Cutter Ford
Customer Reviews of Cutter Ford
Excellent!
byon 04/30/2024
Cutter Ford Aiea will satisfy your needs and everything Ford, this was my 3rd purchase from them in the last 20 years. My salesman Brian Okamoto was Amazing as always and my financing manager Rodney was equally impressive! Please see them for all your Ford needs! Aloha
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent!
byon 04/30/2024
Cutter Ford Aiea will satisfy your needs and everything Ford, this was my 3rd purchase from them in the last 20 years. My salesman Brian Okamoto was Amazing as always and my financing manager Rodney was equally impressive! Please see them for all your Ford needs! Aloha
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford at Aiea followed up with excellent customer service.
byon 03/15/2024
At Cutter Ford ,Sales man (Mr. Rey ) followed up the problem that occured, and promised returning the rebate amount of ($700.00) on my new car that I purchased a week ago. I believe this mishap happened while we had a short time to do many documents on new car purchasing. And special thanks to GM Mr. Brad Eisen for correcting this matter and promised to return of rebate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience with Cutter
byon 03/05/2024
I reached out to Cutter online, from a different island, about a truck I was interested in. I was put in contact with their salesman Freddie. He ran a few numbers for several different trucks and ended up finding my perfect fit. Freddie worked with the finance managers and got me a great deal on a beautiful Lightning. The Cutter team was very responsive, helpful, and understanding. I’ve already recommended them to a few friends that are also in the market for a truck. Awesome job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GLENN'S REVIEW
byon 10/08/2023
Overall a good experience, except for the financing part; 1) no low interest loans or promotions due to the exceptional demand for the maverick; 2) the financial part was disorganized and the sales team did not seem to know what they were doing. 3) the entire process took far too long: 4) what the ford company was promotied as the price and mrsp for the maverick was not what the same as the dealer. They seem to be trying to maximize what they could get from the customer; 5) the customer service from the sales rep with us was good and the service of the car prep was good;
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 09/01/2023
Friendly courteous staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford - Airea, Hawaii - Ford Mustang MachE
byon 06/25/2023
After speaking to two other delearships who told me I'd have to pay a $5,000 plus premium to purchase a Ford Mustang Mach E, Cutter was able to sell a beautiful 2023 Ford Mustang Mach E, Preimium trim level, for MSRP. I bought the car the same day I viewed it. The service at the dearlership was top notch. And, my frends and family love the look, drive, and overall feel of the car. If you're looking for an EV, in my opinion, there is no better vehicle for the money than the Mach E.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford Aiea
byon 03/16/2023
Purchased 2020 Explorer new at Cutter Ford and it has been a great experience. Cutter really treats their customers as family, you really feel they care about you and your vehicle. The service department is the finest in the islands, they are really experts and take their time to explain and repair, never had this type of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Completely unprofessional dealership
byon 02/06/2023
In November 2022 I towed my Lincoln MKZ into Aiea Cutter Ford due to a dead car battery. The battery was replaced that day and I drove the car home. One week later, the car battery was dead again and I towed my Lincoln back to Aiea Cutter Ford. My car was kept for NEARLY AN ENTIRE MONTH and I was without a car, as I only have one car. I asked if there was a loaner and I was told they do not give out loaners so I was forced to pay for a car rental while Cutter Ford Aiea tried to assess the problem. After weeks of paying for a car rental I decided to speak to a manager, I was told that they actually DO give out loaners. Obviously someone gave out the wrong information and I could have saved myself money and the inconvenience of renting a car. The unprofessionalism I experienced at this dealership was absolutely unbelievable: - First and foremost, the tow truck driver noticed that the electric panel under the hood was not put back in place by the dealer's mechanic before the hood was closed which resulted in the panel being smashed and bent. - After I dropped off the car, days went by and a service Rep did not call me to give me updates even though she claimed she texted/called. There were no missed calls or texts on my phone. - When trying to contact someone, the phone system goes to voicemail, and talking to a live person is next to impossible. - When I finally got a live person, I was told that the service rep had gone home for the weekend so my car would not be worked on until the following week. - One week later, I finally spoke to the service manager and asked for an update. Again I was told they couldn't find the problem. No one called to give me any warning that I would be without my car over the weekend. - Upon doing MY OWN research, I suspected that the faulty trunk was draining the battery which I suggested to them when I first took the car in but they claimed they still could not find the problem. - After THREE WEEKS the car was fixed but no one contacted me. When I called to get an update I was informed that it had been ready for pick up. Had I not called, I would not have known it was done. - When I picked up the car and got home, it was obvious that there was sloppy work done with NO attention to detail. I have photos but this site doesn't allow me to attach photos....the back seat was still down from when they were trying to troubleshoot, the area where the trunk latches had a panel and screw left strewn in the trunk and not put back into place, a panel and screw from one of the car doors were also not reattached and left on the floor of the car. - Upon discovering this shoddy work, I had to drive back to Cutter the following day to have them put the parts back into place. I called the dealership as I was entering the parking lot. I spoke with the manager of the service department, Gabriel Nieves, and told him that I'm in the parking lot and need to talk to him. He said okay and he'll be right out. When I parked, he sent out his worker, Liz Fontes, to deal with an upset customer instead of being professional and talking to me himself. He should NOT be in a managerial position if he is unwilling to deal with upset customers. His lack of leadership is an embarrassment and shows a real disrespect for his workers whom he uses to hide behind to avoid dealing with difficult issues that he, as a manager, should be handling himself. I showed his worker all the random parts strewn throughout my car and she immediately called one of the mechanics to come and reattach the parts. The service manager never did come out to talk to me. The blatant lack of pride in their work and professionalism is disappointing at best. I will never recommend this dealership to anyone as long as it is operating under this kind of management. Their shoddy work is very concerning as I don't know what else they they took apart internally in my car and did not reattach. I am 82 years old and no one, at any age, should have to deal with this kind of unnecessary stress, especially seniors.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
recall
byon 09/01/2022
Towed in with a dead batterie and a recall, and the part did not arrive for a while. Ford compensated me with a free extended warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford May 1 and 2 2021
byon 05/05/2021
Cutter was extremely busy on Saturday but a sales person ( Ashley) could tell I needed some help so she grabbed me and gave me the information I needed to make my decision. She was really good at figuring out how to make me understand the nuance of the charges and so forth. She also gave me what I needed to know about incoming stock. I went home , discussed the info with my wife and went back Sunday. Ashley arrange for me to meet with Sean Rodrigues a Sales Manager. The Bronco was all ready to test drive when we got there and we were able to make a deal that afternoon. I felt like they valued my business .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cutter Ford Aiea, Hawaii
byon 11/20/2020
I bought a 2020 Escape on Saturday 14 Nov. I was discussing taking delivery that day, the sales rep informed me that there is a back up camera recall and I couldn’t take delivery that day. He told me that the Escape should be ready by Monday or Tuesday. I called him Monday and the salesman informed me that part was being shipped and the car will be ready between 3-5 days. Yesterday, I spoke to the car salesman. He informed me that the part had not arrived and I could not take delivery until next week, almost 2 weeks from when I purchased! My question is, why didn’t Cutter Ford have the replacement part on hand if they knew there was a recall? Or shouldn’t they have known there is a recall?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Cutter Ford Ranger purchase
byon 06/12/2020
Dakota was great to work with; he was knowledgeable and friendly. He made this purchase with a trade in very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Pressure staff, excellent supervision.
byon 03/29/2018
I spent time on the telephone with my salesperson BEFORE going to the dealership and had all of the details worked out in advance. I appreciate the low/no pressure way he dealt with my requirements and we reached a very agreeable deal in less than an hour. At the dealership, the staff was excellent in dealing with an unforeseen situation that might have sunk the phone agreement but they persevered and I love my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Ranger
byon 03/25/2018
I was greeted upon arrival. The Service person (Liz) found my appointment as she walked up to greet me. Liz informed me that it would be an estimated 2-3 hours to complete, Liz called about 2.5 to inform me that the service was complete. Pickup of the vehicle was quick and easy. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Really great expereince
byon 03/11/2018
A special thanks to Ashley for making our first dealership experience a great one. We were hesitant because we did not know what to expect, having always purchased our vehicles from individual sellers. We felt welcomed from the moment we walked up to the doors. The whole experience took about 6 hours, which is a long, long time when you have a 4 year old with you and skipping a nap time just to get this done. Ashley never rushed us, allowing me to view as many vehicles as I needed to before the final selection, and without feeling like I was impeding on her ability to make another sale. I am glad we didn't jump into anything and so thankful that Ashley was friendly and knowledgeable. I absolutely love the vehicle I came home with and I feel comforted knowing it has been inspected and cleaned. No buyer's remorse. Thank you so much! Also, that coffee machine makes some pretty good hot chocolate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service and Customer Service
byon 02/27/2018
Service Rep Will was fantastic! Loved his enthusiasm! My car was serviced quickly and everyone was extremely nice. Mahalo!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent car dealer
byon 02/22/2018
Everything was great we felt important there. From the moment our car pulled in, there were agents or staff waiting there asking us if we need help, they escorted us to the right department and from there on, everyone showed great customer service. Very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 02/14/2018
Kevin was an excellent salesman. He made the transaction smooth and painless. He also checked up a week after to see how everything was going.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 F150
byon 01/28/2018
Cutter Ford Is the Best !!! Can't beat their service, patience, communication, all around customer service and True Professionals! They always aim to Please!!! I have bought all 3 of my Fords from cutter I always recommend Cutter Ford to others!!! They really Deserve 7 starts!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service and auto shop
byon 01/17/2018
Went in for a computer diagnostic. The computer didn't show the problem but the mechanic made sure to work hard on my car until they found the problem before just jumping to a conclusion that could have cost me thousands more.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A+ Customer Service
byon 01/01/2018
We had an A+ experience leasing our new 2018 Ford Escape. The customer service was outstanding and we will always return to Cutter Ford Aiea to lease/purchase our vehicles. And we've already started recommending it to our family and friends! Mahalo nui Kevin & Tynia! You both are the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
