Ed Napleton's Kia Of Elmhurst

by Bryan on 12/18/2023

Went to see about a used Telluride, listed online price was 34,997. Had a trade-in, trade-in’s value was between $14,000-$16,000. Their own online valuation offered $15,640 for the trade-in. When I got to the dealer they told me the Telluride was $38997 due to $4k certification (it wasn’t a CPO). And offered $8,500 for my trade-in. Complete bait and switch. Wasted my time.

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by Lori on 03/10/2023

The best place to buy or service vehicle. I have been coming here for many years and I am always satisfied with visit.

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by Mademase on 03/10/2023

***READ IN FULL BEFORE BUYING A USED CAR AT NAPLETON’S*** As a disclaimer, Marta Nilles- Customer Relations Manager is a WONDERFUL person and my only regret about this review and that she truly tried to move mountains to make things right for us. At the end of the day, her hands were just tried. Do not buy a used car here without first having it checked out by your own mechanic. The sales person will tell you that Napleton’s does a full 120 point inspection on all used cars before selling them. That is a LIE!!! I bought a used Audi Q5 and believed that nonsense. I immediately noticed an oil leak after buying it. After going back and forth for almost two months with the dealership I am now stuck with a $2300 bill to fix a car that I just bought from the “prestigious” dealership. Do not trust these people based on the name. They screwed me and will do the same to you. What’s weird is they spent two months trying to find a resolution for me… they brought it to service to identify the problem and even tried to work numbers to get me in a new car. They admitted that they shouldn’t have sold me the car in this condition, but at the end of the day I guess their bottom line is all that matters. They can’t make money on the lemon they sold me so I’m just stuck with it. I will be doing everything in my power to share this absolute garbage experience with as many people as possible.

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by John Costello on 02/15/2023

First I want to thank my salesperson James Sublette for helping me purchase my 2023 Sportage. James was great to work with and would recommend him to anyone. Napleton Kia of Elmhurst is a very nice dealership with very friendly staff that greets you when you walk in. If you do happen to go there for your next vehicle purchase ask for James Sublette and he will be happy to do his best to get you in a new ride as he did for me

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by Andres on 01/07/2022

I was interested in a vehicle that I found on Edmunds.com. I provided my contact information to set up an appointment. The next morning I received emails, texts, and phone calls. I set up an appointment to see the car because it was "by appointment only". Thithin two hours I was at the dealership. I then waited 1/2 hour to have the car brought over. Finally I was told that the vehicle had been sold that morning. I complained to the sales manager and he told me the vehicle had been sold that morning. Furious I got in my brother's car, who was gracious enough to drive me there on short notice, and we headed home. On the way a costumer service representative called and apologized and disclosed that the vehicle had been sold the previous evening. Lost a day's wages because of this. Dealership 1-costumer 0.

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by ram on 05/13/2020

Interested to buy a SUV that was posted online for 14,997. Called the dealership and was told vehicle was available and price can only be negotiated in the dealership. Set an appointment for last evening and went there around 7:30 PM after a two hour drive. Took the test drive and with some imperfections interested to buy the SUV and here it starts.... Sales person(name was ANGEL) took our interest and quote to the SALES MANAGER and came with a notepad which has 209XX as OUT THE DOOR PRICE which includes 14997 - listed price 1395 - DEALERSHIP EXPERIENCE 695 - car inspection 899 - DOC FEE 29XX - TAXES Me and my friend were shocked to see how a 14997 listed price vehicle become 209XX Out the door and how it can be called a negotiation. Should I say I am disappointed or pissed off!! with this shady practice. If this is read by management, please understand that people are still coming to dealership to buy a vehicle(even in this pandemic situation) due to there actual need and this is not a joke to post one price on the website and bump up 6k to initiate a negotitation.

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by Janina on 02/29/2020

I highly recommend visiting Ed Napelton Kia in Elmhurst. Make sure to ask for Kyle Gonzalez, he was super helpful and worked with our budget to ensure we were happy with our purchase and monthly payment.

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by JuanF on 02/21/2020

Kyle was so helpful in getting my daughter a car. Service was excellent. The general manager Miki was also very helpful in finalizing our purchase. Adam the finance manager was also helpful and great to talk to. I would recommend this dealership to everyone.

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by Sroberson51 on 12/12/2019

Kyle Gonzalez will get you in the car of your dreams for a reasonable price that fits your budget! Ask for Kyle if you want honest and direct sales experience. He will not waste your time or lead you on. He is here to serve your needs! Ask for Kyle !

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by Great on 08/22/2019

We were greeted warmly by Andre Jennings, who was very professional, patient, and listened to what we were looking for to purchase 2 new vehicles for our family. He nailed it by suggesting the Kia Sportage "S" model in which he went over and above to ensure we were happy with the interior and exterior colors. Andre and the entire staff were very accomodating to make sure we received the best deal on this car and a Kia Forte. Ed Napleton KIa is the refreshing dealership you always hoped for in a sea of dealerships you always dreaded walking in to thanks to Andrew Jennings, Matt and Chris in Finance and would highly recommend to anyone looking for a new car.

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by Great on 08/22/2019

We were greeted warmly by Andre Jennings, who was very professional, patient, and listened to what we were looking for to purchase 2 new vehicles for our family. He nailed it by suggesting the Kia Sportage "S" model in which he went over and above to ensure we were happy with the interior and exterior colors. Andre and the entire staff were very accomodating to make sure we received the best deal on this car and a Kia Forte. Ed Napleton KIa is the refreshing dealership you always hoped for in a sea of dealerships you always dreaded walking in to thanks to Andrew Jennings, Matt and Chris in Finance and would highly recommend to anyone looking for a new car.

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by RichV22 on 06/29/2019

Worked with Andre Jennings. He was awesome! He is very patient, knowledgeable, kind and helpful. We bought a Sorento and are very happy with the buying experience we received from Andre. Would highly recommend him.

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by NancyS72 on 06/10/2019

This was a great buying experience for me. Everybody was nice and offered refreshments. My salesman, Andre Jenning,s did his very best to make sure I went home with the vehicle I wanted. I appreciate everything. Great job!

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by Chenz029 on 05/17/2019

I went in hesitant and left very pleased with my experience. Kyle helped us, and was able to get me into the vehicle we wanted at a great price. I would gladly recommend him and Napleton to friends and family.

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by Golf247 on 03/25/2019

Thank you to Kyle Gonzalez and the Napleton Kia team for my new Kia. Customer service was fantastic and Kyle’s knowledge, along with his friendliness, helped immensely in my search for a new car. Thanks again.

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by sara on 03/16/2019

First of all, I love my new Kia Sportage! And Kyle Gonzalez was wonderful to work with, friendly and fun to work with on top of a great knowledge about the vehicle. They helped me get the vehicle I wanted at a price I could afford.

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by VCcrazy123 on 03/02/2019

I highly recommend visiting this Kia dealership and asking for Kyle Gonzalez. I was a complete nervous wreck, His attentiveness, courtesy and knowledge made car buying a pleasant experience. Financing was self explanatory and got the warranty I wanted. Thank you Kyle and finance guy(sorry I forgot his name), but great experience all the way around). Great guys!! Vito

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by thompsonfv on 11/29/2018

We went in knowing exactly what we wanted and were pleased to find that we walked out with what we wanted. Most dealers will try to upsell you on a vehicle when you've been more than clear that you don't want anything else. That's not the case here. We left the location with the vehicle we came to see. The team here is phenomenal and the experience is pleasant overall. They consistently made sure I was comfortable and didn't pressure me into anything. Great experience overall and I look forward to returning for our next car purchase. Nick definitely took care of us.

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by Tas1995 on 11/01/2018

Nick did an amazing job! He helped me through the stressful car buying experience! Nick & his team did not give up until I was completely satisfied with my purchase. I have had my Kia for a week now and it is amazing! I highly recommend seeing Nick for your next car purchase! Whether you lease or own, he will help! (:

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by Milena666 on 10/31/2018

I Had a great experience purchasing my new kia sorento at Napleton Kia.Nick was pleasure to work with. I will really recommend this place.

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by JulieAndW on 09/30/2018

Nick was great! He worked with us to make a deal that works for both us and them. He was professional and helpful. I highly recommend Nick and Napleton's Kia.

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