Customer Reviews of AutoNation Hyundai O'Hare
Honest Folks
byon 04/24/2024
I dealt with John to buy my Hyundai Tuscan. Buying a new car can be tiresome. But I didn't feel any high-pressure tactics at all, and was very happy with my experience. As my wife said before we picked up the car (did all of the negotiation online), "I'll believe it when I see it". The shoe never dropped. We got what we wanted, and felt comfortable doing it. I had dealt with other dealers before I purchased this, and I always felt the others were misleading or wouldn't give me the price I knew I could get. I didn't have this feeling here. Thank you!
Honest Folks
byon 04/24/2024
I dealt with John to buy my Hyundai Tuscan. Buying a new car can be tiresome. But I didn't feel any high-pressure tactics at all, and was very happy with my experience. As my wife said before we picked up the car (did all of the negotiation online), "I'll believe it when I see it". The shoe never dropped. We got what we wanted, and felt comfortable doing it. I had dealt with other dealers before I purchased this, and I always felt the others were misleading or wouldn't give me the price I knew I could get. I didn't have this feeling here. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchased a vehicle
byon 01/31/2024
The overall experience was good. I will say that the process to get to an acceptable final cost/payment for a particular vehicle is exhausting. I stated upfront what my max.monthly payment could be and it took 2 hours to get to that point. I could have left and gone to another dealer but I didn't. I didn't appreciate the back and forth with the finance dept prior to them agreeding to my terms.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific experience
byon 12/20/2023
I just purchased a car long distance from AutoNation Hyundai. Fantastic experience easy to deal with and the best part was they didn't sneak in unwanted fees like another dealer did it was transparent it was easy and upfront. I had my car shipped to me on time, and could not be happier, I will be buying from them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 12/11/2023
Service advisor was great, very polite and helpful. The only negative thing is when calling in long time to answer phone by switch board or who ever answers the phone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought 2 cars from Zack and Brent!
byon 12/04/2023
Nicest guys to deal with at Autonation Hyundai O’Hare! No sales pressure from them and I was thankful for that. Highly recommend them if you are looking for a car. Two of the finest! Thanks guys for all your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2020 Hyundai Elantra SE
byon 12/01/2023
Hi I was having inside engine even though I paid an outrageous diagnostic fee that I can't get back . I appreciate the mechanic making it possible for me to get my car home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great service desk
byon 12/01/2023
Every time I’ve had the best experience with the service desk helping explain everything and being great to work with. Easily the reason I keep coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr. Michael A. Prokop
byon 11/30/2023
I came in to have the anti theft devise installed on my 2013 Sonata. It was part of a factory recall, so there was no charge. The service manager said this would take a bout half an hour and it did. I am happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 11/12/2023
Al Pukhovich (salesperson) was awesome and so helpful! He tried to help as much as possible and made the process smoothly. He was very knowledgeable and his insight made us confident that we made a good decision on buying our new 2024 Hyundai Palisade. Great service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 11/08/2023
Service was performed in time and in Professional manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service-undercoating
byon 11/06/2023
Waited for 2 1/2 hours for a service that took 20 minutes at most. Was at dealer 15 minutes early for an 11 am appointment. Was told it will take 2 hours. Assuming the process would take 2 hours. My car wasn’t even out on the rack until 12:50 and was done at 2:10. How is it my time is not given any value? Where is the honesty in the process? What is the point of making appointments if you are intentionally making me wait 2 hours for a 20 minute process? Why have appointments when it is all a lie?I would have been more satisfied if I was told the truth and could have planned my time accordingly! Tell me that the process is about an 1/2 hour and that my car will be serviced at about 12:30 or whenever! It is a total disregard for your customers!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change and general service
byon 10/26/2023
Efficient and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 10/22/2023
I had an oil change and waited in the lounge. Randy provided excellent customer service; professional and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty Service
byon 10/18/2023
Michaela was extremely helpful with the whole process. We were very pleased with our experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Be prepared for a potentially long wait
byon 10/08/2023
We brought our car in for an oil change at 10AM on October 3rd. We we're told that due to overbooking it would take one hour and 45 minutes, it took 3 hours and 45 minutes. At 11:45 we asked about the car and were told 15 minutes. Forty five minutes later I was told they were just finishing. FYI, there is a screen on the wall showing a real time view of the bays with the cars. Keep in mind that we were told they were finishing up. We'll, at 1:15, I saw the car was just pulled into the bay. They were kind enough to comp the oil change, but you shouldn't be telling a customer they're finishing up when the work hadn't started. I did like the idea of filming the undercarriage so I could look at the details underneath.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good
byon 09/23/2023
Much better than prior dealership experience. They could use additional staff for how it is though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Car Dealership
byon 09/19/2023
From the start, this car dealership has been very professional. Darren, my sales rep, was outstanding on working with me in finding a car and working with me to make the transaction happen. He was not pushy in any way, but more understanding and helpful. Johnny, the sales manager, has also helped me on numerous occasions and has always been accommodating. I have worked with both Matthew and Michaela in the service department. Both have been extremely helpful in making sure my service has been covered under my warranty. My service has always been prompt and handled very professionally. Overall, this dealership is hands down the best Hyundai dealership I have been to. Highly recommend. I have been very satisfied with my purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil/Filter Change & Tire Rotation
byon 09/19/2023
Matthew the service advisor assisted me with all my warranty coverage, including my tire being replaced. Great team at AutoNation Hyundai O’Hare!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Desk Randy
byon 09/15/2023
Randy at the Service desk is a pleasure to deal with. He is friendly, nice and makes you feel comfortable. He is definitely an asset to this business. I came in for a routine recall this time and he was helpful and professional too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 09/12/2023
Service at this location is always pleasant and up to date. The waiting time at this location was a little bit slower than usual but having patience was a must.Overall all went well and the personal was upbeat and very pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I love my new Elantra N and everyone was so helpful in helping me out
byon 09/07/2023
I have never purchased a new car before and to have someone like Matt as my salesman he made it very easy. Matt walked me through everything and showed me the best options. Everyone was great from the managers Brent and Johnny to the Financial rep Stephan. I’d definitely recommend this place.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments