Zeigler Cadillac of Lincolnwood
Customer Reviews of Zeigler Cadillac of Lincolnwood
The best delivers the best!
byon 09/02/2023
Every member of my sales team did their job, did it well, and communicated warmth, energy and competence. I went to a dealership reluctantly, as I'm sure most folks relate to, but I was very pleasantly surprised at how well it went and how each person really did a great job with their piece of the process. I can't say it was 'quick'....but it was thoughtful, responsive and they got me in the vehicle I wanted at a price I can live with. Great job everyone! thank you for putting me in my great 2019 Buick Enclave. You got it done!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Waste of time, shady dealership.
byon 02/16/2024
They have a history of backing out of deals if you don't take their extended warranty and addons (wish I had read other peoples reviews before I wasted my time). They don't return phone calls when promised -- just an overall bad place to buy a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Rude
byon 09/04/2023
Take your business elsewhere. Shady business.
The best delivers the best!
byon 09/02/2023
Every member of my sales team did their job, did it well, and communicated warmth, energy and competence. I went to a dealership reluctantly, as I'm sure most folks relate to, but I was very pleasantly surprised at how well it went and how each person really did a great job with their piece of the process. I can't say it was 'quick'....but it was thoughtful, responsive and they got me in the vehicle I wanted at a price I can live with. Great job everyone! thank you for putting me in my great 2019 Buick Enclave. You got it done!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I'm happy. It's the car I wanted. My sales rep. Logan was great!
byon 12/17/2022
Sales rep. Logan matched me to the perfect vehicle. Thanks for the effort
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I got my car!
byon 10/26/2022
They will work with you I had a great time! G80
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Logan is amazing!!
byon 10/07/2022
Logan has gone above and beyond for us! He’s made this such a simple process and even picking us up at the airport and gettin us Starbucks! No dislikes!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 10/07/2022
Logan picked us up at the airport, Bought us coffee and made the experience very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great customer service!
byon 09/30/2022
I love a place with friendly staff that is ready to answer my questions. Zumreta was so helpful over the phone I had a lot of questions and she was quick to work around my busy schedule. She also scheduled me to an awesome sales rep who gave me all the info I needed to make my decision about my big car purchase. Alot of dealerships will act like they are doing you a favor to buy their car. Not this place! They respect your time, friendly and know their stuff!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Deal Hunter
byon 09/03/2022
I had all but given up on the Cadillac brand, I bought my new SRX 6 years ago and have only 33,000 miles on it but so far the brake assembly had to be replaced, some valves had to be replaced, and this really upsets me, the timing chain had to be replaced that’s supposed to last about 75,000 miles. But Robert from the Service Dept. cane thru each time and was extremely helpful with each situation. I am in the market for a new suv and thinking not to consider the Cadillac XT5 and instead look at the Lexus 350, but Robert is in the way and not sure if any other dealerships are lucky enough to have a Service Technician like him. Sometimes it’s not the brand but the service behind the brand that’s important.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Illegal practices. Unethical management.
byon 04/13/2021
Illegal practices with illegal mandatory warranties and fees increasing the price by $4499 (before standard fees and taxes are even added). The salesman NICHOLAS MAGNUSSON, said he was going to have to "speak with his manager" to find out the final price for the vehicle. Upon returning, NICHOLAS MAGNUSSON said I MUST purchase an extended warranty for $2499 and a reconditioning fee of $2000, along with other fees and taxes even for a cash transaction. He claimed the reconditioning fee was for the conditioning necessary after they purchased the car from auction. BS. The warranty and reconditioning fees are the ones that I explicitly argued against, as they seemed contrived and unnecessary. I made it aware it was a deal-breaker for the warranty and reconditioning fee be mandatory. I immediately went home to find out if it was even legal. I discovered it was not. I am reporting it so that this dealer is held accountable. I have also filed the issue with the Illinois Attorney General to ensure further accountability. Online reviews are also imminent.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Cadillac Lease Experience
byon 07/24/2020
Ray Jando was a pleasure. He got me the lease i wanted and made it quick and easy. I was very satisfied. He knows his vehicles and is also conscience of the time. See him if you need a vehicle. You wont regret it. Thanks Ray
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing!!!
byon 01/16/2020
Had a fantastic experience buying my vehicle from Zeigler. RENE MARTE is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Rene and Zeigler if you're in the market for a new or slightly used vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Wash
byon 12/18/2018
Once again, I am very disappointed with Zeigler Buick Service. This is not the first time I have had difficulty dealing with this place. I stopped in for a car wash and after 45 min of waiting, I went to see what the problem was. Apparently, no one told the service guys why my car was there. No one had cleaned it. I had told the "sales"guy when I got out of the car, and was told to tell the woman at the desk. I did tell her. Such a poorly run business, no one cares. Only good person working there is Luis, who went out of his way to clean the car. Too bad he is not the manager, maybe it would solve your problems!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Met and exceeded expectations
byon 09/18/2018
This is my first time coming to Zeigler for service. It was time for an oil change and tire rotation on my 2009 Enclave. I keep my car in very good condition and is mostly dealer serviced. After the service I drove the car home, but heard a hum, a sound that I've never had in this car. I called the service department and returned. The service advisor told me that she knew that one of the tires had some extra wear and that was probably the cause of the noise. I asked to have the rotation reversed and that I would be willing to pay for this extra service. Within about twenty minutes my car was ready and I drove home, again. With the tires in the original positions there is very little noise now that I know how to listen. I was not charged for this extra service. I am very pleased that Zeigler made this extra effort to please me. I am very satisfied and will return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beware: They Won't Leave You Alone
byon 08/02/2018
I purchased the car from the previous dealership owner. Since taking over, Zeigler has not stopped emailing and/or calling me after asking them to repeatedly stop. Honestly, I won't buy from them again because of this. No, I don't need service. No, I don't want to trade my one year old vehicle. Yes, I'd like to be left alone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments