Mercedes-Benz of Tampa

by mad_customer on 03/09/2018

After agreeing to purchase a $115,000.00 car you would expect not to be over billed for registration fees and also expect the vehicle to be detailed. Unfortunately this dealership tries to make money by screwing you any way they can. When I asked what was the $699 fee on the paperwork the manager told me that's just extra profit..... really... When I asked about the car being detailed before it gets delivered my salesman told me he has it in the back being done now...Great!!!! When the car arrived clearly it had not been polished or waxed.. maybe they washed it. When I called and spoke to the sales manager he said they detailed it about a 45 days before... so which is it? $115,000 car and you dont give it another polish and wax after it sat on your lot for 45 days... I ended up having it done locally a day after delivery and asked them to reimburse me for the $345 which they refused..2 weeks later they then tried to tell me that the car i traded in had a problem with the air condition and somehow that is now my fault. I asked for the new one i was purchasing to be fully inspected and they had it done... why they didn't ask me to do the same prior to the trade? This is why they are not paying me the reimbursement of the $345 detail. Really? So if there was no so called problem with my trade in would they have paid me? I dont think so. How about being charged double for motor vehicle registration fees and then having to fight to get my money back which to this day I have been told a check would be sent to me and its been almost a month now.. come on...And not to mention prior to paying them I told them exactly what the motor vehicle fees were and they still double charged me. Had i not said anything they were not going to be refunding me anything... I will believe it when i actually receive a check.... All in all this was a terrible car buying experience. I would tell you to stay as far away from this dealership as possible because they dont care about people or taking care of the customer... all they care about is how much they can get out of your wallet... from the salesman to the general manager this was the worst car buying experience I have ever had...

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by mike232 on 09/27/2016

My wife and I bought a new E class the end of Aug. Still can't believe how good the buying experience was. If you had told me before that buying a new car could be so hassle free and actually enjoyable I would have thought you were crazy. Ask for Fausto and pick out your MB with him.

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by jcapezzuti on 04/27/2015

This was my third purchase at MB of Tampa. They take great care of their customers and go out their way to ensure a pleasurable experience. Highly recommend MB of Tampa and the Team.

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by tdorsett on 04/16/2015

I was in the market for an E or S class Mercedes Benz, and I happened to meet Cary Jedlovec at Mercedes Benz of Tampa through an email inquiry about a car featured on their website. He was a breath of fresh air when compared to the service I had received at another local Mercedes Benz dealership. He invited me to come over to Tampa at my convenience to come and test drive the car that I was interested in. From the moment I got there, Mr. Jedlovec took the time to explain and show the different features of the S class. Although I did not purchase that day, Mr. Jedlovec would keep in touch with me and would follow-up with phone calls and emails of good deals for me. In the end, I chose a 2014 E350 which Mr. Jedlovec as promised drove my new car to my house in Orlando from Tampa. I love my new car, and I'm so glad that I took my time and met Mr. Jedlovec. Thank you so much Mr. Jedlovec for your exemplary sales and customer service skills! If I am in the market for another Mercedes Benz it will be with you at Mercedes Benz of Tampa and not at my conveniently located dealership.

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by BenzQueen on 04/16/2015

I have encountered Sales Representatives before and they have been ordinary. At the Mercedes Benz of Tampa Bay, I have encountered Richard Harris and Gary Green as Top of the Line Sales Representatives. They are extraordinary. My older model Mercedes had broken down on me, but in the past, it had served me well. I was not planning on departing from my car at the moment. It wasn't until I had an encounter with Gary and Richard that I really felt that if there was going to be a time for me to part with my older model vehicle, a 2003 C240, that the time was now. After hearing all the wonderful things Richard and Gary had to say about being a member of the Mercedes Family and test driving a 2012 C250....I was actually at the right place, at the right time, with the right sales reps, purchasing the right car for me. I know the car spoke for itself to me but it really did help hearing the comforting words of my sales reps that help me make the decision to purchase my new-used 2012 C250 Mercedes Benz. Those guys took me around and introduced me to all parties involved in finalizing my purchase. My time was valuable to them and they treated me as such. I love being a member of the Mercedes Family!

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by sprinter6 on 03/11/2015

Mercedes Benz of Tampa salesman Adrian Sanderson sold me two (2) new M/B's in a week. One was a black S550 Coupe. Very sweet ride. Adrian is very knowledgable and knows what he can and can't do. No BS. He also sold me a Sprinter and is an expert with those too. The dealership as a whole, including service is top notch. No more BMW's for us...

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by smartguy3 on 03/07/2015

We purchased our SMAT car on line with Kevin Choo. Everything was done before we arrived and the car buying experience was total stress free.

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by mercedes_owner on 02/28/2015

I was referred to a Mercedes salesperson (Kern) through a good friend, and from the time I spoke with him on the phone, met at my car door when arriving at the dealership and presented to Kern and driving off the lot in my new Mercedes, the whole experience was IMPECCABLE. There was no hassle, they talked me through every step, treated me with respect and dignity and made me really proud of becoming a Mercedes owner. I heard about the "Mercedes experience" and how they treat you, but to experience it for yourself was amazing. I immediately called my sister and referred her. I love it!!!

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by MsCandi on 01/20/2015

From the time I spoke with our sales rep through sitting down with the finance team I was treated with respect and courtesy. I never felt pressured to make a decision. All my questions were answered and I was allowed to take my time. Very professional and knowledgeable team. I was quite surprised actually! I would recommend Mercedes-Benz of Tampa to anyone looking for a hassle-free purchase experience. They took the stress out of the car search!

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by TampaKing on 12/16/2014

This is the first time I have bought a car from a dealership. I could not have asked for a better car buying experience. This isn't the first time I have been to a dealership, Just the FIRST time everything I felt at ease and actually went ahead a purchased a vehicle. I purchased one of the least expensive cars on the car lot, but I was treated like I bought the most expensive car.

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by judy_m on 12/13/2014

I would recommend Mercedes-Benz of Tampa wholeheartedly. I have complete confidence in their knowledge of their vehicles and complete trust in their customer service. I dealt with Mark Gray who went above and beyond with his customer service both before and after the sale. He made sure I was happy with the vehicle, got me exactly what I wanted, and he followed up after the purchase. He wanted to make sure I was aware of all the features and am comfortable driving the car. Mark made the whole experience seamless and I am so happy with my purchase! Mark and his team truly make me feel like my car purchase is important to them and that they will be there should I ever have any questions in the future. There is no doubt that I will purchase my next vehicle from Mercedes-Benz of Tampa as a result of this car buying experience.

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by cjf1 on 12/08/2014

I was very impressed with the excellent service provided to me by the Sales and Technical Associates. Vito, Ryhan and Joey thanks again. I will definitely recommend Tampa Mercedes Benz to friends and family.

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by bowena on 12/05/2014

I have leased several cars from this dealer. Very well run operation. The people are knowledgeable, friendly and reasonable. I considered looking at other cars this time (Tesla, BMW), but went back to this dealership because I felt comfortable with the people.

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by RajNewYork on 12/02/2014

From the very first step into the dealership to driving away in my new vehicle, the management & staff were exemplary. I was amazed at how responsive and personal every interaction was, regardless of which staff we dealt with. Our salesperson, Antonio, and the finance manager, John Fallon, really made it a win-win experience. And I plan on buying all my family cars from them.

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by Nirvason on 11/21/2014

Leased a 2014 CLA250 here, got a great deal from Mike, everyone I had communicated with is super nice and helpful, I highly recommend this dealership.

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by E400Coupelover on 11/11/2014

Bought a 2015 E400 Coupe from Blake Petrich. He was very professional, knowledgeable and courteous. The process from taking a test drive, going through financing and taking delivery was very smooth. There was no pressure to purchase add-ons. MSRP was discounted and the trade was fair. This was an easy stress free transaction. Lea was splendid during the delivery process. She was pleasant and did an excellent job going over the features of the car. Overall, it was a 5 star experience.

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by CourtneyIRB on 11/03/2014

We recently purchased our GL550 from Vito Bosco of Mercedes Benz of Tampa. He was efficient, courtesy, and made it easy to do business. I would recommend him to friends and family as I truly appreciate his kind, professional demeanor. Will be heading back to Vito for our next purchase.

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by joanne32 on 09/18/2014

Mercedes of Tampa Bay go out of their way to make the transaction seamless. Simon was great to work with and will work with him again on my next Mercedes

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by dwfl on 08/28/2014

Recently bought via MBTB - Great experience - Sales professional (Julie B) was professional throughout - Would recommend the car, the dealership & Julie B

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by dkazarian on 08/03/2014

The dealership bent over backwards to accommodate me. They were very helpful and not pushy. Went beyond the call to keep me happy. I didn't buy the car because it was used (although in magnificent condition) but didn't have the safety features I was looking for. I'll probably buy a new car from them if they have one equipped like I want it.

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by marnij on 07/29/2014

I am leery of car dealers, but working with Keith A of MB of Tampa, was painless. No last minute switches or surprises. And he responded quickly to all my questions. It was as you want the car buying process to be.

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