Prince Automotive of Valdosta
Customer Reviews of Prince Automotive of Valdosta
Excellent service
byon 11/11/2022
Shoutout to this dealership! We were traveling yesterday for a mini getaway. This is also during the wind and rain of hurricane/storm Nicole. Shortly after getting on the interstate heading north, a tire pressure warning came on. As we neared Valdosta only about an hour into the trip, we got off an exit to get some food. Unfortunately, it was the wrong food exit but there was a Buick dealership so I decided to see if they could look at my tire. I first went into the front/sales office and was directed to the service department. They said they would be able to look at it for me. The gentleman in the front sales office and then the service department were very nice and helpful. It took a little bit as some service employees were at lunch but they got it looked at. I ended up having a nail in the tire so they plugged it and we were on our way. So thankful they were able to look at and fix the tire. And thankful I stopped, before anything else happened driving on the interstate. Thank you for the kind and helpful employees at Prince Buick of Valdosta!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 11/11/2022
Shoutout to this dealership! We were traveling yesterday for a mini getaway. This is also during the wind and rain of hurricane/storm Nicole. Shortly after getting on the interstate heading north, a tire pressure warning came on. As we neared Valdosta only about an hour into the trip, we got off an exit to get some food. Unfortunately, it was the wrong food exit but there was a Buick dealership so I decided to see if they could look at my tire. I first went into the front/sales office and was directed to the service department. They said they would be able to look at it for me. The gentleman in the front sales office and then the service department were very nice and helpful. It took a little bit as some service employees were at lunch but they got it looked at. I ended up having a nail in the tire so they plugged it and we were on our way. So thankful they were able to look at and fix the tire. And thankful I stopped, before anything else happened driving on the interstate. Thank you for the kind and helpful employees at Prince Buick of Valdosta!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Get another estimate!
byon 06/17/2021
Carried my 2016 Buick Encore in to have AC checked. Was told the AC discharge needed to be replaced and I also had a broken knob so I wanted the radio faceplate replaced. My Allstate Warranty covered the parts and all the labor that Prince submitted which was $650 labor and about $400 parts. Then they tell me it will be another $600 because the fender well trim breaks removing it and has to be replaced. Not understanding I call 3 other local Buick dealers and am told that the trim, molding is removed then put back on and that if their techs break the trim or molding they cover the cost because it is removable if time and care is taken removing it. The other dealers also advised that the $400 parts, $650 labor and my $200 deductible should way more than cover that repair. After talking with the Assistant Service Advisor and the Manager I’m told that the trim breaks and that’s my responsibility so now I’m out $139 diagnostic fee only to have to go to another dealer that won’t charge me an extra $600 for something that hasn’t even broken but they are sure that it will. I would just advise that anyone seeking repairs to get at least another estimate from another dealer before committing to a repair here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
great service
byon 06/07/2016
service was very well performed and fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes