Lighthouse Buick GMC

by MyCars1967 on 08/24/2014

We would like to thank you guys for all your attention and your courtesy. We live in Galesburg and we looked every where, but no one beat your prices and customer service. If we ever need another car, you guys will be the first we go to. A special thanks to Dane Z. Mr & Mrs Ponce.

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by Phil10nis on 04/28/2014

This is a great dealership that will do whatever they need to do in order to best service and accomodate their customers. I bought my first car here and will likely buy future cars here as well despite living in a different state.

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by NDI14 on 03/27/2014

We had the best car buying experience at Lighthouse! Ask for Brian M. ... He's the best!

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by Sarah_Clark on 03/17/2014

This dealership did not honor commitments. Sales and sales management need to come up with a policy so that cars aren't sold out from under customers! This has happened twice to me now. In March 2014, I called ahead to schedule a test drive and the sales rep didn't have the time of day due to working multiple people at the same time. I sat in the waiting area repeatedly waiting for sales rep responses. After verbal and written proof of interest in the car, the sales force needed to check with general management to "okay" getting the car checked out by my mechanic next business day. After more waiting, I wrote down my name and number so the rep could call me back since they were busy attending to other customers simultaneously. I was called after sales hours by sales rep only to be told someone put cash down to hold the same car after my appointment and discussions. I was not consulted or notified that I could put cash down to hold the car. I was not notified until after hours that the car was now sold to someone else after my verbal and written proof of interest. I am extremely disappointed in sales management and general management for letting this happen. This is not acceptable. Customers should come first before accepting the first dollar bill thrown your way. Where is your customer loyalty? This is coming from someone that thought Lighthouse’s service department was top notch...you clearly have some work to do in the Sales Department! Didn't purchase a vehicle since car was sold out from under me...

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