Customer Reviews of Rick Case Kia
Awesome Experience
byon 07/18/2023
We worked with Michael McDonald and he was helpful in every way. Efficient and knowledgeable. Answered every question.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always willing to help.
byon 12/01/2023
Great service. Scheduling an appointment is not the easiest with their new system.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top service and hospitality!
byon 11/16/2023
I have been going to this dealership since 2014 and I clearly love it! Rick Case Kia is an amazing place to not only leave your car for service. They have incredible amenities!
- Recommend this dealer? Yes
Dawn Williams , a Super Woman Service Writer
byon 11/02/2023
I always use Rick Case Kia for do Service on my cars , Rick Case Kia Service Department is second to none in South Florida, first time a have a Lady service Writer, was a great surprise, she is a great asset for the dealership, keep the great work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stealership!!!
byon 08/01/2023
Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which is completely illegal. They make you sit and wait all day so when it is time to sign you are desperate to leave and rush things. It's just awful 😞. I don't understand why they choose to score one single sale over winning over a customer for life. 🤷🏻♂️
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Awesome Experience
byon 07/18/2023
We worked with Michael McDonald and he was helpful in every way. Efficient and knowledgeable. Answered every question.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Straightforward process!
byon 07/17/2023
Sean Coleman was a great salesman. He was attentive, very quick and knowledgeable. Sean made this long process a lot more bearable with his positive attitude and his witty personality. Otto was also very helpful! I’m overall very happy with the dealership and the service I received, and the car drives amazing! I’m confident that when I go back for service they will treat me right!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Telluride maintenance
byon 07/17/2023
This dealership has the best customer service when it comes to your maintenance. They are all ways in contact with you while your car is in the shop and are very friendly. I wouldn’t go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Services and everything was quick.
byon 07/14/2023
This dealership is a beautiful boutique attended by excellent professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best experience when buying a car
byon 07/14/2023
Very professional staff and very friendly. Buying a car is always a hard experience, but with this guys I feel that they care about their customers. It is the third car that buy from them. Totally recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor customer service.
byon 07/10/2023
I made an appt 1 month in advance for routine service. They told me the car would be ready by 4, which I thought it was ridiculous for an oil change. At 2:30 I texted the service coordinator, and no response. At 3:00 I called, he had no update. At 4:00 I texted and it had not even been touched. Somehow at 5:00, it was ready. I was disappointed with the customer service that I expect at Rick case. They blamed it on the generation today’s work ethic. I told them they book too many appointments and they have a level of service to maintain. Also the car smelled like cigarette smoke. Never going back.
- Recommend this dealer? No
Service with a smile
byon 07/10/2023
Was extremely happy with the whole attention, professionalism, timeliness and friendliness for my first service appointment for my Kia Sorento with this dealer. From the moment I got in line I was attended to, no waiting! A smooth process with very knowledgeable and friendly advisor Lee. My car was ready with the oil change done way before it was promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 07/08/2023
Excellent sales associate , very knowledgeable answer all of our questions and concerns. The entire lease process was fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nothing short of outstanding!
byon 07/08/2023
A very pleasurable, flexible, and well informed car buying experience. I highly recommend Rick Case Kia to my family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Talk about exceeding expectations!
byon 07/08/2023
Thank you James (sales) and Jamal (finance) for exceeding expectations during our car buying process. They were friendly, flexible, and patient. They listened and didn’t force the sale or final negotiations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing experience beginning to end!!!
byon 07/08/2023
Juan was amazing! Very knowledgeable and friendly… definitely the best choice in Kia dealerships in So. Florida.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The best dealership service experience ever!
byon 07/08/2023
I leased a Kia from Rick Case Kia three years ago and I have always had a good experience dealing with their service department. But my experience this morning was particularly exceptional and deserving of praise for Robert Popola, Service provider. He was outstanding and went more than the extra mile to help and solve what could have been a frustrating situation. Let me pause here to say that I have leased many cars over my lifetime in many different cities. I learned long ago that you want to go to the dealership with the best service department. Your number one priority should be about what happens after you buy or lease a car. You will probably never see the salesperson much after the papers get signed. But you will see the Service Team. And when I was shopping dealerships here in Fort Lauderdale, I always found the opportunity to get away from the sales person to personally walk into the service area and engage employees in discussion. And those I spoke to at Rick Case Kia Service three years ago gave me the confidence to sign a lease with them. If I had not felt good about the service department and if the senior business /financing person had not been as diligent and helpful as he was, I would never have gone with this dealership. My experience with the sales person was lackluster and all too typical. But each time over three years I scheduled and brought in my leased car for service, they have been gracious, professional and dutiful to make my time waiting as brief as possible while still making sure the work was done well. Today was especially gratifying. This service department like Kia dealerships everywhere have been overwhelmed having to handle the recall to better secure Kia Souls from a wave of thefts based on online instructions detailing the ease in which one could break in and steal a Kia Soul. They therefore had to call a week ahead of my original appointment and reschedule me for two weeks later and then again for a week later. I appreciated that they knew it was taking longer in the shops than anticipated and they did not want me frustrated in suddenly losing my car for more than a day. For whatever reason, there was confusion with my revised appointment and I showed up this morning while the computer had me listed for a morning next week. It takes me almost an hour to drive from my home to this dealership and the thought I was going to have to drive for two hours today for nothing to happen and then repeat the exercise again next week was frustrating. Instead of simply saying there was nothing they could do and move on to the next person in line, Robert heard my concern and acknowledged it and then said “Let me see what we can do.”. It was 8 am and ultimately he said since I was there they would somehow work it into the schedule but it would be 2 pm at least before it would be ready. He then said they would be happy to take me to the big mall to hang there and would call me and pick me up when it was done. I decided to spend the first couple of hours at the dealership sipping coffee and answering text messages. I never got to the mall because Robert had me and a retooled Soul out of there before 11 am. Now don’t expect Robert or anyone to perform that kind of miracle for you as I would have been ok if I did have to pace up and done the place for many more hours just because Robert was so helpful, understanding and upfront candid about the time, leaving the decision to me as to did I want to wait that long or return next week. The fact they beat there own timeline was a wonderful and happy surprise for which I am grateful and very appreciative of the mechanics. But it was the thoughtful, quiet, and professional manner in which Robert dealt with the situation and the knowledge and care and experience he clearly has to work thru an accommodation that is rare and should be applauded. We have lost a lot of civility, patience, informed decision-making and kindness in this state. It was just great to discovery those things are still alive in the service department at Rick Case Kia, Thank you, Robert.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Easy
byon 07/08/2023
i love the customer service . I walked in and was greeted by everyone. they listened to what i wanted and found me the perfect vehicle. the process was smooth and i got best deal to fit my needs as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Kia sportage 2023
byon 07/07/2023
Compre un sportage 2023 en diciembre 2022 fui atendido por valentina exelente atención buen servicio se adapto a lo que buscaba
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick
byon 07/07/2023
Friendly staff, came in on day off to prep my vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Such gentleman’s at Rick Case!
byon 07/07/2023
Jonathan was very courteous and a gentleman. All the guys at the service shop too. I can’t remember the name of the bald Cuban guy at Service but he was also awesome! Everyone asked if I needed help. They carry and got my baby car seats into a rental. Jonathan kept me up to date about the status of my car. Everything went so smooth and easy. Keep up the great work guys!
- Recommend this dealer? Yes
Dawn
byon 07/06/2023
Because of an upcoming recall needing to be done at time of regular maintenance appointment, they arranged a loaner car for me because the time to perform all service would take most of the day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rick Case Kia Sunrise has a massive selection of new and used vehicles in-stock, with endless options available. Known worldwide for our customer service and brand recognition, each member of our team works tirelessly to make our customers feel like family. It's the core value we live by each day.
We are conveniently located just off the Sawgrass Expressway, along Sunrise Boulevard, minutes away from any location in Broward County. Don't wait! Find your new Kia at our dealership today!