Customer Reviews of AutoNation Toyota Winter Park
Satisfied Customer
byon 04/15/2024
Great experience from the time I stepped in the door. I was met by Henry, an excellent salesperson, who was very patient and knowledgeable about their vehicles. Due to his expert advice and tips we purchased a new Corolla Cross Hybrid. Thanks Henry!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 04/15/2024
Great experience from the time I stepped in the door. I was met by Henry, an excellent salesperson, who was very patient and knowledgeable about their vehicles. Due to his expert advice and tips we purchased a new Corolla Cross Hybrid. Thanks Henry!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The sales rep abanoub was great
byon 04/09/2024
The sales rep abanoub was great explained everything inside the car and outside and how can contact my phone to the car He was great and answered all my questions Also the sales manager Beshoi was very helpful thank you so much
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Experience!
byon 03/26/2024
After shopping around at other dealerships we decided to go to Autonation. Best decision! Our salesman, Aaron, sales manager, Luis, and finance manager were extremely helpful, polite, and respectful. Aaron went way above by taking the Navy license plate holder and steering wheel cover off our trade and putting them on new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excessive time
byon 03/22/2024
After a 2.5 hour drive and having gone over most figures via email before visit, more than 3 hours at dealership was extreme and uncalled for if personnel had been prepared. On the plus side, we did come to an agreement and I drove home (2.5 hours) in new Toyota Sienna Platinum.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time car purchase
byon 02/27/2024
First time buyer. Great experience, but I thought the dealer would throw in some small gift (like cargo tote, first aid, emergency kit, door edge guards). They did not come down from their sticker price, even though Edmunds priced it a little lower. Still learning the car features, but so far I do NOT like that I have to keep the phone plugged in for maps to work. When I was there, I asked how to see the maps and they never outright said that the phone MUST be plugged in to see the maps.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They rock
byon 02/22/2024
Helpful staff, not pushy or in your face. Easy to deal with. This was the smoothest car buying experience I've had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recommended, but with a caveat.
byon 02/21/2024
My saleswoman and her immediate supervisor worked very hard to find the vehicle I wanted, ultimately succeeding for me. However, the dealership has a policy of "first into the showroom, first sold to." Even if they have already promised you a specific vehicle to you via text, phone or email, if the vehicle is already on their lot and someone else gets walks into the dealership before you get there, they will sell the car out from under you. That's what happened to me. A car that someone else had reserved but was rejected by them when it arrived on the lot was offered to me after hours on a Saturday night via text. I accepted it at a specific price within the hour, and my acceptance was acknowledged. But Sunday morning, before I had any chance to make the two hour drive to the dealership, another salesperson sold it to someone who walked into the showroom that morning. I didn't find out it had been sold out from under me until my own salesperson discovered it when she reported to work on Monday morning. She advised me that the dealership's policy was that any salesperson can sell any car on their lot to a walk-in, even if it was already promised to someone else online. Outrageous, right? To avoid this, you can't depend on being promised something already on their lot. Instead, you must RESERVE a vehicle, sight unseen, that has not yet arrived and agree on the price BEFORE it ships from the factory to the dealership. You will only have the manufacturing VIN, not the final VIN, to identify it by. Some days before it arrives, you will be sent the final VIN it has been assigned. My saleswoman and her manager worked with me to do this for a car allotted to their dealership about two weeks after the other car was sold out from under me. If not for their personal efforts, I would not have bought a car from this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Buying a Car
byon 02/19/2024
Easy honest process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car purchase
byon 02/09/2024
I received a prompt call back from my inquiry, negotiated my price on the phone and it was the same when I left the dealership. Great experience thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
gold star
byon 02/08/2024
very satisfactory experience. work with english speaking salesperson preferably.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
All expectations exceeded.
byon 02/02/2024
The AutoNation Toyota Winter Park team demonstrated a high level of professionalism at all times. From the salesperson to the finance staff, they were very attentive and helpful. They made sure I understood the entire buying process and answered all my questions patiently and kindly. The 2024 Toyota Corolla hybrid I bought is of exceptional quality. The vehicle is in perfect condition and works flawlessly. The dealership is a pleasant and comfortable place. The facilities are modern and clean.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent
byon 02/01/2024
My sales person Eliezer Gutierrez was very outstanding and courteous. Patient and made me feel comfortable during the buying it was a nice experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr. and Mrs.
byon 02/01/2024
My wife and I had a great experience and AutoNation. The staff was very friendly, professional, and knowledgeable about the products and services. We bought a new car and it was a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
But a car from Dawson
byon 01/31/2024
I first want to start by saying I hate car shopping. I don’t like salespeople in general and I feel cars salespeople are the worst considering I’ve had probably every scheme and trick you could think of pulled on me. With that being said I let my salesperson Dawson know my concerns and that I was skeptical. He went out of his way to calm my worries and assure I wasn’t going to be screwed over. He literally took videos of himself with the car and the time to prove it was on the lot and was there before I got there. He brought his manager over (Edward) to again assure me they weren’t like the other guys. I told them which bank I wanted to work with and they stuck strictly with that bank and didn’t try to hit my credit with other lender checks. I did want to wait a week before writing a review to assure I had no issues with the car once driving it home and having it as I have had in the past. I’ve had no issues. Back to the buying process, Austin handled the paperwork and I loved how easy going and patient he was as my 9yr old sassy daughter was along for this whole process. He answered every question I had and waited for me to calculate things like the $100 donation I had seen in one review claiming we pay for it. They do not add on or try to hide this $100 donation, they just take it out of the tax that you were already paying. Which again I did the math and the tax amount was right and nothing was added. Both Austin and Dawson even helped me clean out my old car moving them to my new car and when I went to leave Dawson noticed I was sitting there for a bit and came over to make sure I was good and knew where everything was. Mind you this was an hour after they closed and he could have just been like I’m out once everything was done with the paperwork. This was honestly one of the best car buying experiences I’ve ever had and I can hands down say I love my car. It’s literally everything I wanted and I feel I got it for a fair/great price and was happy with what they gave me for my trade in. I will definitely be back and hope that if Dawson is there he can sell me my next car when my current baby can’t drive anymore. I did forget to mention my only dislike and it’s a personal opinion and because I get anxiety, and I get why they do it but I don’t like that there are salespeople right outside the door ready to just pounce the moment you walk up. Again I get it just not for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rav4
byon 01/31/2024
Fue una experiencia súper agradable, muy buena atención y siempre buscando lo más conveniente para el cliente me siento feliz por mi nuevo auto, desde el primer minuto hasta cerrar el negocio fue una experiencia agradable😃
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality
byon 01/09/2024
The service technician explained all procedures and prices before. All recommendations were understood and documented
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 12/28/2023
Dealership called about 1 year maintenance routine. Stopped in helped me quickly . Quoted me a price and gave me a better deal. Was super helpful .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Broken car
byon 12/18/2023
Never fix anything just bandage it
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Espectacular Sales services
byon 12/14/2023
I went ,was approached by Bino salesman, with courtesy and very professional he showed few cars, but I told him I like this one he showed all the information about the auto.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation repair
byon 12/13/2023
Anthony was great. Helped and explained everything
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
new car purchase
byon 12/12/2023
I was very impressed with the dealership and the sales/finance team. Very positive experience. Sales agent Yadiel Marrero was excellent. Great product knowledge.Austin in the finance dept was a pleasure to deal with as well.Auto Nation is awesome.The Subway sandwich closed the deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments