Customer Reviews of AutoNation Ford St. Petersburg
Scott Briggs the best sales person i have met 5 star!
byon 03/27/2024
Scott Briggs is the best guy i have met , and have bought several cars and trucks, But he was by far the best yet. Very polite and was very good at his job! Thanks again for a great experience and will buy there again1
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Left tagless
byon 04/29/2024
Bought a used vehicle on 3/30 & was charged $199 electronic filing fee which was to cover electronic filing for registration, title and tag so that they could give me a new tag that day (no old tag/no trade). Paid in full, finished paperwork and then told system was down so here's a temp tag, we'll fedex the new tag when done. 4 weeks later no tag still, temp tag expired & AN doesn't respond to emails, texts & phone calls. Left detailed VM for Bruce Heath, GM who was in but unavailable when I called but still no response.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Upgrades for my 23 Bronco Outer Banks
byon 03/28/2024
Trevor in service has been so awsome helping me with getting my upgrades ordered ( tires/wheels, exhaust, tow package, fender flares) to just name a few. Then there is Nate the mechanic, who has had to put up with me wanting to see everyting as it has been done. And then Micky my service advisor who keeps me updated to what is getting done each time i have a new item to be put on. Thank you to everyone for helping make our 23 Outer Banks very special for us. And i can't forget Scott Briggs for being part of the buying process that took 2 1/2 years. Chuck and Shevawn
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scott Briggs the best sales person i have met 5 star!
byon 03/27/2024
Scott Briggs is the best guy i have met , and have bought several cars and trucks, But he was by far the best yet. Very polite and was very good at his job! Thanks again for a great experience and will buy there again1
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Patricia Thornton Engine Overhaul
byon 03/01/2024
Sarah so helpful during our service My son was there for one night for the Wrestling Match there she assisted with his return him to Albany Ga from Tampa She also keep us informed step by step during the 3 weeks we was without our vehicle. We greatly appreciated everything
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good dealership
byon 03/01/2024
My wife and I stopped in to look at a used vehicle with Justin G. as my salesperson. I generally do not enjoy the car purchasing process. Justin did a great job showing us the vehicle and making the process a pleasant experience. We decided we liked the car and wanted to purchase it with a trade-in. We negotiated with the trade-in and eventually agreed on a fair price. This was not a high-pressure, contentious negotiation in any way, which I appreciated. The same was true after we agreed on the price and opted to not get any warranty, etc. The whole process was done well as the dealership displayed an element of class that you don't always see. The whole process was very positive due to the people involved and how the dealership conducts business. I will go there again for future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Car Buying Experience to Date
byon 02/23/2024
Went to Auto Nation to purchase a pre-owned vehicle for my daughter. Wanted something as close to new as possible. They had just the vehicle I was looking for. They didn't push me towards something I didn't want, but focused squarely on what I was looking for. The transaction could not have been better. Even with some credit challenges, I was done and out in a couple of hours. Everyone from the Salesperson, (Ahmed) to the Finance Director, made this the most stress-free car buying experience I've had in 35 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hooked me up
byon 02/11/2024
Was interested in truck onlne. I inquired and was contacted by Art, who answered all my questions quickly. However, before I could get down to the dealership the truck sold! About a week later Art reached out to to notify me that the sale fell through and if I was still interested. I was, went down to the dealership and took a look and bought the truck. I thought it impressive that Art kept me in mind and reached out when the sale fell through with the initial buyer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Compre una Ford Expedition
byon 02/09/2024
La atencion por parte del vendedor y del manager fue sobresaliente, el cumplimiento de la negociacion , no . Compramos las garantias que nos ofrecieron, pusimos el down payment que nos pidieron y solo pedimos a cambio un mantenimiento free por dos años. Entre tanto papel para firmar y numeros no revisamos todo. Nos lo terminaron cobrando, Sinceramente, que pueden ser 270 dolares en una compra de 43000?.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Taking care of Customer
byon 02/06/2024
My customer service rep Mickey did an amazing job! She walked me through all of the items with pricing and an eta that was spot on! My car was well taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Preventative maintenance
byon 02/05/2024
Made appointment through the Ford app and everything was ready when I got there. I specifically asked for service with full synthetic oil and it was already on my work order. Great attention to detail and I was back in my Expedition within a few hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/31/2024
Went in for oil change and recall was able to get the oil change done but will have to schedule the recall for a later day. The advisor was very nice and told I would be put on a list for a loaner car since I would have to leave my car overnight for the recall. I was not offered this service and I have been trying to get this done since it happened. Thanks Mickie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 01/03/2024
Freindly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
WINDSHIELD REPLACMENT AND SERVICE
byon 12/21/2023
I scheduled service for a windshield replacement and a couple small items . Was told it would take a few weeks for windshield to come in. so scheduled accordingly . Dropped car, told might be done same day. Could not get updates asked for daily. 3 days later service manager called said they don't normally do windshields and they did not order one. He was not aware of some of the other items that were supposed to be checked out. 6 days later picked up car.Is there a rating I can give less than one star? Previous/y bought cars from sales department. They were a 1 star as well . I now drive to a Ford dealer an hour further which is faster over all on purchase day than using them 15 minutes from my house.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Mustang GT
byon 12/13/2023
I had a major servicing and set of tires performed. Everything went smoothly and timely. The service coordinator, Alex was helpful and informative. The staff was friendly and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 12/09/2023
Service rep. Jeremy was great. Engine light did come on the day after. Took vehicle back and was fixed next day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/09/2023
My salesman was Josh DeMario who was helpful and professional. I’d definitely go back to this dealership and would also recommend them to friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ranger service
byon 12/06/2023
Service rep Micky went over and above and kept me informed on my truck service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Service Dept
byon 11/29/2023
Let me start by saying Micky in the service dept is top notch and super great to work with. It seems that her hands are tied with the processes and resources the dealership has. First off, I had to drive over to the dealership just to get an appointment for an oil change and keypad problem. When I checked out, I also asked my service manager to look into what it would take to replace my windshield and that I'd bring it back in for that. Then I drove my Bronco back for the appointment and left it after being told it would be a couple days. I called after a few days to check on my truck, couldn't get anyone to call me back so I had to drive back over to the dealership for them to tell me to come back in a few more days. Then I had to keep calling after a few days to find out that my truck was finally ready. When I finally picked up my truck, I asked my service manager if he had the info for my windshield replacement. He had no idea what I was talking about, so I stood at his desk for 20 mins while he searched for any recollection only for him to tell me he had lost all my paperwork. So, all in all, I made 3 trips to and from the dealership and didn't have a vehicle for over a week for an oil change and keypad fix not to mention countless time on the phone trying to get my vehicle back. I also ended up having to have my windshield replaced by another company. This is isn't the only experience I had like this. I then had to drive back over to the dealership (because I can't get anyone on the phone) to get my truck in to have the doors adjusted as they were rubbing the fenders (out of the factory). I told them I was going on a week long cruise the following week and asked if they could take care of the issue while I was on the cruise so that I'd have my vehicle back when I returned. They said yes, that's perfect, bring it in. I took it in before leaving for my cruise, then the last day of my cruise I called in and had to leave a message with the receptionist asking for a call back. Never received a call back, waited a day then called two more times before finally getting a call back another day later. The guy then told me that it would be AT LEAST a few more days. I think it ended up being 2-3 more days. So I go over to pick it up. The doors had been adjusted, but the touch up paint had not been done. The job wasn't even finished but I was told I would need to bring it back the following week to leave it for paint touch up. I asked how long that would take and they said at least a week. So, I haven't been able to be without my vehicle for more than a week again, so my touch up paint hasn't been done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
60K Mile
byon 11/17/2023
It was good! At first, they quoted me really high for my 60K mile checkup. But I told them the exact services I was willing to pay upfront - and those costs were reasonable. My rep was honest and straightforward about other issues I needed to address soon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
recall
byon 11/16/2023
not very good brought my car to me with water spots from ? took me 3 hours to remove i looked at the fellow and he just took off the other way I know it was a recall from factory .But not very professional
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/14/2023
My service was done in a very timely manner. Jeremy was very courteous and knowledgeable. He made our experience a very pleasant one.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments