Panama City Toyota

by dipu on 04/02/2013

I recently purchased a 2012 Toyota Sienna LE (color - Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and finalized the deal on 9/18/2012 around 4:30 pm at $29,600 sale price plus tax and tag. They called us back saying car would be available on Monday (9/24/2012). When we went there around 4:30 pm on Monday they started saying they assumed that we would be paying cash, which was never discussed over the phone. We had only asked about the sale price plus tax and tag, now they say the price was $33,000. Then they started bringing papers with different quotes numerous times. It was very frustrating. We asked about financing at 0% for 48 months or 0.9% for 60 months but they said we were not eligible for this, even if Toyota Corp. offered it. They said for this price they could not give us this financing offer. Since we had driven one and half hours with two children (one six years and the other 10 months old), we thought OK we'd give them $50 more to finalize it at $29,650 and made the deal at 29,650+Tax Tag and tile. They kept coming and going a number of times with additional paperwork. Finally, we signed the papers at 9:00 pm and drove back arriving at the house around 11:30 pm. During the next couple of days, we did not get chance to review the paperwork on the van as our daughters were running fevers. We reviewed the paperwork about 9/30/2012 and saw that they have charged us -$ 690 in dealership fees. Dealership fees were not discussed earlier and we were not told by the salesman, to whom we spoke, that these charges would be in addition to the sales price plus tax and title. On Monday October 1st, I called the salesman and asked him about the dealership fees and he said this is the way they make a profit. I asked him to return that amount but he said he was not going to give us even a penny. I told him I was going to return the van and he said we were most welcome to trade it. This was a disgusting and unprofessional manner of dealing with the public. We finalized the deal at sales price of $29,650, which should have included the dealer fees, as I was told the only other cost would be for tax and title. It seems that the sales agent of Panama City Toyota Scion was concealing the information.

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