Five Star Chevrolet Buick GMC
Customer Reviews of Five Star Chevrolet Buick GMC
5 Star Service at FIVE STAR CHEVY GMC of Warner Robins GA
byon 09/11/2023
Outstanding service and friendly customer service at Five Star Chevy GMC in Warner Robins, GA everytime. Jason, my service advisor.... Amanda, my Sales rep..... and the shuttle driver were as always Outstanding and provide World Class Customer Service everytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/30/2024
Excellent service !! I was told about a few services I need to have done to my vehicle but was never given a quote.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Star Service at FIVE STAR CHEVY GMC of Warner Robins GA
byon 09/11/2023
Outstanding service and friendly customer service at Five Star Chevy GMC in Warner Robins, GA everytime. Jason, my service advisor.... Amanda, my Sales rep..... and the shuttle driver were as always Outstanding and provide World Class Customer Service everytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Five Star Watson Blvd
byon 02/06/2023
I ordered and bought my 2011 Camaro from Five Star back in 2010, and trust their service department 100% for all of my repair needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Spark
byon 10/19/2022
It took almost 3 months to get my vehicle back. It was there 3 weeks before it was looked at. Got my car back and it was dirty, tire pressure was low and my Onstar button is red and I’m told I’ll have to the dealership to get it green again. I live 54 miles one way from the dealership. Was not pleased with the service I received.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Car in service 4 times less than a month after purchase
byon 06/18/2021
A car we haven't even made the first payment on has been back to the shop four times. In less than a month we have spent over eight hours sitting in the service department. Today I said my daughter lives two hours away now and should be given a car to use while they fix hers so she doesn't miss work driving back and forth two days since she has to bring it to be looked at, and then bring it back for the actual repair. Even though a scan shows the same codes as last time and the time before that. I spoke to a service rep named Carlos who advised he would return my call and did not. I spoke to Keith who hung up on me when I, in my frustration, used the word [non-permissible content removed]. And I spoke to the service manager Brandon Carter who said it wasn't his fault my daughter moved to another city. So, so, so rude and did nothing to address the fact that the vehicle they sold us is trash. The light first came on the day after she bought it, having put around 30 miles on it. Our other two cars came from Five Star as well and this is the treatment we recieve.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Worst service
byon 04/17/2021
I brought a 2020 sierra last year (Feb) 10 min before i get ready to walk out I was told you have 2 recalls out on your truck.....yes same day I brought it...crazy huh!? Ive had to REPLACE the infotainment system, trailer hitch wasn’t connected, the rear view camera was on constantly while driving...yeah i could see behind me while driving crazy huh!? Been hearing a arching sound since September of 2020.. but it cant be duplicated so basically shut up and drive it cause we cant hear it so its nothing. My 10 year old can hear it an she isn’t a trained service technician. 2 dealerships no one can hear nothing runs normal. Just last month my Front end sensor goes out, seat vibrating like im to close about to hit something in neutral. They ordered a sensor that was on back order for 2 weeks, it comes in send it to the body shop for paint last week i clear my schedule to get it installed an low n behold its the wrong sensor, time wasted! The clarification i got was it was basically its nobody’s fault but a glitch in the gmc system! After talking to Kristina telling her about the hell ive been thru thinking someone would give a damn a make it right the best choice was to trade it an eat 6 -7K and start over!! So recap I paid $60000 for a for a NEWLY USED truck that has been in service shops more than my last 4 new vehicles combined.. pretty awesome NOW Thats Five Star!!!! I brought a NEW truck to avoid issues not create them! NOW IT MAKES PERFECT SENSE TO GIVE THE EXTENDED WARRANTY!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 06/21/2019
Covered things that’s on my warranty that I didn’t understand
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5star review
byon 01/10/2019
Oil change and tire rotation
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Coursey
byon 11/26/2018
Everyone at Five Star are so helpful and informed. I've purchased several auto's from them and never had a problem. They do what they say they will do!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service work
byon 12/20/2017
Great Job, will return for all my service work. Mr Solt was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service
byon 09/18/2017
They were very helpful and friendly. After being without power for a couple days it was great to relax and watch TV whilethey serviced my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 08/08/2017
Went in for a standard service but also needed a tire checking as it had some kind of slow puncture. Turned out the firewall of the tire had been damaged and couldn't be repaired. I was kept up to date, as they had to go across town to get another tire. I was there for a total of 3 1/2 hours but they were busy with lots of people so it was acceptable. Even more acceptable when they checked me out and I discovered the whole thing was covered and I didn't owe a penny!! Thanks Guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 07/08/2017
My first service was excellent, and I am glad I purchased my Verano from Five Star.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
recall
byon 06/10/2017
kept appointment time and completed work within quoted time. Everyone involved with process was courteous and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
F Johnson GMC Repair
byon 04/22/2017
Great service always putting my needs first.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and tire rotation
byon 04/17/2017
I will be bring my vehicle back for any services needed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
VeryUnsatifieCustomer
byon 03/08/2017
This was the worst buying experience ever. I purchased a RHD vehicle. After only having the vehicle for twelve hours I arrived at daycare to drop my kid off, once I returned to the Jeep to leave for work it would not start nor did my break lights operate. Myself and the daycare women had to jumpstart this vehicle that I had just purchased the evening before. I notified the sales guy of the issue and they replaced the battery and said that they fixed the break lights. Although the break lights were still not working properly and the breaks were stuttering along with a skip when driving up hills. The next day the sales guy contacted me stTing that he needed me to go by the bank and take care of some minor issues to finalize the deal. I went to the bank and notified the finance rep of all the issues and I decided not to finalize the deal. I returned the vehicle to a manager. That manager stated that since the deal had not yet finalized that it would be as if it never even occurred. I go out and purchased another vehicle for work. After the dealership had the vehicle back in their possession for fifteen days, I received notification that the vehicle was still in my name and that they had pushed the deal on through, fifteen days after I returned it. This is the most dishonest dealership I have ever concurred. I would not suggest this Dealership to anyone. Now I am stuck with two truck payments. This situation has caused me to be at an inconvenience with my job, and in a personal financial disaster. This Dealership only cares about a sale, they do not value their over all customer satisfaction, nor do they value their reputation. The sales guy even used my phone to sneak and write his own review. This experience was a Nightmare! I had my uncle whom is a mechanic, repair all the issues that needed repaired myself. I will never return to this Dealership. Five Star Chevrolet Buick, GMC
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Another Happy Customer
byon 02/23/2017
From our first phone contact with Alan, we knew we were in good hands. Every question was answered promptly, every call and email returned promptly, and Five Star even delivered our beautiful, new Suburban to us in Florida, because we were too busy to make the trip to pick it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Horrible experience
byon 01/29/2017
Horrible experience with this service department. Spent 5.5 hours there. Android auto was never update like they said they did. Tire rotation was never done on the right set. They only did the left side! First 3 hours was checking on the transmission. They drove the truck less than a mile. I had reset the trip meter before leaving my house. 64.5 miles to get to the dealership and i left with it at around 65 miles. No transmission problems were found( no surprise there). I'm not even sure the 2 software safety recalls were even done. I will have to take it to another dealership for them to update android auto and verify that the 2 safety recalls were done. They also never emailed me my papers. They said it was too much to give me when I have left. Will never come back to this dealership. I drove 1.5 hours to come to this one because of the good reviews.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service & Recall
byon 11/22/2016
All went well and done in a very timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 11/20/2016
Great customer service, great work on my vehicle. Awesome place, highly recommend them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments