Customer Reviews of AutoNation Honda Columbus
Dawson made me feel like family. No high pressure sales. SUPERSTAR!
byon 04/18/2024
Dawson the sales rep was friendly, low pressure, and very helpful. I had an unusual question that no one knew the answer to so he called up the car company, talked to the engineer and got the answer. The feel of AutoNation of Columbus was warm and a family like atmosphere. Kevin and Andrew were part of the team also and like Dawson were honest no games people. What a great experience.
Dawson made me feel like family. No high pressure sales. SUPERSTAR!
byon 04/18/2024
Dawson the sales rep was friendly, low pressure, and very helpful. I had an unusual question that no one knew the answer to so he called up the car company, talked to the engineer and got the answer. The feel of AutoNation of Columbus was warm and a family like atmosphere. Kevin and Andrew were part of the team also and like Dawson were honest no games people. What a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Don’t properly check their used cars before selling them
byon 04/03/2024
Micheal Smith was amazing and helped me with everything! If you need a new car, he is the one. However I want to edit this because after having my car for 3 weeks the transmission was bad. They didn’t check the car like they should have and just sold me a car for fast cash. So now I’ve been 3 weeks without a car and they are saying they can’t give me a loaner one unless I pay $45 a day. I was told they don’t check the cars all the way through, they’ll do a test drive and if THEY don’t see anything wrong then they will mark it as good.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Kia Sorento 2019
byon 03/24/2024
Hello Terry, For the moment everything has been fine with our KIA Sorento, we have felt very good with it, both when driving it and when observing it we do not feel that it has any notable problems. Thank you to Terry who was always very kind and attentive to us
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Karl is awesome service man!
byon 01/18/2024
Karl is very good at taking care of his customers, goes far and beyond as he can go.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I am glad Jordan Manibusan was my service advisor when I took my car in
byon 01/11/2024
Jordan was very helpful, courteous, and patient. He answered all my questions, was prompt to return my calls. He made what I anticipated would be a stressful visit into a comfortable and calm experience! Thank you Jordan, you were a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mixed Feelings
byon 01/03/2024
To start off with, we knew exactly what car we wanted to purchase when we showed up, so we told our sales lady, and she brought out the exact car. We were ready to pull the trigger, she got all the paperwork for us, and upon going through finance, we decided the monthly payment was out of our price range. She immediately pulled up another car that was one step down, and that vehicle fit our budget. She was great. Then we get to the financing part… Takes forever and ever and ever, which we were expecting, you know, cause we were buying a car. We didn’t expect it to be fast. We get in the finance guy’s office to sign everything and have issues with the title of our trade-in: The car was in my wife’s father’s name, but he signed it over to us, making it legally OUR car (he’s a lawyer, so knows all the technicals of this stuff). Anyways, we had to bring paperwork home for him to sign, despite the trade in car being in our name. Upon agreeing to sign, even though it was no longer his vehicle, he noticed his name was spelt incorrectly on all of the paperwork. We contacted Honda and were told to bring him in the next day to fill out the paperwork in person and they would fix the typo. The other issue day of was that the finance guy had already disconnected his card machine for the night. I was kinda confused by that. So we had to wait until the next day to pay our down payment. Another very strange thing, I thought, that we could not pay anything for the car, but take it home. So anyways, when we went up there to have her dad sign the corrected paperwork, we paid the down payment. They called later that day and say they need the last 3 check stubs of my wife. It was the weekend and she did not have access to her check stubs outside of work, so they said she could bring email it to them on Monday when she got to work. So she did. Didn’t hear back from them for 9 days, when all of the sudden, it was IMPERATIVE that we call them ASAP or they are going to take the car back. So we call, and the paystubs did not have her year to date pay on it. Keep in mind, this day was the DEADLINE for the deal, and they just now saw that it didn’t have year to date pay. Long story short, my wife’s government job does not put year to date pay on their paystubs. So she had to request a year to date document from HR. They were great and got it to her in a matter of hours. We submitted that to the finance department, but that apparently wasn’t good enough. A SIGNED, OFFICIAL GOVERNMENT DOCUMENT wasn’t “sufficient”. They told us we had to come up there. So my wife brought her laptop, all paystubs, and the official document from HR. After sitting up there for 2 hours, he made her take a screenshot of some “quick glance” stuff regarding pay on the HR website. Then they couldn’t figure out how to print it. My wife ended up taking over the computer to email it to the employee, reboot the computer, troubleshoot the printer, and finally got it to print. No “thanks” or “sorry for the inconvenience” or anything from the finance guy. No nothing. After sitting up there almost 2 hours, our sweet sales lady was like “I don’t know why they’re having such issues with this. It doesn’t make sense. Y’all can go home and I’ll update y'all tomorrow.” Thankfully everything went through, but it was a LOT more difficult than it needed to be. I purchased my truck by myself from CarMax a few years ago and had ZERO issue, other than trying to talk with out of country customer service for my bank to let my card be charged the down payment. Took less than 3 hours and never heard from them again, cause they processed all the paperwork correctly. Unfortunately, my wife’s first time buying a car experience was not as good. She never wants to buy another car because of this experience. This is why I have mixed feelings. Our sales associate was fantastic and would get 5 stars. But because of the financing department, they are getting 2/5 stars. I will tell people to go visit our sales lady, but I’ll also warn them of the financing department.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
We saw it. We liked it. We bought it.
byon 12/28/2023
The team at Honda were so friendly and professional. This was an unexpected purchase but the easiest experience when buying a new vehicle. We are very pleased with our service they provided.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Honda
byon 12/16/2023
Trevor was very Professional, was able to get parts and schedule time for repair of trunk in my trunk in a prompt way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/05/2023
On Friday my B12 service light came on. I was able to schedule an appt for service on Monday (12/4/23). I was in and out within 2hrs. The price of services rendered were reasonable and not through the roof. As always Trevor is kind and willing to assist an any way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Honda Pilot purchase
byon 11/30/2023
AutoNation Honda was the best! I went to just look and drove away in a 2024 Honda Pilot. My salesperson, Christian Johnson, was professional and very knowledgeable about the vehicle. I appreciated him not being pushy but allowing me to make my decision .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 11/30/2023
I went to Auto Nation to purchase my first vehicle & the process was long & stressful. But that's apart of life when you purchasing a vehicle, but I will say that Michael Jeter, Andrew Placido, & Chase were patient & kind until I walk out of Auto Nation with my keys in my hand if you're looking for the best looked no further than Auto Nation (Honda) of Columbus Georgia
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Atul
byon 11/16/2023
Very quick response
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trevor was fantastic
byon 11/13/2023
Trevor in the service department kept me informed on the status of my repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
James
byon 10/09/2023
Professional and courteous, reasonable service times
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda hybrid catalytic converter
byon 09/29/2023
Trevor Caudle was my service rep., very professional , courteous , service completed in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job guys!
byon 09/28/2023
This is my 2nd car I bought here. Excellent service, quick in and out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
In and Out
byon 09/18/2023
I just needed an oil change and my tires to be looked at. Because I'm always paranoid about my tires. It was about an hour wait and I came early! Pretty chill atmosphere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 09/18/2023
Visited AutoNation Columbus on 9/15. Service was as promised. Have never had an issue and always know what to expect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A man of his words
byon 09/15/2023
I visited the Auto Nation with a vehicle and color in mind. I left and in a few weeks I received a call from Terry. I purchased the vehicle and color that I wanted. Thanks Terry
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 09/11/2023
Good afternoon. I have bought 2 Honda Accords at this establishment. I have my vehicle service prompted. Trevor is the on service agent that I go to. Why? He is wonderful!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/05/2023
Auto Nation Honda customer service is always great and they have a friendly staff every time I come in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments