Customer Reviews of AutoNation Volkswagen Columbus
Amazing service!
byon 11/07/2023
Everyone at the dealership are so nice specially Ryan and Erin. Ryan’s knows what he does ! He knows the process and cars details so well! I had a lot of questions and he always responded kindly and fast. Both helped me to get the best car and credit options, and they offer follow up attention in case any doubts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 04/27/2024
Everyone was professional from start to finish .. communicated with me the whole time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and timely service
byon 02/11/2024
Great and timely service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Priduct
byon 01/18/2024
Was given time and got text with different fime to appear but dealership had me in 2:00 p.m. rather than 10:30 am serviced the car and got me on my way with no charge as I only had 20,000 miles on vehicle. It did take hour and 40 minutes but no charge was worth extra time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service!
byon 11/07/2023
Everyone at the dealership are so nice specially Ryan and Erin. Ryan’s knows what he does ! He knows the process and cars details so well! I had a lot of questions and he always responded kindly and fast. Both helped me to get the best car and credit options, and they offer follow up attention in case any doubts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
German girl
byon 11/03/2023
Very nice young man welcomed me he explained everything that I need to have done and why. His name is Matthew
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Expensive Maintenance
byon 11/01/2023
I took my 2018 Tiguan into the dealer for brake work. Ended up being over $1100 for routine maintenance on a 5 year old car. Price originally quoted as $950, then $970, then I was told $1107 at checkout because of "shop supplies"...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Matthew
byon 10/31/2023
Matthew is always friendly and helpful. He always gives me a good laugh when I bring my Tiguan in for service. 10 out 10 customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/09/2023
Very professional and quick
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tiguan 2020 sunglass case replacement, roof console repair
byon 09/08/2023
Service tech was professional, friendly and efficient. However, the repair is missing a part. Not noticeable since it is on the back/windshield side of the roof console but somewhat disconcerting since expensive repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Helpful
byon 08/30/2023
Very helpful, kind and good at helping you with your car need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/05/2023
Keep the schedule appointment that was given pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Dash rattle – This issue only!
byon 06/30/2023
Dash rattle that has driven me crazy did not get fixed or addressed seriously. A brush in the glove box. What? You can't be serious. No charge, but no results = unhappy VW Passat owner. Otherwise, you can't beat a VW for quality. I prefer the ones built in Wolfsburg, but I'm not sure what's rolling off the line over there any more.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Mark from the service department
byon 06/30/2023
Mark, did an awesome job of making sure that our needs were met. He was very polite and professional. My wife and I had to return to the service department for our car, due to the replacement part being defective. Mark made sure we could get it done on a Saturday instead of having to take another day off of work. We greatly appreciated him accommodating us. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 06/22/2023
We were very happy with the service we received. The staff was helpful and knowledgeable and the work was completely efficiently and without issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Smooth experience and capable help
byon 06/17/2023
Our service representative Matthew was helpful at all phases of the job. Knowledgeable, quick to find answers to my many questions in a nearly $6k repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 06/15/2023
Edmunds did help me understand the cost involved with my 25k service. Initially I was not happy about the cost but then Edmunds explained why it is there.thanks Edmunds
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
James lucas
byon 06/08/2023
Arrived early and vehicle was immediately taken for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tiguan
byon 06/07/2023
Staff was extremely helpful, issue with my vehicle was resolved and the timeliness of the mechanics was awesome. My wife also needed to get some work done on her laptop during the wait and they helped facilitate that for her as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Great Service
byon 05/23/2023
Big difference in service I receive from this dealership compared to the one where I purchased my vehicle. I prefer this location as it is not overcrowded and everyone that works there is super friendly. If you get your car serviced there, ask for Matthew ...very knowledgeable guy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service VW Atlas
byon 05/08/2023
Expensive- great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Very Misleading
byon 05/05/2023
On April 5, 2023 I visited the service center to get my Audi A7 serviced, as I am new to the area and I have always taken my car to Audi. I was told, they were able to perform routine servicing on Audis and an appointment was made for the following day. On April 6, 2023, I was told the vehicle was serviced. At this point, I was told EVERYTHING was fine and I was "good to go". On 4/23/2023, I was at a red light and my vehicle cut off. I had it towed to the same Volkswagen, and was told I needed a battery and brakes. At this point I was a little defensive as my car had just been "allegedly serviced". My reply was, "if I need brakes now, then I needed them 2 weeks ago when my car was serviced". I purchased the battery ( to find out later, I did not need to), and exactly 4 days after, my car stopped at another red light and would not restart. My vehicle was towed back to the same Volkswagen. I received a call and was told My car would not start, they tried to jump it, they did not know what was wrong with it, and they did not have the capability to run a diagnostic. At this point, I was even more confused as I had just had my car serviced and was told EVERYTHING was fine! I disconnected the call, as I needed face to face interaction. I arrived at Volkswagen, and was greeted as the lady who drives the Black Audi. I spoke with the employee at the front desk and was informed that they did not know what was wrong with my vehicle, as they were not able to run diagnostic. I was confused and informed him they just serviced my car, and everything was fine. I was told, they do not service Audi's and he did not know why I was told that. This left me feeling violated and confused. Keep in mind as I was there, I saw 2 Audi's pull up to get serviced. After this point, I asked for my keys and had my vehicle towed to another servicing location. where they were easily able to diagnose my vehicle and I was told I needed a starter. After being scammed and having my time wasted I will not be using this shop ever again. Nor will I be recommending them to anyone in the future. I DID NOT NEED A BATTERY. I learned MY CAR WILL TELL ME WHEN A BATTERY IS NEEDED!!!!! 1500 dollars later to fix what VOLKSWAGEN BROKE!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments