Tom Gibbs Chevrolet
Customer Reviews of Tom Gibbs Chevrolet
Great business concept. No pressure
byon 10/02/2023
Our salesman Frank Friel was fantastic, he gave us all the time in the lot and explained all the options and their benefits to us. Frank took his time not pressuring us to buy something we didn’t want or need. After the purchase we sat down with the finance manager Bryant Beals, he too was great. Bryant took the time showing and explaining all the different plans available and what would be most beneficial to our needs. The whole Tomm Gibbs concept is great no pressure or urgency to now or lose out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
4 New Tires Installed and wheel alignment
byon 03/07/2024
Very pleasant experience, Was able to get my 4 new tires installed on the same day I requested them. Big Help with getting them done. I went a little too long on the old tires. Metal was showing on the tread. Tom Gibbs might have saved my life. Old Tires were that bad. It took about 2 hours to get everything done. Friendly service, good quality products and great deals. I was very happy with my time there. The only negative thing i have to say is that they did not wash my tires after the installation. They looked old until I had to take my car to get it washed and I put on tire shine. Now they look new. Don't understand why they couldn't shine my new tires up. I spent $800 they should at least make it look like I spent $800, other than that it was a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great business concept. No pressure
byon 10/02/2023
Our salesman Frank Friel was fantastic, he gave us all the time in the lot and explained all the options and their benefits to us. Frank took his time not pressuring us to buy something we didn’t want or need. After the purchase we sat down with the finance manager Bryant Beals, he too was great. Bryant took the time showing and explaining all the different plans available and what would be most beneficial to our needs. The whole Tomm Gibbs concept is great no pressure or urgency to now or lose out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tom Gibbs Chevrolet
byon 03/30/2023
My dealer, Anthony DeCarlo, was first to interact with me upon my arrival. I was very fortunate to have Anthony work with me on the purchase of my 2023 Equinox RS. Anthony was very knowledgeable, extremely professional and such a pleasure to work with. Anthony worked with me every step of the way to complete my purchase to my satisfaction. Anthony is a true asset to the Tom Gibbs Chevrolet of employees.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/28/2023
Oil change was done quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Suburban
byon 01/25/2023
I was looking for a new 2023 Suburban 4WD and found at Tom Gibbs Chevrolet. The sales person Chris was fantastic and we purchased the vehicle. I would highly recommend this dealer to anyone looking for a chevrolet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
new truck
byon 01/31/2022
Purchased a new truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 Silverado 1500 LTZ
byon 07/19/2021
Found the truck I wanted at the trim level I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall HORRENDOUS Service!!!
byon 07/01/2021
I want to start by stating that we have purchased multiple vehicles from Tom Gibbs in the last few years, not to mention the 7yr/1 million mile extended warranty was purchased. However recently I am extremely disappointed with the service and treatment received from the Palm Coast Tom Gibbs Dealership. Issues (just to name a few) •Truck was in a minor accident which required repair by Tom Gibbs Collision. The bed had to be removed and now the tailgate does not function properly, back up cam now glitches, fuel door will not remain closed. Tire flaps are loose and were not reattached properly. •The transmission has issues where it hits hard when coming to a stop or taking off (feels like being rear ended). The service department has shrugged this off and acted as if it’s no big deal. •There is an exhaust leak/rattle they failed to address. •Recently took vehicle in for an oil change (which is like pulling teeth to begin with, then a simple oil change takes hours). After leaving, 3 days later the washer fluid light appeared. Obviously it was not checked. The oil change sticker was also not replaced. When calling in, the service manager was not available so a message was left with the receptionist. A call was later received, but nothing was done to correct this issue. I am EXTREMELY dissatisfied with customer service and repair service received. Will also be filing a complaint with the BBB if the situation is not rectified.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
They Put The Deal in Dealership
byon 03/10/2021
I found the vehicle online Sunday night and by Monday afternoon I was buying it. It was ready for me to just jump in and test drive. Honest, approachable and low key sales personnel as well as finance. Very impressive in an industry known for its shadiness and the hard core sell. Extremely satisfied with my deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Auto butler
byon 04/15/2019
Excellent job,with promt delivery. Well done as usual
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tom Gibbs review
byon 11/23/2018
The salesmen was great
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 05/27/2018
Easy, everything was done quickly and correct the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car purchase
byon 07/24/2017
I recently purchased a new vehicle from Tom Gibbs Chevrolet and had the best experience I could've asked for. From the initial browsing to signing the final paperwork, everything was exceptional!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 04/14/2017
Went to Tom Gibbs for a routine service and was in and out in no time! Even got a free car wash! Will be back in the future for sure!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chevrolet 5* Service
byon 04/07/2017
Everyone in the service area is eager to help and listen to any concerns you may have - always accommodating to on-the-spot issues !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top Shelf Chevrolet!
byon 02/04/2016
Top shelf Dealership. Bright young salesman Bill B. was very knowledgeable, courteous and helpful. The Dealership is bright , clean, and the staff are all as helpful as anyone could hope for. This Dealership does not drop you after a sale either. The service dept. and every Tom Gibbs employee are helpful and never make you feel like they are trying to rush you off. I appreciate that! I have been buying trucks for over 40 years, I have purchased many! Never from the same dealer twice. I have found a Dealership close to home, I will purchase here again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying and service review
byon 05/02/2015
I bought my new Impala LTZ from Tom Gibbs Chevrolet and was extremely impressed with the sales person Megan. I got a great deal and was very pleased. Recently got an email from the service manager that the car was due for an oil change-tire rotation and scheduled it the next day although had less than 6000 miles on it but it was exactly one year old. And at no cost to me. Now that's great service! Don't buy a car new or used car/truck without checking with Tom Gibbs Chevrolet or you will make a mistake....believe me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fuel Leak
byon 02/28/2015
My service manager, Mike Naylor does a commendable job. He calls with updates and follows up, he is the guy I want watching over my car when it comes to service. Ken Hyatt for me is the other half of this winning team. I had a fuel leak and my garage smelled strongly from the gas fumes. My online research told me that this was a difficult repair to do. When I brought my car in and showed Mike the leak I was surprised at how seriously he reacted to what he saw. It was obviously a fairly good fuel leak and not far from the exhaust pipe. He did not want me to drive the car away and insisted on taking it in immediately. You have no idea how impressed I was. Mike was the very definition of a service manager being proactive. It has been several weeks now since the repairs were made and there is no more any detectable smell of gas. My service team did a fabulous job. I can't thank them enough for the great job they did. Mike and Ken are the reason I will continue to bring my car back to them for my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Run don't walk from this dealership
byon 07/05/2014
I told the salesman, Mike, what I wanted & was very specific. He said he had the truck & I drove 45 min there, BF took the day off to bring my 2nd car as well for trade, only 2 find out it wasn't what I told him. I wanted a crew cab, he had an extended cab-big diff. Then, I thought he was texting me w/offers of trucks only to have him tell me, it was Mr G who did it. I asked him why then didn't he identify himself and why was he using the salesman's phone. Answer: he does that sometimes! To me, that's deceitful. Then Mike told me he can't find the truck I want in my price range and I needed to go up in my price! Well, Dave L @ Jon Hall Chevy found me my truck and I wasn't looking for leather, or a sliding back window, and he found it (plus it is a 4x4) for an awesome price!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Bad business practice!
byon 12/01/2011
After filling out all paperwork and agreeing on a price given to me by dealer and waiting two days for my truck to show up, the dealer then waited for me to show up to take the vehicle home to tell me they were raising the price by $1200 because they were wrong and I was not going to get agreed upon rebates they said were offered by GM. The sad thing is they thought my anger was only about the money, and not the fact that two days earlier we had agreed on a certain amount and they changed it but waited for me to show up two days later to tell me. I am a contractor and there is no way I can enter a contract with someone but charge them this much more for a service rendered, and call it a good business practice. Sad, and I would never recommend a place like this to anyone. Period!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments