Dyer & Dyer Volvo Cars

by rajoy97 on 03/17/2018

I'm so glad I visited Dyer & Dyer Volvo dealership on 3/16/2018. A few days ago I called their dealership and spoke with Allan about an available gold 2011 Toyota Prius Three. Luckily no one bought yet! So I scheduled an appointment with Allan for 3/16/2018 and I'm soooooo glad I walked through their doors. As a lady that is not as familiar with the car buying process, it can be a little intimidating. But from the time I got to the dealership to the drove off with my new wheels - their staff was so helpful and professional. The wonderful, friendly receptionist was welcoming - and I don't spend my hard earned money where I am not appreciated. Whenever you walk in a business (that values your business), they should greet you with a smile and make you feel welcomed. I asked to speak with Allan (Super Salesman) and Allan came shortly to hand me the keys so that I could test drive. As he made a copy of my license, I took the keys and my friend (who is more knowledgeable when it comes to cars) started looking at the car front to back, under the hood, tire treads etc. The car fax was satisfactory and after test driving on windy and hilly roads my friend and I were also impressed too (which is not easy to accomplish LOL). So then we enter Allan's office and discuss the numbers. Luckily for me the sale price on the car was under thousands of dollars compared to Kelley Blue Book (if you buy a used car...ALWAYS LOOK AT CARFAX AND COMPARE ON KELLEY BLUE BOOK's WEBSITE). Obviously with a great deal, I couldn't walk away. My credit is not perfect, but Allan and Denton (Finance Wiz) were able to offer me with a good interest rate!!! Think I will pay it off much sooner so I won't have a car note as long. Allan answered my questions and my friend's questions with respect - which I appreciate. Even the owner/general manager of the place came by struck up a conversation about my job and jokingly asked Allan to treat me right - Dyer & Dyer knows how to treat their customers! As I was in the financing office Denton offered additional options, and he may have been surprised that I turned down the additional options but he didn't hound me on why I was not interested. So even he understood how to respect a customer's wishes to not add on additional options - he didn't ask harshly or interrogate. With the paperwork to sign, he explained each page and he didn't seem annoyed that I was reading what I was signing, everyone does not have that kind of patience. Pleased with the experience I chipped in a sizable down payment which lowered my car note and I left with my key to my Prius aka GOLDIE! I’m going to recommend them to my coworkers that are also interested in buying cars. Proud Owner of Goldie, Rhonda J.

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by bobandjing on 10/25/2015

We just purchased a new XC60 and had a great experience at Dyer & Dyer Volvo. The price and the personnel were excellent. I especially want to thank Allan F. and Morris B.; I appreciate their honesty and up-front approach.

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by d2_atl on 03/12/2015

THREE WEEKS AGO-I wanted to purchase a used car from Dyer & Dyer. Over three weeks, multiple D&D salespeople, marketing people pursued me to purchase, calling several times a week. SATURDAY-I decided to buy the car. SATURDAY-My financing was approved the same day. The sales manager approached me, shook my hand, and said “We had a deal”. However, I wouldn’t take delivery without a mechanical inspection from a 3rd party. Dyer & Dyer would not accept a deposit to hold the car until the mechanical inspection was completed, "either take the car or take your chances". MONDAY-Dyer & Dyer agreed to a mechanical inspection on WED @ 4p. WEDNESDAY @ 12n- Dyer & Dyer confirmed the appt. @ 4p. WEDNESDAY @ 4P-I entered D&D to take the used car to the inspection. I was told, "Sorry, a Man is buying the car right now." When I asked the salesperson why he didn't call me to cancel the appt.? "Well, we just approved his financing." I reminded the salesman, my financing was approved FIVE days prior. His response, "yes, well..." The sales manager made the decision to give the car to a man who just walked in, versus a woman he made a sales agreement with five days prior. In the last five hours, I've heard multiple stories from other women, of similar experiences. Dyer & Dyer management makes exclusions or sales restrictions on the basis of sex: If a sale is between a Woman or man, the sales manager will give the deal to the Man. That's discrimination and that's against the law.

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by leahmay on 06/18/2012

In 1994, I purchased my first Volvo from Dyer and Dyer. Thus began my love of Volvos. Recently, with my daughter about to finish college, I decided I needed to downsize to a smaller vehicle from my 2007 XC90. I had strayed from coming to Atlanta to buy other Volvos and had almost given up the brand because of poor service at the dealers in my area. I took a chance, contacted Dyer and Dyer and for over a week, Joe Firpo tolerated my endless questions about every imaginable thing. In a world were customer service is basically dead, it is so refreshing to find people who want to help a customer. Last Thursday, I left my office near Nashville at noon and by midnight I was back at home with a fabulous new XC60. Joe checked on my progress as I made the five hour drive, Ben Hooper quickly got my test drives ready and then Gary Gilbert flew through the paper work to get me back on the road home. Your staff should be commended for the outstanding manner that they handled my sale and the others I watched while my car was being prepared. This is my sixth Volvo. I hope and pray that it lasts as well as the others I have driven. I am Volvo for life and when my daughter needs a new car, we will be back to Dyer and Dyer to purchase her next car! Thank you all for the great experience!!

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by cch08330 on 04/25/2011

Absolutely unprofessional [violative content deleted]! I was working with Samantha on a vehicle. I called her before leaving my house to come up to the dealership. I live 2.5 hours away and made here aware of that before heading that way. She said they would be open and waiting to see us. Once we got to the dealership, we were informed that there was someone else in the middle of purchasing the vehicle we had came to see. Not only did they not give a crap that we drove 2.5 hours to see the car, they wanted to string us along for a little bit with the hopes they could sell us the car if the other person did not purchase. Hell no! I will never do business with these [violative content deleted] again and I will do my best to spread the word of how they do business there.

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