Auffenberg Pre-Owned
Customer Reviews of Auffenberg Pre-Owned
Excellent salesman
byon 03/20/2019
Salesman was very pleasant, and knowledgeable we were very comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic job
byon 03/06/2019
The teamwork dynamic, knowledge, and thoroughness. I hate car shopping, but they made it easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
purchased Nissan Murano
byon 02/28/2019
Sales person was ready for our appt. We had to wait extended time for loan officer at the dealership. Sales rep. waited with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
MyEmail to Mazda
byon 03/30/2016
Hello, I wanted to convey my very negative experience with purchasing and returning a Certified Pre-Owned 2013 Mazda CX-5 at Auffenberg in O'Fallon, Il. My wife and I purchased the vehicle yesterday, and we loved the vehicle. However, we got in it last night and, it didn't start. We figured it out that one of the key fobs was bad. Then, this morning I started the vehicle and the heat didn't work at all during the 45 minute drive. During this same time, the check engine light came on and the tpms light came on. I took the vehicle back to the dealer after work, and they showed the paperwork detailing inspection. I will say they did offer to fix everything. However, I don't have the time to keep dealing with it. Furthermore, and I told them when I took the vehicle back that I question the competency of their service department. In a 152 point inspection, these failures should have been caught and addressed. They charged me $447 to take the vehicle back, which I thought was ridiculous considering it was defective and not properly inspected. I spoke to the GM and he told me to pick something else or pay it and leave. I am a prison guard. So, it's not exactly easy for me to find time to car shop. I did extensive research to find this CX-5, and I am not about to pick something on a whim from a lot that is already suspect. However, I paid it because the main reason I bought the vehicle was the Mazda verified inspection, which to me seems like was shoddy at best, and i dont trust anything on their lot at this point. I write all of this to say, I love mazdas. My first two cars were mazdas, and I always had confidence in the Mazda name until today. I hope Mazda understands what their name brand means to some of us loyal to the brand, and how wreckless these dealers are putting Mazda's name on the inspection. Thanks for taking the time to read this. I cannot believe dealerships are this short-sighted in today's social media age. They lost much more than $447 from my future business and that of our families friends, co-workers, etc. I hope this is more of a reflection of Auffenberg and not of Mazda
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No