Credit Cars

by taj2 on 01/02/2015

See the summary of a complaint filed with the Better Business Bureau (BBB): 12-30-2014: I asked Odeen Kearse if the 2006 Scion XB was "beat up" before I came in to see it. He said the car was clean & was a rental car. I told him other dealers lied to me about the condition of cars before I saw them, & I didn't want to waste my time again with worn out cars. He said the car was in an accident. I asked what type & was the accident in the front or rear? He said he didn't know. I asked if he had a Carfax? He said he had an Autocheck, but he couldn't email it, only fax it. I don't have a fax, so I asked were there any problems on Autocheck? He said "no problems with the Autocheck". I asked him again to verify the condition of the car before I made a long drive there. He said the car was in good condition & clean. This is what I found: 1.Windshield was not original & the top edge of the roof paint where the windshield meets the roof was gouged & rusted (bad install job); 2.Inside the car, the right upper windshield seal material was poorly installed & dried showing an "oozed out" seal; 3.Overspray paint was on the front grille & both headlights (bad repaint job); 4.Right headlight had chipped paint around it & body panels didn't quite match up (I suspected this was impact area of accident); 5.Other body damage found: Either paint chips or light scratches around LFront headlight, on both bumpers & ALL body panels except RFront & LFront doors, LFront fender, RRear quarter panel, Rside running board; 6.I turned the headlights on-they worked-but I turned them off/on again, & RFront headlight didn't work; 7.Driver's seat belt was severely twisted & wouldn't set properly; 8.All seats & driver's door panel had cigarette burn mark holes; 9.LRear carpet had 7" cut; 10.The jack tool said "03 Kia Spectra" on it (not the Scion XB original jack); 11.Tire lug wrench/jack tool was missing; 12.Head liner was stained; 13.One license plate bulb wasn't working-the other bulb worked; 14.Fuel door would not open--I couldn't check gas cap; 15.Hatch door interior & cargo area had significant scratches. I pointed all of this out to Odeen, he said, "it's a used car", but would fix the RFront headlight, the seatbelt & fuel door. I didn't look underneath or test drive the car. He gave me a copy of the Autocheck report & I left. It showed: A)Overall score=33 (out of 35-58 range); B)5 owners; C)Negative title or other problem(s) can indicate serious damage or other significant problems & disqualifies the car for Autocheck Buyback Protection--detail showed one reported accident with frame/unibody damage in the RIGHT FRONT CORNER; D)Specific vehicle use(s) or events reported--detail showed fleet, rental or lease records; E)Repossessed records--detail showed two title repossessions. I called Odeen who said "As a salesman, we don't go through the report & give details." Yet he read enough of the report to say it had one accident & it was a rental car. He clearly omitted bad information on the Autocheck & lied about the condition of the car. He did this knowing I would be driving +80 miles one way on the rain & accident-ridden highways along the way to the dealer in Orlando, FL. I told him to expect a complaint to the BBB & honest reviews. He was very concerned with me complaining to the BBB or writing a bad review. I told the BBB I wanted a written apology from the dealer acknowledging this matter & for the dealer to provide the BBB a copy of the Autocheck to prove my complaint. Then I asked BBB to publish the Autocheck along with my complaint for everyone to see. NOTE: When I called the BBB, I was told that as of about one year ago, the BBB makes complaints visible on their website for anyone to review who may be inquiring about a BBB member. Why this hasn't always been the case is quite alarming, since that would, in essence, be protecting the business from anyone being able to see negative reviews on any given BBB member.

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