Zeigler Buick GMC of Lincolnwood
Customer Reviews of Zeigler Buick GMC of Lincolnwood
Alex rocks!
byon 12/06/2022
We told Alex w what we wanted in a car and he found one with all the bells and whistles.
Sleazy [non-permissible content removed]
byon 03/06/2023
Like most other reviews, these people are [non-permissible content removed] who would rather waste a customer's time than sell a car. After chasing answers for 4 days, I finally reached the general manager and asked for wire transfer instructions to purchase a car that they've had for 4 months. Low and Behold, "someone" just happened to put a deposit on the car but if I was willing to pay more than them the car can still be mine. I wasn't born yesterday. 2 weeks later and surprise surprise, the van is still for sale. Places like this disgust me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Alex rocks!
byon 12/06/2022
We told Alex w what we wanted in a car and he found one with all the bells and whistles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing service .. both 2 cars with the help of Vince Perez, thank you!!!
byon 11/09/2022
Amazing service... Vince Perez went above and beyond to help us get a good deal... Top notch service ... A+ service at Ziegler. This is our 3rd car with this dealership ... Thank you. 5 starts... Highly recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
[non-permissible content removed]! Stay Away!! Will Rip You Off!
byon 09/02/2022
We went to Zeigler Automotive / Zeigler Buick GMC at 6900 N McCormick Blvd Lincolnwood, IL 60712 www.ZeiglerGMCBuick.com on 8-20-22 to purchase a vehicle. We spoke to the internet salesperson (Dominique Deleon) through email (signed by Ahvai Taylor) and on the phone. We confirmed availability and the price. The price was also listed on the internet. We then scheduled an appointment to come in, look at the vehicle, test drive it and discuss the terms. The salesperson we dealt with was Ray Jando. We liked the vehicle, a used 2019 Buick Envision., so we wanted to proceed and purchase it. Filled out a credit application and it came back as approved but for a ridiculously high payment amount. I asked to see a breakdown as the payment amount did not make any sense. The salesman (Ray Jando) brought back a breakdown and there was an additional $9k in “mandatory fees” added in. They were listed as “reconditioning” and “CPO”. The vehicle definitely wasn’t reconditioned as the interior was filthy and needed a detailing. Any dealership I’ve purchased from the the past always had the cars detailed and clean before delivery. The reconditioning listed on the breakdown was $4k. The vehicle was also not CPO. It mentioned it nowhere in the advertisement anywhere and the salesperson said that we could get it CPO if we wanted to for about $3k, but it wasn’t worth it because you can get an extended warranty with better coverage for less. The CPO cost listed on the breakdown was $5k. We told them that we were declining these extras and would purchase the vehicle as the listed and advertised price. We were then told that we couldn’t and were required to get the $9k in “add-ons”. The salesperson (Ray Jando) admitted that he knew the extra fees were BS, but there was nothing he could do about it. I then took the breakdown and wanted to take a picture of it and the salesperson (Ray Jando) ripped it out of my hands and folded it up and told me that I couldn’t do that. He then had the sales manager come out to talk to us. He was very rude and pompous. He told us that he had another offer on the vehicle, but we could place a bid on it and if the bid beat the other offer, we could have it. I told him I’d be willing to pay the listed price. He said it was impossible and that we had no choice but to pay the $9k in fees. He said he already started the CPO process and he couldn’t stop it, which was just more BS. We were getting up to walk out and he stopped us and said “let me see if I can do anything”. We waited a few minutes and he came back offering approximately $1500 off of the $9k “extra fee”. We said no thank you and just left. We wasted several hours on Saturday for no reason at all. It was an hour drive each way plus the 2 hours we wasted in the dealership. While we were sitting there getting screwed around, I text the internet manager (Dominique Deleon) that we had been talking to and setting the appointment with asking what is going on with all of this nonsense and she never replied at all. She replied several times up to the minute we got to the dealership no problem. I’ve never been so disgusted and disappointed with a car dealership in my life. To add insult to injury, about an hour after we left, TrueCar emailed me letting me know that the price of the car was just reduced by $367. Why in the world would that happen if they had other offers and deposits on the vehicle?? Just proved that the staff was just lying to us the entire time. I would never give that dealership or any of their other dealerships my money or recommendation at all. I’d highly recommended everyone stay away from them unless you want to get ripped off!! Just received another email today, 9-2-22 from TrueCar saying the car is still available and the price dropped another $321. The link to the dealer website confirms the vehicle is still available at the new and reduced price and mentions nothing about the CPO process being performed and any extra 5k fee for being CPO or a $4k Reconditioning fee. I contacted Buick and confirmed the car is not CPO and there is no “pending processing” like we were told. What a terrible unethical dealership!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Ray is the best
byon 08/04/2022
Such a great experience with Ray jando. My daughter is so happy with her Acadia. I've never Had such a better experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil change service
byon 07/26/2022
The employees are friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Logan is Awesome!
byon 07/07/2022
Logan helped me with a very complex need & situation. He advocated for me and my wants & needs, and he had the Manager come to meet & talk with me further. He was very thorough and detailed which I greatly appreciated. Most importantly, I feel like he listened thoroughly to me and I was heard! Thanks Logan & Zeigler!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very professional and friendly!
byon 07/07/2022
Great dealership with excellent customer service. Highly recommend Wayne Taylor!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Cool place
byon 06/17/2022
Alex Antunez is the goat easiest car purchase I ever made
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Strutting
byon 05/22/2022
Quick efficient service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great team
byon 05/07/2022
It was a great experience with Mac and we are happy with our brand new GMC Yukon!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Department is Great
byon 02/02/2022
The entire Service Department have wonderful Service Reps. Rene is my primary contact, he has helped me with many issues, calls back and is very caring of the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very helpful!
byon 01/27/2022
Carlos and Logan made the process seem less, from purchasing to getting to understand my new truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
SOLD A USED LEMON WASNT SERVICED NO HEAT
byon 01/10/2022
On July 30 2021 sold a used car 2015 Buick Encore for over 18k that needed servicing. Told it met it’s inspection points but really didn’t! No heat and oil was 64 percent. And the main part? ENGINE LIGHT CAME ON after 4 months The decelerates on the highway! Frightening! Turned out the car needed a turbo charger replacement! Now the dealership want to charge me over $1k to have it fixed! I HAVE WARRANTY BUT I REFUSE TO PAY FOR REPAIRS THAT SHOULD HAVE BEEN IN WORKING ORDER! It was pretty smooth but felt rushed out at the end. I didn’t get final items needed but interaction with sales clerk was good. Now i know why sale was rushed! I WAS SOLD A CAR THAT WASNT SERVICED!! Drove the car on the highway for the first time Christmas Eve and the engine light came on! Car started bucking and would not accelerate on highway. It was scary!! Went to auto zone for diagnosis and a blue tooth device from previous owner was still on diagnosis connector!! Why didn’t dealership check overall condition! turbo charger system needed replacement and the heat system was clogged! The lies to sell and then off high car warranty to end up coming back to pay for repairs using their warranty is a rip off!! Beware when buying used cars from this dealership or any dealership!! They are taking advantage of customers! PREVIOUS OWNERS BLUETOOTH DEVICE STILL IN CAR! WTH!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Buying gmc acadia 2022
byon 10/12/2021
The sale representative name fadi assist me nicely i recomend him all my concern he helps me a lot thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ask for Nick
byon 09/20/2021
Walked into Zeigler to test drive an Armada & a Lexus. But Nick suggested the Buick Enclave & I was so instantly in love, we didn’t bother driving anything else! He listened to what we wanted & found a way to make it happen within my budget! He wanted a happy customer & he got one!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Maxwell
byon 07/03/2021
Maxwell was great! Super helpful and worked with us to get us into the car we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Eileen
byon 06/18/2021
Everyone I dealt with was very friendly and did their best to make it a smooth transaction that didn’t take all day. Felt very comfortable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mackenzie is the GOAT
byon 06/12/2021
Had a wonderful experience with Mackenzie who was trustworthy and just an absolute treat. He helped me purchase a used vehicle and the process was relatively easy. Thank you!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Carlos is awesome...
byon 06/02/2021
Great service, enjoyable car buying experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick and easy
byon 04/24/2021
If you are in a market for a new car I recommend Ziegler and ask to speaker to John Navarro. This man got me in and out with great deals and tremendous service couldn’t ask for more. Thank you John again it was a pleasure!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments