Highland Park Ford Lincoln

by M.Bhatti on 04/19/2024

Fast, Courteous, Hassel Free and most friendly. The best.

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by Shederick on 01/26/2024

Great experience and very professional

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by Wabimadoui on 10/30/2023

Best dealer ever first time I left a car dealer very happy and satisfied, the only dealer in the world where you buy your car with a trade in for just 15 minutes that what it took for entire Process . Thank you Mr. Matt Price

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by P. Twilling on 09/14/2023

Owner's son and salesman had excellent knowledge of the vehicle, especially the new onboard sync features and was (is) able to explain and demonstrate these features to his customers (us!). Financial transaction department was easy and followed through on the commitments to trade in previous model with a fair price.Overall experience was outstanding. We would never consider a car purchase at any other dealer or showroom.

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by Fooled Me Once on 07/18/2020

The "repair" done to "resolve" the issue was to bypass the initial problem for another one. I had to take the vehicle back to HP Ford for a 3rd time and the mechanic reconnected the supposed faulty disconnected part. Fixing something by breaking something else is simply not a repair. The owner of HP Ford was angry with ME because I didn't give him a 4th opportunity to fix something he tried to fix on 3 previous occasions. Who would? I finally took the vehicle to another Ford dealer because the initial problem reappeared after the disconnected part was reconnected. Bredemann Ford diagnosed the issue in 5 minutes and repaired it in 20 minutes. The 12V battery was the fault and as soon as the service writer looked at the dashboard and listened to my description of the symptoms, he knew the problem. "Its a common issue with a bad 12V battery that certain electrical items in the car stop working", he said and a quick check of the battery condition confirmed everything. The entire cost with parts (a battery) was the same as the diagnostic charge at HP Ford. I asked the owner for a refund because they never repaired or diagnosed the car correctly. He stubbornly refused to refund the fraudulent charges and likewise refused to talk to the Customer Care or Service Writer to discover the real problem. Had I let HP ford fix the car on the initial $575 estimate for a $125 unneeded trunk latch, I still would have had to replace the 12V battery. So the entire repair at HP Ford would have been about $900.00 - $1000.00 if i was lucky. As I said before, there are some good people there, but all answer to the owner. So if you have an issue, you are not going to get it resolved in the corner office. Save yourself time,money and aggravation; shop elsewhere.

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by Fooled Me Once on 06/20/2020

This dealership is untrustworthy, unethical and does deserve your business. I went in for a simple repair, they were 4X the cost of other reliable vendors. The issue resolved itself before I authorized a repair. And even though it didn't need repair, HP Ford still attempted to sell me the overpriced repair anyway. All I requested was a written estimate and my keys and they would not release my car without insisting I pay a bill for "diagnosis" that was more than the estimates for the complete repair elsewhere. The diagnosis was unneeded and 4 times longer than the book time for the repair. I come from the Automotive market and I know and understand the business. This dealership does NOT deserve yours, ever. They attempted to explain their action by saying their work would have been better than other vendors. Not likely

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by crester on 04/09/2018

As with most car buyers, we came to the lot ready to fight and argue over prices, pushiness, etc. We were so completely and pleasantly surprised that not one bit of the "preparation for battle" was necessary! Gary (Skip) was professional, kind, and personable. We directed the conversation and the needs we had in a vehicle, not Gary. It was great. We will definitely head back to Highland Park Ford when the time arrives. We have and will continue to recommend the dealership and praise the amazing service and experience that we had with Gary and the dealership.

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by Maverick829 on 03/21/2018

Gus our salesman was very atune to my needs and did a great job going a vehicle that suits my needs and my pocketbook. Once I purchased the car Gus made sure it was in top to shape.

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by Realtor11 on 03/11/2018

The sales personnel and finance consultant were professional and polite throughout the entire process. No pressure atmosphere.

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by Heidi_S on 01/09/2018

I most appreciate the fast and efficient process at each step along with the right amount of communication. No high pressure sales tactics and no "I have to check with my manager". Just an overall pleasant experience.

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by mwphom773 on 12/23/2017

Everyone was wonderful to work with and, after traveling to a few dealerships, I'm so happy I bought a car at this location. Chip really impressed us with his knowledge of the vehicle and was incredibly helpful throughout the buying process. We also met with Martin who was professional, straightforward, and honest. I'd **highly recommend** this dealership to friends and family!

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by Albs1949 on 11/10/2017

Dealers ship with a friendly low-pressure attitude. Sales staff are knowledgeable and great at putting together the right car and deal. I have been a customer for the past 20 years and have bought many cars Lincoln and for myself and family and have never had an issue with sales or service

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by bigblockhog on 08/21/2017

Great experience, friendly service and very a accommodating staff. The pleasure was all mine. It is a very satisfying feeling to walk away with confidence after making a big ticket purchase. Thank you!

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by windydkb on 06/29/2017

Everyone was very friendly and knowledgable. Service was timely (at projected completion time). Waiting area was clean; nice to have coffee and water available..

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by Byrnee7 on 06/21/2017

I expected great service and I was not disappointed 😄

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by mdreifuss on 04/13/2017

Every part of the deal was efficient and smooth. My salesperson was personable, friendly, and low-pressure.

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by Loredana on 03/21/2017

On March 18 I had my car serviced at the Highland Park Ford/Lincoln dealership for the first time. I just wanted to let you know that I was very pleased and impressed with the outstanding customer service I had received there. Brian, at the front desk, went the extra mile to answer all my questions and I had many, many questions since the car was a car I have just purchased. His patience and knowledge convinced me that HP Ford is the dealership I want to do business with from now on. Taking ones car in for service/repairs is never fun but Brian managed to make it enjoyable.

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by mamlimo on 03/16/2017

I am sure that you already know how wonderful Mr. Matt Price is. But, let me just tell you that we are a limo company and we buy ALL of our cars from him because he does his job not just well but above and beyond any other car salesman that we have ever gone to in our 25 year history of being in business. He makes it easy, flawless and fast. Then the next step is to go into Jesse Morzy, the finance managers office-just as efficient. All papers are ready to sign-in and out of his office in 10 minutes. A great crew! You should be proud that they represent you so well.

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by Sonyas60 on 03/08/2017

Impressed with the service and the friendliness that we received from Bryan. At the start when I called the day before to ask about the service- Bryan was friendly and informative. When we entered the service area-Bryan met us with such friendliness and smile on his face.

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by kbaehr8890 on 12/12/2016

Oil change and tire rotation; overall service was good, took a little longer than planned. Scheduled appointment via the website, and that is how i will always do it moving forward. thx.

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by Williep127 on 07/15/2016

We have bought roughly 10 new cars the last 3 years.The team from start to finish is the best you could ask for. We will continue for many years to come. Highland Park .....Keep up the great work.

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