Rick Hendrick Chevrolet of Buford

by Lisa Walker on 02/01/2024

Roman Chandler did a great job of listening to what my needs were and was able to find the perfect vehicle for me and my family. Jordan with the finance team also made the final details run smoothly. I would highly recommend Rick Hendricks in Buford if you are looking for a new or used vehicle.

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by jonesey on 09/15/2023

Brandon M. and everyone was very great! We came back two days in a row, and each time everyone was sweet and attended to our needs! Thank you so much for everything!

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by mburnham on 08/30/2023

Buying a car is never fun, but this dealership helped everything run smoothly! Mike, our salesman was great!

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by Langford hook and reel on 05/30/2023

Josh in service is awesome and goes above and beyond to help me with my vehicle

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by Sam Rush on 04/18/2023

Excellent professional service. Nancy Smith my service adviser is just great customer service. Schedule me for a last minute service of my truck.

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by Rudene A B on 04/11/2023

Dropped off my granddaughter's graduation gift , a 2012 Chevy Cruze to be checked out....because because I heard a suspicious sound coming from under the hood...to my relief , service manager Mr Paul immediately went to work to helping me resolved the clicking noise, by having one of his top mechanics to analyze the problem. To my dismay it was a lot worse than I imagined...Mr. Paul was very helpful in contacting my warranty package team ...to get some fire 🔥 under them to approved the repairs. Thank you Rick Hendricks Chevrolet service for resolving this dilemma n now we can happily celebrate my only granddaughters graduation day by presenting her with a safe n road worthy vehicle ...Mr Paul u n your service Team are the Best ....Ms Rudy<br>

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by ADRoach on 04/11/2023

The entire staff at Rick Hendrick went above and beyond to make the experience a memorable experience. I have already been referring friends and acquaintances to Rick Hendrick since my purchase and will continue to do so. As far as standouts in the process, Michael David and Hector both were very helpful with the entire process and Michael actually helped my wife keep our two children entertained while I was completing the paperwork. This shows that Michael is truly an asset to Rick Hendrick Chevrolet and in my opinion is a STAR employee.

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by CLadd2023 on 03/22/2023

Our sales person Leah, met with us on the lot as we arrived. We had been to several other dealerships that day and she was a welcomed change to the customer service that we had received at other dealerships. Leah discuss with us what we were looking for and right away showed us the vehicle we were looking for with all the bells and whistles we wanted. Leah was so pleasant and made us feel so comfortable. She and Casey were very knowledgeable. They worked together as a team to move things along in our favor. Your service dept was quick to buff out a place on the Equinox the following day with Leah’s assistance. You have a good group there, hold on to them. From our experience they make Hendrix a one of a kind dealership.

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by Chaplain on 03/03/2023

I appreciate the service needed when things happen, and especially preventative maintenance BEFORE things happen, by truthfully explaining what’s required or preferred as a recommendation. It’s why my family comes here from a great distance.

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by CGreen78 on 02/17/2023

Great customer service and great overall experience in getting the car of my dreams. Bruce Almighty is the ultimate salesman!

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by Samir A on 12/21/2022

I had a great experience at this dealership! I was helped Reggie Edward and he was super helpful!

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by delay-2010 on 12/19/2022

During negotiations, I wanted LoJack to be removed from price and vehicle. I was told it was done. While being rushed by Claudio to sign papers, I was told I needed to sign for after market installed equipment. I told him it was to be taken off and he stated it’s standard to sign if even if you aren’t getting it. Later that evening, I got a text to download the LoJack app. I called the sales rep and the sales manager called me back. He stated that I had agreed to it. Informed him that it was agreed to be removed during negotiations from pricing and vehicle. He told me he would have to review and will call me back the next day. It has been over a week and nothing has been done from anyone regarding this issue. Deceiving practices.

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by Adnan Akbar on 09/29/2022

I was wondering how can I get a new truck which is already short in the market. But I am feeling lucky because Rick Hendrick Buford's staff made it possible for me the same day. Keep the good work up and spirit high guys. Thanks a ton for going above and beyond.

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by Unsatisfied on 06/23/2022

In my 46 years of being a vehicle owner and operator, this was the absolute worse experience I have encountered! The "1 -Star" is only because the drop-off experience was good. It was all downhill after that. The original work that was to be completed (a GM recall, and an issue with Stabilitrac) was not completed! I also asked for my transmission to be checked due to shifting issues. This did require work that was performed, and we will see if it is actually fixed over the next couple weeks of driving. It is better than it was. However, it is "hard-shifting" on deceleration now. So, this jury is still out. The car was to be completed in a few days. However, due to a part order it was extended to a week. However, there continued to be excuses as to why it was not done, and at the end of the day, this dealership had my vehicle for 3 weeks and still did not complete all the work. In addition, the service managers were quite unresponsive, and some were even rude. I attempted to reach a general manager or department manager and was denied. I even had to spend over $350 additional to rent a vehicle because this work was not completed as promised. This is only a brief summary of the things that occurred during this time frame. There were a lot of "reasons" why delays occurred. Some of which were acceptable. However, it is completely unacceptable to be told one thing and then to not receive that communication or to meet the deadlines that were promised. Nor is it acceptable to be treated so poorly. Again, the original work WAS NOT COMPLETED! I have saved a copy of these comments and am submitting them directly to GM, as I do not trust the owners of this survey to do so.

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by Mledford on 06/17/2022

We appreciate the patient and thoughtful service that Ricardo provided us!

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by Jeremy P on 06/11/2022

Highly recommend Ricardo Espinosa. Jordan walks also great help in closing the deal.

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by Isaac K on 06/03/2022

Had a wonderful experience! Ricardo Espinosa was my sales rep and I tell you what, he was probably the most honest and informative car salesman I've worked with. I would highly recommend asking for him when you call the dealership cause he will take phenomenal care of you! The dealership is clean and organized with an inviting staff. And finance worked hard to bring us to a point that made sense for both of us.

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by Cedric F on 02/08/2022

The service at Buford is the best

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by Medreala on 02/03/2022

Rick Hendricks Buford Georgia is very deceiving There finance manager harassed and humiliated a 52 year old African American woman There finance employee Casey Pnopes did a yo yo agreement on me He sold me a vehicle had me put insurance on vehicle gave me tag and registration and told me terms of my agreement and then in 30 to 45 days he tricked me into driving 45 minutes to an hour away to his location to sign new paperwork with a higher percentage and monthly rate then when I refused he put me out of vehicle at night in blistering cold weather had me take all my belongings out vehicle and had a big male employee mean mug me and park 2 big F250s behind my vehicle that was parked directly in front of building I am suffering from anxiety can’t sleep and have missed many days of work and is sick to my stomach because of this Someone need to notify the owner of this incident not the general manager because he was rude as well this dealership has caused detrimental harm to me and I am disappointed and disgusted

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by Traveling on 04/15/2021

As we were traveling we had water pump issues. Rick Hendricks Chevrolet repaired our vehicle. After some discussion with Rick Hendricks (Nancy Smith) and my insurance (Ally) we were able to get repairs done at no cost to us. I would highly recommend Rick Hendricks (Nancy Smith) as Service Advisor). Thank you so much Nancy for your help.

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by Traveling on 04/13/2021

I have Ally insurance, which pays 100%. We paid out of pocket to get repaired on Saturday. Ally says they will only pay to Manufactured suggested retail price. So I am now out approximately $100 due to your overcharging. I am not satisfied with your methods.

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