Customer Reviews of Rizza Buick GMC
Always a Great Experience
byon 01/07/2024
John, Jim and the rest of the people in the service department are top notch. Their years of experience show through their kindness, understanding and recommendations. I won’t take our GM vehicles to any other dealership for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a Great Experience
byon 01/07/2024
John, Jim and the rest of the people in the service department are top notch. Their years of experience show through their kindness, understanding and recommendations. I won’t take our GM vehicles to any other dealership for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor customer service
byon 07/21/2023
Not knowledgeable
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Rizza
byon 08/16/2022
Oil change and tire rotation
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pastor Lee
byon 04/22/2022
It was a good experience John is the person that most of the time take care of me he iscalways great Pastor Jessie W. Lee
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
good work done here..
byon 04/11/2022
nice place to do have car repaired..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
mary lou glass
byon 04/05/2022
i love how take of customers. love how they coffee . their just great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jolynn Huels
byon 06/23/2021
John Howard in service fit me in to the schedule and I got there early, second one in line. John is an excellent Service Man.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rizza Buick service visit
byon 01/19/2021
Check in staff very helpful and courteous. Car was completed promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repairs
byon 08/03/2018
I was pleased with the work that was done. However, there were some clips missing from under my front bumper. I had an accident several months before the repair and the clips were not replaced or had either come a loose. Rizza wanted to charge me a $100 dollars to replace them. However, the auto body shop informed me that the clips only cost $5 dollars each to replace and I only needed two clips. Needless to say I took it back to the auto body shop and had them replaced at no charge. I felt that was a little petty of Rizza to try and make a profit of $95 dollars. Although, it was the right thing for the auto body to replace the clips it wouldn’t have cost Rizza that much to replace them at what they cost or at no charge at all, considering I had just spent close to $600 dollars with them. Luckily I haven’t needed a lot of repairs on my car but they are a little pricey.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 05/19/2018
No sticker on upper left corner of windshield to let me know when next oil change is due
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Five Star Customer Service
byon 12/04/2017
I worked directly with the internet department before stopping in. Vehicle was pulled up front and ready for test drive. After making a deal finance ONLY TOOK 1 hour. I was shocked! What a great crew of people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ask for Larry Papp
byon 03/11/2017
My wife and I have been shopping for weeks for the perfect used car for our family. Until we met Larry and the Buick LaCrosse of our dreams. It turned into a super great deal I couldn't pass up. I love my Buick and the fine gentlemen at Rizza. Thanks again Larry!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phone Solicitation Abuse after lease was over
byon 12/13/2016
Rizza Buick, Tinley Park, Il called excessively as my lease was coming up they started at 9 mos left in my lease. To make matters worse after turning in my leased Verano I received no less than 6 calls to turn in the car I already turned in. I asked them not to call me on all of these calls,. After the 4th call I called the sales manager and he confirmed I would not be called. 2 Hours later I received a call from another sales person to turn in my car. It gets worse, I filed a complaint with Buick Corporate Office, and received an e-mail verification from the dealership General Manger that I would not be called and within a week of this confirmation I got another call about turning in my leased vehicle that I already turned in..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Typical Run Around
byon 04/22/2013
The floor salesman was great. However when it came time to talk numbers the manager blew it for him. We were insulted by the offer. As if we can't do math. They were basically offering me nothing for my trade in (which has plenty of value according to blue book, Carmax offered more even) and full window price of vehicle we were looking at. They tell you, "we will offer you this much for your car" but roll everything on top of new vehicle cost which translates to still paying off my car on top of the new one = negative value for my car. Do the math before and while there, also keep your keys. They like to play the hide your keys game to keep talking to you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Disorganized
byon 02/02/2013
Rizza was the only one of the 5 dealers I emailed that did not get back to me. When I called them they gave me a price $700 higher than my lowest offer. When I told them my lowest they immediately agreed to match it. When they got back to me their math was off (in their favor of course) by $200. Definitely didn't feel like a valued potential customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
The team at Rizza Buick GMC would like to welcome you to our dealership in Tinley Park, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
1 Comments