weeks ago tomorrow, and I still have no idea what is going on with it. I was told the motor mounts are bad (Which they replaced the motor in February of this year, how would they not check the motor mounts when replacing a motor is beyond me), and the struts were completely blown. Now they are just telling me "There is still a hard shift and vibration", but that was last week and I still have no update even with speaking directly with the Service Manager (Mind you who promised a call back last Friday, which I still have not received) Massive lack of communication, and selling cars that fall apart 3 days after driving them off of the lot. Now 8/17 it is not running, sitting at another dealership because Honda can't work on a Jeep. They basically told me to kick rocks. Definitely not recommended.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Beware if you're a woman, a minority, or...just have a car that's broken
byon 09/13/2022
I was stranded on my way through Indiana, and I can only assume that the fact that I am a black woman traveling alone is the reason I was thoroughly taken advantage of by this dealership. My alternator had failed, and instead of giving me the option of a Honda alternator, they (without my knowledge or consent) installed an O'Reilly alternator in my car. This alternator then failed two weeks later and they refuse to honor the warranty (just take it to an O'Reilly store and ask for a new one, they say!) or refund my money (I have since had a Honda alternator installed by an honorable Honda dealership). The service is also poor...it takes multiple calls to get to a human (my service advisor Collin, the service manager Dennis, the GM Damion, etc), voicemails returned more than 3 days later if at all, not to mention comments from the staff such as "I feel sorry for you that you don't understand how car repairs work." Beware if you choose to have service done here, or better yet, just don't.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best experience in 30 years
byon 06/29/2021
I received several thousand more for my trade than any other dealership and got my wife her dream passport fully loaded with accessories. They even delivered the vehicle to her to surprise her. Su h a relief to have a dealership that is straight forward and wants to help!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor service
byon 06/05/2021
I purchased a 2018 Honda CR V from Tom Wood Honda the sales person said the car had been serviced but there was no warranty this week I turned the air conditioning on for the first time and the fan made a loud noise and no air came out I called service and they said it would be 21/2 weeks before they could service the car I called the salesman and he promised an immediate response that was 2 days ago and no response we had to cancel a trip because it is too hot in the car
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
If I could give 0 I would.
byon 03/31/2021
Do not shop here if you can avoid it. The sales team made several false claims about the vehicle. She could not get the car to lock and was not knowledgable. After I found the gas panel (the piece you open when you fill up your gas) was not able to lock she tried to tell me that cars do not lock that panel anymore. When I insisted that it had to have a locking feature because I could see the part that locks the door shut she claimed it wasn't a feature any cars have. The breaks shook as well. She told me that the car had been certified pre-owned and that because it was certified the car did not have any issues and that she did not feel any shake. She called the next day and said after her second test drive she did feel a shake. Before I left the dealership, they handed me a piece of paper with the price of the car which was indeed $600 higher than the price was when I first walked in. They called the next day and tried to get me to buy the same car "lowering" it back down to the price on the website. I am beyond insulted by this experience and ashamed on their behalf. I spoke to a young woman named Kailey. I suggest you take your business elsewhere. I wouldn't trust them at all.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
unhappy
byon 03/08/2020
Today I went to Tom Wood Honda to look at this car. I spoke to Alex on Wednesday or Thursday to let him know that I would be up there to look at it and possible buy the car. When I walked up to the car this is what the car looked like. What a disgrace on waste of time. The general manager comes out and tells me that the detailer has been out since earlier this week. So, it takes a detailer to just come clean out the car? Something should have click in my head when they only had pictures of the outside of the car online and not one picture of the inside. I WOULD NEVER BUY A CAR FROM TOM WOOD HONDA IN ANDERSON INDIANA, NOR TELL ANYONE TO GO TO THEM. I get it's a cheap car, but it doesn't take much to clean it out so you could possible have a sell.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Goes Far Beyond the Normal Salesperaon
byon 07/13/2017
I've had the pleasure of working with Zach Logan on two occasions to put me into the car that I wanted. He is always courteous, respectful, and thoughtful. He is good listener, and extremely diligent in working to get you the best deal on a Honda car. It is a real pleasure for me to deal with Zach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They had the used truck I wanted.
byon 02/10/2017
Purchased a used Ram 2500. Salesman was new to deanship, but did an excellent job and was very helpful. The only reason I am not giving 5 stars is because I explained that I had a pre approved finance deal and I didn't want my offer shopped around and they did it anyway. Then when I went to sign the loan documents they had added an extended warranty and gap insurance without even speaking to me about it. It added $60 a month to my payment. They should have asked and tried to sale me on the benefits and not just added without any prior consent. I have purchased other products from the Tom Wood franchise and always been satisfied. These guys just assumed I would be happy with a payment under a certain amount and added as much as they could a keep me under a payment amount. I know its common practice in this industry, but for some reason I expected more out of this dealership. I had them remove it and purchased the vehicle anyway. I will look into extended warranty elsewhere. I would recommend but would ask friends and family to proceed with caution.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I'm Super Pleased, Thanks Zachary Watters!
byon 02/02/2017
Before driving 20 miles to Tom Wood Honda in Anderson, I visited another dealership in 2 miles from my home. At the other spot, I picked a car, did a test drive and just sat and sat and sat in a cold showroom, no water, no coffee and sitting at a desk by myself. I waited so long to start the conversation with the Finance Guy, that I had to leave for another appointment, offering to come back in the morning... Thank God! Thank God, I had the chance to look around, because I found Tom Wood Honda. I had a great buying experience and left knowing more about my new Accord, that now this is my my Accord car ever. Thank you Zach, you do customer service excellently, down to the Starbucks coffee, too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/17/2017
Purchased a Honda CRV here in the Fall. I secured a great price and experienced wonderful customer service. They were respectful, professional and did not push for a decision yet made the process very easy. Our sales rep was Travis from Internet sales team and he was fantastic! We will look here first when we are making our next Honda purchase. I would also easily recommend for family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Just bought our 2nd Honda
byon 01/04/2017
We bought 2 Hondas in 16 months from Zachary Watters. He has been great to work with. We feel like he does everything he possibly can to make us happy. We would definitely recommend him. Hopefully we will not need to buy another car for a while but when we do we will definitely contact Zachary again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jordan Taylor was Excellent
byon 12/08/2016
Can not recommend Tom Wood Honda and salesman Jordan Taylor enough. Jordan was great and made me feel like he truly wanted to help instead of just make a sale. He answered all of my questions and got me a great deal on my new HRV.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 11/18/2016
Great experience on my recent purchase. Travis and Jason were great to work with. They were friendly and professional. I drove 2 hours to buy my truck and they stayed late to accommodate me. Definitely recommend them for your next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/04/2016
I was shopping for a new car. I had it narrowed down to a Chevy Cruze or a Honda Civic. Caitlin made the decision very easy for me. She was helpful, knowledgeable, and not at all pushy. She has also checked in several times since my purchase to make sure I'm still loving my car and remembering how to use all the technology. I will be a Honda buyer for life. Thanks Caitlin!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 11/04/2016
My husband and I have purchased many cars over the years through different dealerships but our experience at Tom Wood Honda was fantastic. Our sales associate Caitlin was such a sweetheart and we really enjoyed working with her!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 08/26/2016
Awesome service before and after the sale. Zach and team were able to find the exact vehicle my wife wanted at a great price. I could tell that he really knows his stuff and takes pride in selling Hondas, patiently answering every question I asked even the most specific. When it came time to actually buy the car, the process was efficient and painless. Zach followed up after the sale a couple times to make sure everything was going OK.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bad salesmab
byon 06/12/2016
Chris bowsman was helping us find a car we found one wanted to take paper work home and think about it and he just kept pushing us to buy it before we left he went to get paper work and he said oh my lord because we wouldn't make a decision was really crappy toward us as we were leaving and rude
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Job!
byon 03/11/2016
I had some service done on my car here recently. Everyone in the service area was kind, especially Kim, she even ran my car through the wash. She's a sweet girl. I was very pleased with the whole thing. I really felt like I was being taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer
byon 03/11/2016
I recently bought a new civic from Tom Wood Honda. Caitlin McConnell was my sales associate. She was very sweet and really easy to talk to. She took time to work with me and provided me with options, she wasn't pushy like some sales people can be. Over all, my car buying experiance couldn't have gone better.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Typical dealer, only cares about the sale!!
byon 02/15/2016
Very poor customer service. I purchased a used car from Tom Wood Honda. I was told it had been inspected and was lead to believe everything was fine on the car. During a short test ride (due to weather and time) the low coolant light came on. The advised me that the would take care of that, along with the missing reverse lens, and a new key fob. We scheduled with service the following week in order to give them time to get the lens and key. On the way home, about 15 miles, the low coolant light and engine light come on. I returned the following week to have them take care of the problems. When I arrived, they had the wrong lenses, the key had not been ordered yet. I was advised the long duration of diagnosing the problem was due to they did not have the proper tools for a BMW and that they would be taking it to a local BMW technician to repair it. After the car was there 6 days, I picked it up. Still no lenses and no key, but I was advised the light issue was fixed and it was just a sensor. on my way home, the lights came back on, I immediately called my salesman. He said to bring it back, we decided to wait until the following week in order to give them time get the key and lenses. The following week I returned the car, this time the lenses were fixed, and I was again advised that the car was repaired, they had flushed and filled the coolant. (Keep in mind, the car has yet to see a BMW tech as I was told.) I did get the key this time though. Again, on my way home, the lights came on again. Frustrated, but trying to be patient, I called the service department and advised them I would be returning the car again. On the third attempt, the car again stayed a week. I was notified that the car fixed. They were sure this time. It was the float in the coolant bottle. (Again, the car was never looked at by a BMW tech). I again returned to pick up the car. Feeling confident, I picked up the car. This time I didn't even get out of the parking lot and the Engine light come on. Furious, this time, but still keeping calm. I drove around the building and right back in to service. The service advisor came to see what wrong. I told him the light was back on and he advised me he was only instructed to fix the low coolant light. This was the first time I had been lead to the idea that the lights were not related. I proceded to go up and talk to my salesman and he went to get the Sales Manager. We went to an office and discussed the situation. I explained that I was never told the lights were not related, that the car had not been to BMW (like I was told) and that they had the car more than I did over the first 5 weeks I owned it. The Sales Manager pulled out the "We Owe" form from the deal. It was listed that they would take care of the Low coolant light. And since the Engine light was not related they would not be able to fix that problem. I proceeded to state that their service advisor lead me to believe that they were related. He was actually called in to the office and stated the same thing, that he was lead by the tech to believe that they were related. The sales manager agreed to have the car taken to a BMW tech in Carmel. After 2 days I was called and advised that the problem was not related to the Low coolant light and that it would be $550 to repair it. I declined the repair at my cost. When I arrived to pick up the car, I met my salesman and the sales manager on the showroom floor. The sales manager offered his apology (which I do not agree with) and told me he did all they could to make me happy. He also told me that typically on used vehicles they do not even repair, or take care of warning lights before they are sold, (Buyers Beware) and that he not even sure how I got them to agree to it in the first place. Now, I admit, I made a 2 HUGE mistakes here, #1 not test driving the car far enough, and #2 doing business with Tom Wood Honda. As a newer dealership, you would have thought they would want to show their customers great service, but apparently they are just another dealer that only want the sale. I will say this, the salesman, Zach Logan, was great, the management at the dealership had his hands tied to be able to provide the level of customer service that in this current day is required to build a great dealership with returning customers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
BUYER BEWARE
byon 12/10/2015
I have never been so disgusted with any place of business yet. We spent a least 3 hours in the sales office doing paperwork before we were even allowed to look at vehicles that we may be interested in. We told them what we were looking for and they told us what they were willing to have us look at, it went downhill from there ~ they tried to force us into purchasing a high priced sports car when we wanted a low priced small vehicle~ when I found one that I wanted to look at they tried to tell me that it couldn't be done ~ yeah, right!! I caution against trusting anything that the salesperson tells you, and I caution against purchasing ANY vehicle from this place. "Sam" sold us our VW Beetle- and told us that he would "make it right" when the windows didn't work and the headlights were hooked up incorrectly. After 3 weeks of waiting for return calls and a date to have these repairs made we FINALLY got ahold of a lady in an upstairs office who put us on hold until she got someone to actually acknowledge our many attempts at rectifying this situation we took the car in for the repairs- they gave us a "loaner car" that was falling apart (literally- I had to snap the bumper back on) and was absolutely filthy inside and out- we were limited to only 50 miles on the loaner car ~ considering where we live and such that is less than we travel in a day so it has been a nightmare, finally after two days the service person "Brandon" called us and stated that they would in fact repair the vehicle at OUR cost !!!!!! ~no matter what was told to us by "Sam" who now says he only stated that they would "look" at the problems and not repair them. I am furious!!!! - to say the least~ and I hope that other people have enough sense not to be taken in by these highly dishonest business people. BUYERS BEWARE!!! Go to Ed Martin and get a GOOD vehicle from an HONEST dealer with salesmen that DO FOLLOW THEIR WORD!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments