Fields Chrysler Jeep Dodge Ram

by Happy Family on 03/25/2022

I purchased a vehicle here and my experience was great! My salesman Tom, was very nice, applied no pressure, and actually listened. There was no pressure when making the deal and Tom was willing to work with my schedule. Because of my schedule, I could not do the deal the same day as my test drive. Tom did not hassle me or make me feel guilty by giving me the it might not be here later line. I was able to use my own financing without a problem and there was no pressure to buy things I didn’t want. If I ever have to shop again, I would definitely come to Fields.

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by The Best on 10/02/2019

I have purchased both business trucks and personal vehicles from Jay Sachs at Fields Ram for the last 10 years. It has always been a very easy process. Prices are fair and service is over the top. Jay is hands down a class act and always delivers.... before,during and after the sale. Ron and Peter are always there to assist. Brad Glenbrook Hwating

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by Mr51000 on 06/03/2018

Okay, here's the deal? I went to this dealership "Fields Chrysler Jeep Dodge Ram" to test drive a 2002 Corvette that caught my eye. But, before I was going to take this hour and half drive -- I emailed the sales agent a few questions about (what qualification was needed in order to get financed ) -- because my only source of income is social security/disability... And my credit is excellent; Do I still qualify? Because I don't want to waste my time or your's; Salesman Response: You may have to fill-out a credit application before we can proceed... why don't you come on down and test drive the car; My Response: Okay! I'm thinking, well, lets not get our hopes up too high -- you know the old saying "What Could Go Wrong, Can". But, I stayed positive -- I had a trade-in -- a decent amount of cash on me... I'm good-to-go; So I thought! Here's where it starts to get interesting? Not to mention the 5 tollways I had to pay at $1.50 a pop -- everything seems to have a price on it these days --anyway; When I finally made it to the dealership and spoke with salesman, whos going to show me the car -- and possibly work with me in getting financed. I test drove the car I wanted -- And I liked it! My Response: Lets go run the numbers. Salesman Response: While I'm doing this, lets get your car appraised. I'm thinking, well, I did my research, using all the online tools -- you know the top rated one's ( Kelly Blue Book, Edmund, etc ) to get a general idea -- what my car is worth, calculating monthly payments, etc. These are the same tools the car dealership use to evaluate what your vehicle is really worth. But, to my amazement "Fields Chrysler Jeep Dodge Ram" isn't playing by the same rules or making their own rules along the way! The number's looked nothing like I had in my hands -- that "Kelly Blue & Edmund" suggested. Are you ready for this? Wait for it. They appraised my car at $500.00. How insulting is that! This salesman had the nerve to let that number come out of his mouth or to even think that was a fair accessment of a (2000 Cadillac DeVille DTS). Was my vehicle old? Of course it was. Have very high mileage? Yes! Did it have a few rough spots? Yeah! But, you had to get up real close to see'em -- And it's 18 years old -- I get that part! But, also it still in decent condition according to "Kelly Blue Book & Edmund". My Response: How is it, that your numbers are different from these online appraisal websites-- and the tools the car dealerships supposedly use? Salesman Response: We go off of what cars sell for at auctions, here are the numbers. I'm telling the salesman (what do those numbers got to do with what others vehicles price at in some other state?) when it clearly states by the most accurate appraisal websties -- what your vehicle is really worth. I never got a straight-up answer. Just a lot of two stepping going on (you know the salesman tactic's they use) Answering a questions, but really not answering it! My Response: Why don't you just ask me to give you my car for free -- instead of insulting me with $500 -- and I'm suppose to go for that like some 'Big Dummy". I can get a better deal at the junk or salvage yard on weight alone. Do you know where you can buy a car for $500? I don't! Maybe as a down payment; But, that's as far it will go. No Deal! If, "Kelly Blue Book & Edmund" has my vehicle appraised at below: Rough Condition: $1,255.00 Average Condition: $1,338.00 **Note: According to these websites, this is what you should expected to get a the dealerships. What's wrong with this picture? Now I'm starting to feel weird. Majority of times when I get this way -- things are about to go sideways. My instincts kicked-in; Man, it was like, they (salesman and manager) didn't want me to have this car for whatever reason. Usually a car salesman -- from experience's would go way out of their way to get you into that car (no matter what)... I didn't get that! Maybe, do I dare say it; Because I was (Black)? Every where we go as a people... we don't get treated fairly at all -- and "Fields Chrysler Jeep Dodge Ram" left me with that impression of them. Now for the surprise: I didn't trade my car in as I mention above. I thought, maybe I could pull a rabbit-out-the-hat ... and still get this car I wanted; I have cash on me ( what can we do now, I asked the saleaman? ). Saleaman Response: Lets run your credit and see what your score looks like and if the bank will finance you. While I was waiting for the salesman to come back. Over in the next booth -- ( I heard this salesman tell his customer "Let Me Make a Whole Lot of Calls, So We Can Get You Financed and a Good Rate" ). I didn't get that speach from my salesman. Like I said, it's like they didn't want me to have this car. Good news and Bad news: Salesman Response: You have excellent credit; But, you need a 'Co-Signer' -- your credit file is still new -- and you need some stable income. My Response: That is about the craziest thing I ever heard. If, I'm getting money from the government that's guaranteed income and my credit is excellent ( with no late payments ) -- which means I pay my bills on time -- and one major credit, that's hard to get; You're telling me there's knowone out there that will finance without a Co-Signer? Correct me if I'm wrong? Don't majority car dealerships advertise "As Long As You Have Income Coming In - We Can Get You Financed". I thought this was all the big talk about (keeping your debt low and rising your credit score in order to get financed and a good rate) for things you want to buy -- such as house, cars, furniture, etc. Otherwise your interest rates will be outragous. So, this is what you're telling me -- "I Need to Be Up Side Down, With A Long History of Being In Debt" on my credit file -- which you stated (is too new); Which by the is 1 year and 9 months old; You can't help me? Is that what you're saying? Salesman Response: Yes! So, I shook his hand, all the while the manager was standing right there... and walked right out the door. He didn't even try to go out of the way to help me either or to make me feel comfortable and not feel some type of way when leaving; He could have said "Hold On Sir, Lets See What We Can Do to Get You Financed by Somebody". That would have been very cool just doing that much; But, instead you let a customer leave unsatisfied and mad as hell for a long ride all for nothing. Tell me this, what dealership you ever walked-in and salesman didn't do everything possible to get you a vehicle of your choice. I don't know many -- they will do everything it took to get your business. To make matters worst - No One Said Have A Nice Day, Sir -- when leaving the dealership -- Wow! One Star for "Fields Chrysler Jeep Dodge Ram". Just because the place was clean -- other than that it would have been zero. Word of mouth advertisement is the best form of getting the word out about a business when customers are satisfied with a purchase -- and reviews can make or break a business from growing. I would not recommend this dealrship to friends or family member's whats so ever.

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by BenKing on 03/17/2017

I live in Colorado and I was nervous about buying a vehicle from another state but I called to discuss the purchase of my dream car and Russ Raskin was the salesperson that helped me out - to say the least. I may have been a little "high maintenance" as a customer but I wanted reassurance that there would be no surprises when I arrived to pick up my new Jeep Grand Cherokee Summit. Russ and Adam (sales manager) were VERY accommodating and the professionalism, honesty, dilegence, respect and understanding was incredible. Next time I'm due for a new car, I'll be contacting Russ again...if he'll accept me as repeat customer.

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by HP_SCF_Jeep on 11/27/2016

David Slack and Andy Madenberg are excellent sales reps. Very pleasant, patient and helpful. The negotiation occurred with polite back and forth to reach a good deal. I am multiple repeat Jeep buyer and this dealership's approach to both sales and service creates loyalty.

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by sjbrugam on 10/19/2015

Last week my family and I made the decision to purchase a new car. After listening to what we needed, our salesman, Sam Mauro, recommended a Town and Country. I was against owning a minivan until Sam took me step by step through the features. Sam was very patient with my questions and made me feel like part of his family. As much as I tried to look at SUVs, Sam kept showing me how the minivan fit better for what we needed. Thank you to Sam! We (and the kids) are loving our new Town and Country Platinum Limited. It has everything we needed and more! Anyone looking for an honest and caring salesperson? See Sam!! A side note: Sam went above and beyond to answer our questions and contact us after business hours. Sam will make buying a car a smooth process! We will never go elsewhere for our future car buying needs! After finding the car we met with Sal in finance. Thank you to Sal for explaining every detail of the process and answering all of our questions. I never felt hurried or pressured to sign up for options, and Sal made this feel like a super easy process! He definitely knows his stuff!! Thank you Sal! Fields is the cleanest car dealership I have ever been in. They even offer amenities like drinks, tvs (for the Cubs playoff games), and a kids play area! It is nice to have a dealership make things so comfortable when needing to come in.

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by GinaHess on 10/14/2015

All I have to say is that Fields is wonderful! I don't think I will ever go anywhere else. My particular team of Max, Mike and Tony were amazing! I went in here on a whim and left super happy! I have been looking for a car for over a year and they made it happen and the dealership is a wonderful place in itself. Great atmosphere. I couldn't be happier! Thanks guys! You're the best!

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by Nick_D1 on 10/12/2015

I just bought a new Jeep Grand Cherokee from Fields. My sales person David Slack was great and very helpful. He was very patient. He listened and answered all of our questions. He spent a lot time with my wife and I until we found the right Jeep for us. The dealership itself is beautiful, inviting, free car washes, and free popcorn.

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by pz12345 on 09/13/2015

I bought a Jeep Grand Cherokee from Fields a little over a week ago. Shawn Friedman was my salesman working with me and my family. He was extremely kind, patient and willing to put up with me and my family. He worked extremely hard to get us the deal we appreciated. He did not give up and until he got us the sales deal for the car! I would absolutely recommend him 100% and will continue to try to send my friends and family to him at Fields Chrysler Jeep Dodge Ram. He was not pushy at all and remained generous and willing to work with us. I could give him anything, but great reviews!

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by K_C_Jeeping on 05/09/2015

We bought a 2015 Rubicon from Fields and not only is the Jeep awesome we got a great deal!! Dennis and Shawn took great care of us, going that extra mile to make sure we had a great experience.We have a 2003 Wrangler and have had many years of Jeeping fun, but the 2015 Rubicon has so many extras we are very excited to play in style.We would certainly advocate for anyone who might be thinking about a Jeep and if you are in the North Shore of Chicago area we would recommend buying it from Fields. Just ask for Dennis or Shawn and they will take great care of you.

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by david1500 on 05/08/2015

Great salesmen, and service thanks for helping me with financing , and getting an awesome Ram truck , thanks!

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by ToneFuzz on 04/26/2015

From the time we walked in it was nothing but a great experience. We were at other dealers the day before and they and they do not compare anywhere near this dealership at all, this is the best dealership by far. Our salesperson Michael Schechtman was the greatest and couldn't been better. Sal Guerrero the finance manager, he was outstanding, had us in and out within 10 minutes. There was no pressure, no hassling, no haggling needed at Fields Chrysler Jeep Dodge dealership. I have already recommended them, Michael and Sal, to my brother who's looking for a Jeep Grand Cherokee. I am going back there to see these two guys again to get my Durango next year.

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by sena4 on 03/15/2015

We bought a 2015 Dodge Durango from Max Tongate at Fields today. Looking for a car has been so stressful. Looking online has been a joke, so many dealer advertise their price including lots of discounts and rebates that a typical person would never qualify for, just to get you in the door. We had dealers tell us that was the price and we go in, and the tried to bait and switch to another vehicle, or they can't find the vehicle we had scheduled an appointment to see, or it didn't have gas in it. Many times the price magically went up as you walked in the door. It was completely different at Fields. Max put no pressure on us, working with us through the week as we looked elsewhere and just providing what we asked for. He worked through email when I sent him questions and was always exceptionally helpful. I emailed him to let him know we were coming in for the car, he had it ready and the papers all drawn up exactly as we had discussed. I work for credit union where we are financing our new car, there was no pressure to move the financing to them and the finance gentleman, Jibari was informative but again, just helpful. I really loved our experience there. We picked up the car with both of our kids in tow. They had a nice bar with ice cream and fruit for the kids to snack on, video games that didn't require quarters, and a play room for the littles. So nice, and such a difference. I cannot recommend Max and Fields enough!

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by Consumer007 on 10/05/2014

My recent visit went very smoothly. The staff was very courteous, knowledgeable and took care of the service problem in an efficient manner. They made sure all my issues were addressed with the least amount of inconvenience to me. I would highly recommend Fields to all my friends.

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by gdephil on 07/31/2014

I have never had a better car buying experience than the one that I just had at Fields. I had an appointment and the salesman that I was supposed to be working with was still with his previous appointment. It almost seemed like fate because, Sam was right there able to help. He was on the same page as me and understood what I was looking for. I got the exact car I was looking for at the exact price. I would recommend Fields to anyone! Be sure to ask for Sam!

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by Durango2014 on 03/10/2014

We purchased a 2014 Dodge Durango Citadel from Fields and couldn't be happier. We found the vehicle on-line and contacted the dealer via the web. They informed me that they had the vehicle in-stock, but it was at their new facility which they hadn't begun operating from. They asked when I would be in so they could make sure the vehicle was there. I made an appointment and when I arrived, it was ready for my viewing/test drive. Even though I had a 2011 Citadel with similar features, my salesman Barry E., still took the time to go over all of the features and functions of the 2014. I actually learned a couple of things I hadn't know which was nice. The process of purchasing was fairly smooth and they delivered a clean vehicle. I usually go to a local dealer by my house for my routine service, but am planning on making Fields, my dealer of choice.

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by Ronck on 02/07/2014

Adam was very personable. Explained everything clearly and answered any questions I had. Thanks, Adam. Ron

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by TuesdayTues on 12/05/2013

I bought my first Jeep at Fields almost 10 years ago, it is a Jeep Liberty. I have really enjoyed this vehicle. I was impressed back then by Fields, the sales person who is now the manager and like the fact that i can come in and get a car wash, cup of coffee or ice cream any time. Very nice perk. Each time I have utilized these perks the staff has always been very nice. Now that my Liberty is 10 it is time to get a new vehicle so the first thing I thought of was another Jeep and Fields. I did a lot of homework between other dealerships in the area that are also high volume but in the end Fields came through. Sam M. was terrific to work with, very straight forward, understanding my wants and helped me throughout the process. It makes sense to shop around for pricing, but I am sure Fields will meet what you find and all the perks Field's offer, plus new loaner cars, is something not all dealerships can come close to matching. I am a Jeep person and do like Fields quite a bit.

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by jdambm on 11/30/2013

I fly in to do business with Patrick O. He is one of the most honest people I have ever had the pleasure to do business with. Numbers are provided up front and never change. A Valued Asset to any organization.

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by CARbeagle on 10/29/2013

Their first offer was so reasonable there was no more negotiating.

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by watson44 on 09/08/2013

Fields Jeep in Northfield, IL flat out knows how to make the car buying experience pleasurable. Jim M. and his team are extremely knowledgeable with their lineup of vehicles, they don't try to oversell you on items you do not need and are very competitive to the point there is no reason to go anywhere else. Keep up the good work Fields Jeep!

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