Orlando Hyundai
Customer Reviews of Orlando Hyundai
No customer service
byon 05/21/2021
First thing was a Bait & Switch. I should have ran, but I didn’t. Then 4 months after I have the car I noticed a mistake in the paperwork & I am owed $513. I have been trying for 5 months to get this straightened. They have mailed me 2 checks but still short $197. They do not return phone calls or emails
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Buyer Beware - Fraudulent Dealership
byon 02/02/2018
Please note Hyundai makes specific guarantees within their "Shopper Assurance" program. Transparent pricing at their dealerships is among those guarantees. Unfortunately, Orlando Hyundai refuses to fulfill the guarantee of transparent pricing. The pricing at the web site of Orlando Hyundai is not transparent. Rather, the pricing at the web site of Orlando Hyundai is deceptive. When consumers confront the salespeople and the sales managers about their fraudulent misconduct, Orlando Hyundai attempts to justify it by claiming other local Hyundai dealers engage in the same fraudulent misconduct. Therefore, I already have submitted a complaint to the consumer affairs office of Hyundai. Additionally, I will submit fraud complaints to both the Federal Trade Commission and to the Attorney General of the State of Florida. I hope other consumers will submit similar complaints when Orlando Hyundai refuses to honor the advertised prices on their web site.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Amazing Customer Service
byon 04/21/2017
I have purchase all my new cars at Orlando Hyundai and I have always had the most amazing car buying experiences. From the moment I walk into the lot until I sign for my new the transaction is very smooth. Everyone at Orlando Hyundai is very friendly and knowledgeable especially Kyle Lee, Suzie Clark and Rick Comptom. I will and have recommended anyone looking to buy a new or used car to go to Orlando Hyundai.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Cool Beans!
byon 04/21/2017
Great peeps, awesome car, easy to buy, loved Suzy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BAIT AND SWITCH
byon 07/26/2016
I was contacted by Orlando Hyundai via the KBB Instant Cash Offer program as they were one of several dealerships that offered to buy my trade at a predetermined KBB price based on my vin, mileage, equipment, etc. Additionaly, I was aware of the dealership as i had leased a Hyundai Genesis from them 5 years ago, but my sales manager (Jason) was no longer there and had since moved to Acura. The dealership reached out quickly after I submitted my interest in the program. We scheduled a time and I came into the dealership. The salesperson (Suzie) that contacted me was in showroom when I arrived for my appointment. However, after two minutes, she had to handle a delivery and vanished. I headed out to the lot to see the vehicle we had discussed (Hyundai Santa Fe SE Ultimate) via email and phone and that she urged me to come in and look at. I quickly realized that they didn't have the vehicle. Another salesman (Jerado) came and found me on the lot at Suzie's urging. He could not locate the vehicle we had discussed or any vehicle with that package. While I was there however, they did appraise my car in person and gave me a written appraisal higher than the KBB Instant Cash Offer by almost $400. My excitement was short lived. A week later Suzie reached out again via email and said they would still buy my car for the appraised price and included the number in the email. I told her I wanted to go forward with the transaction and asked for a time to come in. 24 hours later she emailed me saying she had made a mistake and that the price was now $1000 less since I wasn't buying their car. I told her they are free to adjust their price, but they should still match the KBB Instant Cash Offer they had agreed to. Suzie said her manager said they could not. These type of bait and switch tactics are what give car dealers a bad name and reputation. The salesperson at Orlando Hyundai wasn't available during the time we agreed to, didn't have the car she said they had, and didn't honor either their appraisal price or the KBB Instant Cash Offer price they agreed to that hadn't expired. Terrible tactics and approach. Clearly, the dealership is using the KBB program as a lead generation tool with no interest in buying your car unless you buy theirs. Their intentions are not above board or ethical. They should not be participating in a program they had no intention of honoring. I would not recommend the dealership and will not consider them for any transaction going forward.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Fantastic Car Buying Experience
byon 01/01/2015
I went to Orlando Hyundai to get my oil changed. While I was waiting to get my car back I decided to look through the lot to see what was out there. I found a new car that caught my eye to replace my Elantra. It was simple and easy to get a quote on how much the car was and what the monthly payments would be. I had one of the most helpful sales people at Orlando Hyundai, Suzie Clark. She got me everything I needed to drive off the lot in my new Hyundai. I can't wait to take this one back to get an oil change and say hello to the welcoming service at Orlando Hyundai.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional.
byon 12/02/2014
Very satisfied and happy with my purchase experience. Jovanny was awesome. Professional , knowledgeable and very understanding of my concerns. He never pushed or made us feel like we were wasting his time. I will definitely send friends his way,,
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The best in the business.
byon 10/01/2014
This dealership bent over backwards to give me the best price over 4 other dealerships and exactly the car I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
buying my another new Hyundai
byon 09/26/2014
I just purchased my 3 new Hyundai. I love my new 2014 car, with the upgrades from my last 2 Elantras. I was excited that I was able to use the same salesman, Glenn, to purchase my new Elantra, he is very good at what he does. I have recommended this dealership to friends and they have purchased a car! This time the process went a lot faster, which that was the one thing I was fearing, stay at the dealership for hours and hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
SEMPER FI
byon 07/28/2014
Great job O.h.! ty J.M. for the excellent work on my car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great purchase!
byon 07/26/2014
The salesman was great as well as the finance managers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Totaly Professional Staff
byon 07/26/2014
Everyone from OH was Kind, patient, Caring, and just plain old Super Nice People! The deal was fantastic and without any glitches. I have been friends with dealers in Massachusetts for years and never met a nicer person that Rick in all of my life. Pat, Glenn and everyone down to the cashiers were all Super People. OH is my new home! Thanks Guys & Girls.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought a car like a walk in the park
byon 07/12/2014
The salesman Mr D was very kind and very informative, always trying to accommodate our needs. Very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealer
byon 07/01/2014
Looked on the internet at prices and then went to the dealer. Was very happy with the sales personnel and could not ask for more in the deal we received. Went to finance and completed the paperwork and was on our way in a new Sonata in under two hours. Just moved into the area , so this was our first time at this dealer. Could not ask for better service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect Sales Experience
byon 06/18/2014
This is my second car purchase at this dealership. The sales reps are professional, informative, patient and not pushy. The price and terms were negotiated quickly and we were on our way home with a new car without any issues. By contrast, I helped my son buy a new car at a Chevy dealership 400 miles away from here. That experience was so flawed, tiring. The Chevy dealership process took 7 hours until we finally drove away with the new car. I definitely recommend Orlando Hyundai and will be returning to do business with them again. My wife is very happy with the Sonata Hybrid Limited. I drive a Genesis. This is my third Hyundai purchase. Excellent cars with no issues whatsoever. Orlando Hyundai, please don't change a thing. You have the right car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unexpected experience
byon 05/16/2014
Have a Sonata on lease till July and started process to return it and consider Honda or Toyota. The sales woman that worked with me got me the information I asked for, told her I was looking at alternatives. She never pressured me, just got me information and response to questions I had and before I knew it I was test driving a Sonata SE. Told her I would come back by June to decide, again never pressured but just wanted to write up quote on car I test drove. Showman manager came over to say hello, saleswoman explained what I was considering. And he asked simple question, WHAT WOULD IT TAKE TO TAKE THE SE HOME TONIGHT? I answered and he told saleswoman to write it up. I have never had such a pleasant experience in buying a car. No pressure, just give me the data I asked for and then ....the key question. Again never with any feeling of my being pressured. The Hyundai sales personnel and service people couldn't have made this a more stress free experience. And I walked myself into the decision process without going to Toyota. (I went to Honda which was across street from this dealer.) I have dealt with this dealer/service department for past three years and they far exceed my expectations. When I need an appointment I get one, they give me accurate estimates of when my car will be ready, call me when there are things questionable, and walk me through options without ever giving me feeling that I am pressured to making decisions. And saleswoman, Suzie, gave me her cell phone number and told me to call her with any questions about car. I have called her twice and she has been more than any sales person I have ever dealt with. Meaning, she sold me the car and I feel like I have made a real friend at a car dealership for however long I want to be friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Rating
byon 04/28/2014
Jason and Amanda were very professional and eager to provide excellent customer service which I must say they achieved.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
sales
byon 04/19/2014
j M was excellent
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unexpected Purchase.
byon 03/30/2014
I brought family to Orlando on vacation. Arrived in a Santa Fe, left in a Genesis! I needed some repair work done. While at the dealership, I was approached with a great deal on Genesis 2013 demo. Easy purchase!.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unexpected Purchase.
byon 03/27/2014
I brought family to Orlando on vacation. Arrived in a Santa Fe, left in a Genesis! I needed some repair work done. While at the dealership, I was approached with a great deal on Genesis 2013 demo. Easy purchase!.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best car dealership
byon 03/27/2014
I was amazed and thankful to find such an amazing place that focuses on the customer needs and is not just trying to make you buy a car. The person that helped me Norbert R. was incredible nice and helpful. He explain to me everything I needed to know about trading my old car and the benefits of getting a new car. If will always recommend this dealership to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
