Bob Ridings Lincoln
Customer Reviews of Bob Ridings Lincoln
Poor Business Practices
byon 04/13/2016
My initial dealing with Bob Ridings was positive. We were on the hunt for a used 2013 or 2014 Lincoln MKZ and Bob Ridings had the best selection and offered MKZ's that are Lincoln certified. We found one we liked so we traveled to Decatur to test drive the car. We were met by a salesman who set us up to drive the car. The test drive went well, the car we drove met are needs but was a bit more then we wanted to spend, we informed the salesman of this and left the salesman a very detailed "want" list for the car we desired including what trades we had and what we expected to get for them as well as the amount of money out of pocket we were willing to spend. Approximately a week later, the Bob Ridings salesman called us and told us that he had spoken to his manager and to bring our trades in and he thought we would be able to make a deal on the car we test drove. We made an appointment with the salesman to try and make the deal. We drove the trade in vehicles to Bob Ridings in Decatur, we arrived to the appointment approximately 10 minutes early. When we arrived, another party was test driving the car that we were interested in buying. This in itself isn't illegal, but, in my humble opinion, a bad business practice as we were there to deal on that specific car. In spite of what was happening, we continued on with the process. We asked the salesman what was going on and the salesman made the comment, "This is the nature of the used car business", he then tried to show us other MKZ's that we had already looked at and weren't interested in. Since the other party was only test driving the car, we decided to have our trades appraised for trade in value by Bob Ridings personnel. During this time, the party who was test driving the car, that we made an appointment to come in and try to buy, decided they needed to take it over night for an extended test drive. At that time we were less than happy about what was going on. The salesman returned from obtaining the trade in appraisals, stating that they had another MKZ with the equipment we wanted only it was a year newer and of course more money, we made known our displeasure of what had just happened, he stated that the other party arrived literally 5 minutes before us and there was nothing he could have done. It should also be noted that we were told that other interested party was the brother of the service manager and that they were 99.9% sure they were going to buy it. At that point, we got up and left. As I stated earlier, what happened isn't illegal and they are in the business of selling cars, but they could have simply told the other party that we were essentially in the middle of making a deal for the car with another party and if that deal fell through, they could have their shot. So, in summary, we made an appointment, we brought 2 vehicles to them for trade in, we had our time wasted. They could have simply held the car back until we had either bought the car, (which we had planned to do), or walked away, no harm no foul. Now, they have lost a buyer. Even if we wouldn't have purchased that car, we most likely would have purchased another car from them at a later time, had the right one come in. Enough said, I now know our business means nothing to them and that's ok but I will tell everybody I know what happened and recommend they take there business elsewhere. Just poor business practices. Doesn't matter if your buying a Chevy or Cadillac, a Ford or a Lincoln, used car salesman are used car salesman! I've been treated better by both Chevy and Ford dealers! One would think when your buying a luxury brand maybe, just maybe you would be treated a bit better! Me thinks NOT!!!! HAHAHA!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
My Bob Ridings Review
byon 03/22/2016
I bought a 2015 Dodge Journey. Any questions I had they didn't hesitate to answer and the staff is very friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 02/19/2016
I came in later in the evening and purchased a 2014 Chevrolet Cruze. I was surprised at how willing they were to stay late and help me find the car that I wanted. I was helped by Dalton R. and he was extremely personable and patient with me. He showed me everything that I wanted and answered every question that I had for him. The staff was very diligent in helping me find what I needed, and not only did i work with Dalton R. but also other salesperson in my search for the right vehicle. Definitely recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership, no hassles, I would buy again!
byon 02/17/2016
Dalton Nicholls, Jason, Dave and Keith worked together to make this the best auto purchase I have made. I purchased a 2016 Lincoln MKX.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great auto dealer
byon 01/10/2016
Alex Griffin was very helpful and made this a great experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my car
byon 12/26/2015
The staff was terrific, they made sure I was comfortable, they kept check up on me at all times, it was not a long wait, I liked that, they did a good job, I will be coming back again and telling everyone to come to you all...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Customer service
byon 12/21/2015
I would never go to this place again let alone buy from them. Wasted hours driving there to sit there and watch salesman smoke e cigarettes right there in front of customers. Would give 0 stars if it was an opinion.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Another Satisfying Purchase
byon 12/19/2015
The whole process, from start to finish, was done in a professional and courteous manner. It was a little long but worth it in the end. Randy, the salesman, explained everything and delivered what he promised when he promised. He also gave me a thorough review of all the features or "creature comforts" of the vehicle. This is the 5th vehicle I've purchased from the Bob Ridings family (one was from Xamis in Lincoln, another was from the Sullivan area and three from Decatur). Obviously, I've been happy with the service I've received or I wouldn't keep coming back. I also expect to do so when it is time to purchase another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 12/19/2015
I decided on getting a 2014 Dodge Charger, the service was amazing my sister purchased a car the year before and highly recommended them. Personally I am glad I took her advice everyone was friendly answered all questions and gave me a great deal. I would recommend them to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service everyone is super n8ce
byon 11/13/2015
Yes your staff was very helpful I don't have the greatest credit after my divorce.you got me in my Hyundai elenor 2014 I love my car.just waiting on my other set 9f keys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great salesman
byon 11/09/2015
Brandon was very nice - we liked that he let us make a decision about buying our car and didn't pressure us like most experiences we've had at other dealerships. He was very knowledgeable about the vehicle and showed us things on it that would have taken us a while to figure out. We appreciate his patience and friendliness during the car buying process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Finally a new SUV!
byon 11/02/2015
We purchased a 2015 Dodge Durango. Randy Ellis did a great job getting us into the SUV that we wanted. He did a great job with the help of Ryan Wilkey in the Service Department getting the issues with the Durango fixed. So far we are loving the Durango and all the extra room! Great Job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
