Customer Reviews of Laurel BMW of Westmont
First BMW Purchase
byon 04/25/2024
Overall a great experience. Brendan was very knowledgeable and made the whole experience quite painless. As a first time BMW purchaser, I was expecting a premium experience and Brendan delivered. Highly recommended and I’m looking forward to doing business with them in the future.
First BMW Purchase
byon 04/25/2024
Overall a great experience. Brendan was very knowledgeable and made the whole experience quite painless. As a first time BMW purchaser, I was expecting a premium experience and Brendan delivered. Highly recommended and I’m looking forward to doing business with them in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Laurel BMW Purchase
byon 04/10/2024
Great purchasing experience. Jason Anderson was detail and service oriented from the start of the purchase discussion, throughout the purchase process, and the car orientation. I would highly recommend Jason and Laurel for a BMW purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service
byon 04/01/2024
Excellent friendly people quick service recommended to all my friends
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Team!
byon 03/31/2024
The entire Service Team is the best around! I was in and out quickly, everything was addressed and returned better than expected. Keep up the great work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2016 BMW Service
byon 03/30/2024
Service was done in a timely manner. My car feels phenomenal. My service manager James was very engaged with my service and experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service
byon 03/29/2024
Laurel BMW of Westmont sets the gold standard for exceptionald customer service and maintenance expertise. From the moment I stepped onto the lot, I was greeted with warmth and professionalism. Tyler, in particular, went above and beyond to ensure my car-service experience was seamless and enjoyable. His attention to detail and genuine care for my needs made all the difference. The maintenance service at Laurel BMW is unparalleled – efficient, thorough, and always with a smile. I highly recommend Laurel BMW of Westmont to anyone in search of a top-notch dealership experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Buying a new car
byon 03/27/2024
The end of my lease was quickly approaching, and I was contact by a sales agent (Lilly) to disgust my options, I really wasn’t interested so soon as my lease expires in June, however after doing a test drive and given an awesome purchase option I new that it was time to drive my new 2024. I’m happy with the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Advisor
byon 02/22/2024
Jay Buis is my Service Advisor and he always does a fabulous job. He always gets me a loaner car if needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
byon 02/20/2024
Jovan and Andre were great. I got in and out with an amazing deal. I’m excited and extremely happy with my purchase!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Tire
byon 02/05/2024
Rich was unbelievably kind and helpful when I got a flat tire and arrived at the BMW of Westmont dealership. He had my car in and out very quickly. I would 100% recommend him to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got my first BMW
byon 02/02/2024
I worked with Bridget. She was very helpful and got me a great deal. Walked out with my new i4 in a couple of hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexi service advisor
byon 01/25/2024
She gave me prompt service and was very attentive
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5-star Buying Experience
byon 01/24/2024
The experience I received from Tony and team at Laurel BMW was phenomenal. He listened, wasn’t pushy, and made sure all of our concerns/questions were answered. As a first time BMW owner, Laurel and BMW have gained a customer for life. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 01/15/2024
We had a great experience at Laurel BMW. Brendan was wonderful to work with. He was quick to respond to our questions, provided thorough information, friendly, helpful, and honest. We are very happy with our purchasing experience and love our new BMW.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 12/21/2023
Thank you Elvis Castaneda for your help it was a smooth and relatively quick process . Highly recommend Laurel BMW of Westmont for an awesome car buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent experience
byon 12/20/2023
The customer service was fantastic. Brendan could not have been more responsive, helpful, and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Laurel BMW is great!
byon 12/15/2023
Went in for recall work and other repairs. Scott was very helpful and friendly. Loved getting the video clip about the work to be performed! Work was done well and I continue to love my BMW X5! Thank you Laurel!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service review
byon 12/08/2023
Alexis was so helpful and great to work iwth!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 12/07/2023
A quick and easy service experience. The service advisers are highly knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine oil change
byon 11/30/2023
Not the greatest experience! Just get the feeling Taney are trying to get your money however possible. While sitting with service person another customer came up to ask about a charge of $269.00, he got the explanation that the service team had asked him if he wanted something checked so he said yes thinking it was just part of the service. Nope it was just to have it checked!!! Then the service person asked if we wanted to have something checked and when my wife asked what it would cost she said $269.00 just to hook up the thingy that you can get a done at most auto parts store! On top of that the service people asked if we want a car wash and we said yes, when we received the car back the car wasn’t cleaned, When we asked why another person said they don’t wash cars when it’s below 36 degrees. Hmm last I checked it doesn’t freeze until 32. Anyway service didn’t make it a pleasant experience!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service Dept.
byon 11/29/2023
Blake Farmer is always helpful and informative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments