Customer Reviews of AutoNation Toyota Libertyville
Top-notch Service: A Seamless Car Buying Experience at AutoNation
byon 05/08/2024
From start to finish, Dimitri provided exceptional service, answering all our questions and showing us every detail of the cars we were interested in. He was transparent and helped us find the best option. Eric went above and beyond to finalize our purchase seamlessly. Overall, it was a fantastic experience at automation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top-notch Service: A Seamless Car Buying Experience at AutoNation
byon 05/08/2024
From start to finish, Dimitri provided exceptional service, answering all our questions and showing us every detail of the cars we were interested in. He was transparent and helped us find the best option. Eric went above and beyond to finalize our purchase seamlessly. Overall, it was a fantastic experience at automation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought GR86 from Toyota Libertyville
byon 04/19/2024
James was great and extremely helpful to help me find the right car and keep me updated on progress.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
None
byon 04/17/2024
Overall went smooth. Still some bad left over old days sales practices but over all pretty good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Associate
byon 04/16/2024
Timothy Davidsonsid a phenomenal job selling me a Toyota RAV4. While most other representatives try to quickly move you on to the next stage, Timothy kept a steady pace with you and takes the time to explain questions and car features. It never felt like someone trying to trying to make a fast dollar off of you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Experience ever - again!
byon 04/16/2024
Libertyville Toyota has been my go to spot whenever I am seriously looking to update a vehicle. From the moment you walk into this dealership to the moment you walk out, you feel like a valued customer. I had purchased my 2015 Rav4 from them, and looking to update my car, I wanted to see how the 2024 Rav4 compared. All comparisons exceeded my expectations! The packages offered, design, quality, and the features included, were quite impressive. The experience was enhanced even more by the excellent buying process. Mike Almadadheh, was endlessly patient, and helpful. He knew that I had a specific number that I didn't want to exceed in monthly payments, and he and the manager worked with me so that I could get the car I loved, for a price within my budget. I never felt pressured at any point during the process. While I waited, I was treated to a spa-like experience; Mike got me something to drink, in pleasant and comfortable surroundings. He consulted with the manager, giving me a generous trade in for my 2015 Rav. Even when seeing to the car was prepared for a test drive, all the way to the end, he continued to inquire if I had more questions, or if he could do anything to make me more comfortable. And speaking of comfort, the facility is very comfortable, and all the staff are friendly. He went above and beyond in familiarizing me with the features of the car, but also just chatted with me, so I actually felt cared for as a person. He's contacted me multiple times, as has the manager, to see how things are going, and asking if there is any way that they can be of further assistance. I have found this to be typical of a Libertyville Toyota experience. Every time I have walked out of there with a new car, I say "best experience ever", and now I say, "Best experience ever - again!!" Thanks Libertyville Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tim and sean
byon 04/05/2024
Bought a new vehicle. Tim Davidson was the salesman Sean was the financial manager. Both of them did an excellent job, making sure that everything was understood. Sean took time with me to explain what he put into the deal how it worked and a choice of I wanted the financing done. Tim spent a lot of time with me, showing me all the things on the vehicle and then I even went back the next day and he spent some more time with me showing things that we weren’t able to go over the night before.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 03/30/2024
We are very satisfied with the service revived. Eric , Amat and Sean. Thank you very much for respect and service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/30/2024
Good experience overall. Simeon was helpful, polite and patient. Sean in finance was also helpful. Explained the process well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mediocre buying experience
byon 03/30/2024
Overall satisfied with the purchase. However i would have appreciated the salesman understand customer needs and given the best suggestion. It was we who asked lot of questions to confirm if this vehicle is fit for our family needs. Often we had to ask about different aspects of the vehicle by comparing others. Would have been a better experience if the sales man would be been proactive to explain the difference and comparison and technical aspects of the product. He was in more hurry to get the deal done. Not a five star dealer as shown in the ads
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/29/2024
Easy, friendly, and knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rick Samborski - there is such a thing as a great car salesman!
byon 03/25/2024
I can’t stand buying cars. It might be my least favorite thing ever. So, when it came time to find a used car for my daughter, I was less than excited about the process. Rick was honest, communicative, helpful, and went above and beyond to get us into the right vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful customer service
byon 03/22/2024
Great working with Tim Davidson- very helpful and informative!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
There’s Life in the Old Gal Yet
byon 03/20/2024
I purchased my Camry, new, from this dealer in 2007. For most all of those years, they have performed the required maintenance on the vehicle. My last service was to replace the front struts, springs and ball joints. I will say the car drives so much better than before. My only complaint is there was a sour smell in the car when I picked it up. I am in the process of trying to air the interior out. Other than that, repair work seems to have been handled well. Robert was a very good service representative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy experience
byon 03/14/2024
Great experience. Eric was super knowledgeable and easy to talk to. Facility is very nice and they made the process easy, and I was able to drive my new car home that day!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Servicing my Vehicle
byon 03/13/2024
Auto Nation Libertyville is where I choose to service my vehicle. I really appreciate Omar's excellence in customer service, his knowledge, patience and willingness to help is very appreciated! My last 2 appointments at Auto Nation Libertyville were with Omar and I was very pleased and will definitely keep going back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Sienna Platinum
byon 03/03/2024
Overall our experience with AutoNation Toyota in Libertyville, Illinois was a good experience. Our sales person Lucas Atkins was friendly and easy to work with through the car search and final purchase experience. We were disappointed that we were only supplied one key FOB! Lukas said he would check on the second key but when we checked back the next week he had not. However, he did get back to us in one day after we called him about it. We also asked him to check on why the car got a new catalytic converter with only 5500 miles on it. He didn't get back to us with an answer on that either. We've had the car for about two weeks and love it! We're having fun learning about all the features this car has that our other car didn't have.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
New car
byon 02/27/2024
Over had a great experience at this Toyota! Lucas helped me find my first car. He was very honest and very helpful when it came to helping me figure out the details about all the cars and helping me find a great deal that fit my budget. Over a great place to invest in a vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience but some some lack of knowledge by sales staff
byon 02/27/2024
Our new Fav 4 came without a garage door opener which was a surprise to us. It also came with a cargo net, but no way to hook the upper end and service people had no idea how to fasten upper hooks or even where to get the hooks so it is useless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Tacoma Off-Road
byon 02/25/2024
I placed a down payment in late September 2023 on a Tacoma 2023 Off-Road. I was told in late November 2023 that the vehicle was in the railyard waiting for transport. I was not told at the time that the vehicle did not include all the factory ordered options installed. The vehicle arrived at the dealership in February 2024. I was extremely disappointed to find out that vehicle did not come complete with all the factory ordered options installed. I had a Toyota VSPP (Vehicle Special Purchase Program) for employees and family members. After a nearly five hours wait at the dealership trying to use my employee VSPP. To my disappointment I was told that they did not know how to process this discount. I was about to walk out before finally reach a purchase price, This turned out to be very dissatisfying and stressful experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Good Deal and Good Experience
byon 02/16/2024
We did our research into the Camry we wanted. We called around and found one at Libertyville Toyota. We made an appointment and spoke with Lukas. Lukas was our salesman and we thought he was great. No pressure, let us decide how we wanted to proceed. The online price was already lower than advertised and we were still able to get the price lower. We walked out of the dealership feeling pretty good with the deal. It was certainly less than anything we have seen online before or since the purchase. The only thing that was not to our liking was that it took a loooong time for the paperwork and financing. A more timely paperwork process would be better.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salim was great!
byon 02/15/2024
Service was great! Salim helped answer all of my questions and made the process quick and easy. Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments