Elgin Toyota
Customer Reviews of Elgin Toyota
5 stars
byon 05/07/2024
Moby is really nice, friendly and very professional
5 stars
byon 05/07/2024
Moby is really nice, friendly and very professional
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil change
byon 05/05/2024
Service rep explained exactly what was done and suggested a future need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cross hybrid
byon 04/28/2024
We had come here 2 x's prior to purchase a car and walked out. They say third time is a charm and it was. We worked with Alesia, marlin, his wonderful wife and Bob the gm. They made a great team and it was the easiest purchase of a quality vehicle at a great price. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2024 Tacoma TRD Off-road Purchase
byon 04/28/2024
Best pricing in all of Chicago suburbs for Tacomas. Sergio Olivares did an excellent job getting the paperwork done and keeping me updated on arrival of my vehicle. Kal Omran was extremely efficient, thorough, and professional in completing the final documents, registration, and plates.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Umair is great but little else is worthwhile
byon 04/26/2024
First I'd like to thank Edmunds for pointing me here straight from Elgin's survey form lol, really convenient way to let other people know about the shadiness of Elgin Toyota. Buying a car is painful, but Elgin was just extra painful. They and their sales rep did not disclose two very big problems with the car that became evident after driving it off the lot, and entire bucket seat is jammed and the tension cable is snapped, and the automatic sliding power door went out on passenger side. All of this of course after buying a Platinum certification that doesn't cover any of this. For $32,000 we got a car that has no floor matts (Toyota upcharge $170), no second key fob ($400 upcharge), no front plate mount becuase our sales rep told us he "couldnt put the plates on the front" so I just did it myself back home ($50 for plate kit), and an entire second row seat that is inoperable and broken sliding power door. Had I known any of these things prior (or on the listing which didn't mention any of it) I would've walked out or never bothered to go to Elgin in the first place. This review is two stars because their sales manager Umair is a God send and actually helped immensely in getting past three "internet sales reps" on the phone that delayed me all day. He helped us get a wire transfer to secure the car from out of state and gave great numbers to help us figure out our budget ahead of time. Of course when we came in none of the Elgin sales reps knew anything about the quote Umair had made so our rep bumbled around for another hour wasting time. Umair gives this dealership an extra star entirely on his own. So I wouldn't recommend Elgin to anyone, although you may be able to get a good deal if you just do your homework and catch their tactics on the spot. Be wary.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchased a New Tacoma
byon 04/22/2024
Dealt with us in a straight forward manner while being honest and fair. Other dealers such as Continental Toyota employ a bait and switch approach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Elgin Toyota
byon 04/21/2024
Our sales associate Khalid greeted us professionally and assisted us in the driving test experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great job by Service Department
byon 04/21/2024
The staff was friendly and quick to get me checked in. Also the service was done in a reasonable time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome car buying experience.
byon 04/18/2024
My salesman Sergio Mendez was very pleasurable to work with. Very professional & helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy
byon 04/15/2024
The Costco program made it easy. Moe lead me through the process adeptly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My Experience at Elgin Toyota was very positive.
byon 04/12/2024
The knowledge and friendliness of my salesman Burim was very much appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car Service
byon 04/11/2024
Friendly staff, Bryan and Matt are my favorite. Very consistent in person as well over the phone. Very happy with the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic dealership! Ask for online help… Roxie
byon 04/11/2024
We found the exact 2024 Toyota Tacoma online and contacted sales department… Roxie responded nearly immediately and helped us through the whole process… We could not be happier… PS: we live 75 miles north of NYC . The extra inconvenience of flying into Chicago international, purchasing the car from Elgin and driving back was SOOOOO… Worth it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service!
byon 04/10/2024
I made my appointment online and was able to get in the next day. My service advisor, Darryl, was helpful and informative. Highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick turn around!
byon 04/05/2024
Prompt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Accommodating and Professional Experience
byon 03/28/2024
Friendly staff, nice showroom and waiting area. Salesperson was not overly pushy and process was professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Outstanding Service
byon 03/26/2024
Friendly & professional staff who treated you with respect. We've always been satisfied with the service we have received there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic experience.
byon 03/21/2024
Fantastic Experience. The whole process was easy and comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Satisfied customer
byon 03/14/2024
I had to bring my car in 3 times to get the window fixed. It was an inconvenience but everyone was professional and courteous. In the end they managed to fix my window
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 03/11/2024
"This Elgin Toyota, managed by Sam Kim, provides the best sales and customer support services. He is the number one manager. I greatly appreciate his service and effort. I highly recommend Elgin Toyota to everyone."
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We’ll be back.
byon 03/06/2024
Everyone was great to work with and we feel we got a fair deal on our new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments