New Smyrna Chevrolet
Customer Reviews of New Smyrna Chevrolet
Awesome Experience
byon 11/30/2023
Damien helped me purchase my new Equinox, he was quick, knowledgeable, and respected my time. I enjoyed my experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Experience
byon 11/30/2023
Damien helped me purchase my new Equinox, he was quick, knowledgeable, and respected my time. I enjoyed my experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
grate experience
byon 04/17/2023
super helpful people
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always a great car buying experience at this dealership.
byon 04/14/2023
Nikki Thomas was a real pleasure to work with and so is Kyle Johnson. Thank you both. Always a great car buying experience at this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 07/08/2019
Always friendly and they offered me a loaner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible Experience
byon 11/24/2018
I had an absolutely terrible experience buying a car here Bought a car, signed a contract, and 2 days later they wanted me to sign a new contract which increased my monthly payment. This is clearly a breach of contract. When I spoke with the sales manager regarding this matter, he was the most condescending person I have ever dealt with. I have never been treated like that by anyone. I will be contacting the majority owner of this dealership, who owns multiple dealerships around the country, Mr. T as well as the minority owner Mr. H.; in addition to contacting BBB. I expect this matter to be taken care of, and if not, my next contact will be with a lawyer. For your own financial safety, stay clear of this joke of a dealership, and their unprofessionalism!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Satisfied Service
byon 04/07/2017
Great service writers, pleaser and courtious fully explaining the problem completely. Fast response to me arriving to the Dealership. Vehicle repaired properly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Superb Service Department
byon 04/06/2017
We have purchased two vehicles at New Smyrna Chevrolet. A 2015 Malibu LT and a 2016 Malibu. We continue to receive great customer service through our warranties and are super appreciative that we purchased the additional warranty coverages that are offered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
NSB Chevy is a total 10!
byon 04/04/2017
I liked how easy it was. The entire process, the entire picking out a vehicle and making my life a lot easier. It was worth the almost hour drive to the dealership for their impeccable service. Luke & Marsha were in on their days off and you can't beat that kind of commitment to One's job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Steer Clear of this Dealership
byon 01/10/2017
Steer Clear of this dealership. Our experience started out with the salesperson who we had an appointment with passing us off to another salesperson who was disgruntled. We came in knowing what we wanted and only tested one vehicle. We were ready to buy and his attitude improved. They offered a low trade-in on our vehicle and compared sales to a lower end model. We let them know that we're aware of the dealer trade-in price for our vehicle. Finally, we come to terms we're willing to accept. We were told we were approved, congratulated, shook our hands, salesman removes our plate from our trade in, we unload the car, and we were given keys for new car. They asked us to "write a great review" for them. We chose to wait until deal was complete. Sales manager claimed he had a friend at credit union who would give us a better interest rate. After waiting 2.5 hours all of a sudden we're told to unpack the new car and put our stuff back in our car. His friend at bank is gone for the day. He said it will be worth the wait. His friend will get us the lower interest rate tomorrow. The salesman is asked to reload our car. While unloading the car, the salesman complains that he is embarrassed because he had to put our items back in the car but he'll call us tomorrow when paper work ready. He was more concerned with himself rather than us being humiliated in front of several staff and a few customers. We received no call next day and no return calls. When we finally speak to a sales manager a few days later, he is indignant and demeaning on the telephone. They treat women and Veterans unfairly and send your information to banks you don't authorize. If you choose this dealership, be cautious of their unfair and deceiving tactics.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great Sales Team!
byon 09/14/2016
Both Adam Baer and Jon Perez were a pleasure to meet and interact with. I initially met with Jon right before closing on a Friday evening. Although it was late, he didn't hesitate to help me and was able to set up a test drive for me! The next afternoon, I met with a couple of salesmen who were very helpful as well. After deciding to make a purchase, Adam and his team helped make the deal happen. Although it took longer than I expected, I was able to purchase my new truck at an incredible price!!! I would like to thank everyone who was involved in the buying process!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
NSB Chevy Service
byon 09/12/2016
Bill Mueller is an asset to your service team, and treats me with the utmost courtesy anytime I am in to service my Corvettes. I will continue to use NSB Chevy for service on my new 2016 Corvette ZO6. The service department always conducts itself with the highest level of professionalism..Keep up the good work!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Refreshing truck buying experience
byon 07/06/2016
I walked in with a desire to look at a certain type of truck. We looked, test drove, received intelligent answers to questions, and reached a purchase agreement in short order. It was a refreshing experience as compared to the terrible experience I had at a different Chevy dealership the previous weekend. I'll gladly send people to New Smyrna Chevy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not pleased
byon 05/27/2016
Im not a big fan of doing business with dealerships but they had a pre-owned truck that I was looking for with a reasonable price. My wife and I stopped by to take a look. When we parked, we were met by a salesman and we went out to the truck; he left us out in the lot to go get keys. After a 15 minute wait in the heat, he returned with a can of Red Bull in hand, to tell us he could not even open the truck to let us look at it because there was a recall. As we were about to leave he wanted to start talking about a deal for the vehicle, somewhere in the conversation when he was making his sales pitches he told my wife and I, the more difficult we made it and in disbelief I tuned out whatever else he had to say. When my wife and I got up to leave, he said he did not mean to irritate us and went and got the sales manager. The sales manager was nice and ended up agreeing verbally to a price. A couple days later I called the salesman to tell him I wanted to talk about the deal but with the recall and me not even being able to look at the interior or test drive we could not move forward. He changed his story saying he could not find the keys on our original visit. I then told him I wanted to come and get the truck that day, test drive it and look it over and would return it before they closed. I sent him a text at 1:34 p.m. and let him know I would be there between 3 and 3:30 hoping the vehicle might be up front ready to go as some dealers will do. I arrived at 3:15 and to no surprise he was not there. After the receptionist made phone contact with him, she said he was on his way back from lunch and he said he would be back in 3 to 4 minutes. I was glad I did not get there at 3:00. While waiting I interacted with some of the other salesman who were very professional and cordial and attempted to assist in getting the keys so I could be on my way. My salesman finally showed up at 3:31 to tell me there was a sold sign on the truck. He told me he was going to look to see if they had something else, at that point I got up out of my chair and left. The lack of communication cost me 2 hours of work, gas, aggravation, etc. After returning home I called to talk to the sales manager who apologized for the ordeal. He said he would be looking for another truck and would try to make it up. I will respond back to let everyone know how that turns out. To date, my worst dealership experience. I like to be treated like I am a customer and dont appreciate the arrogance and unprofessionalism we had to endure from one member of their sales team.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
4 Comments
Best buying experience.
byon 04/05/2016
Best car buying experience ever. Very professional and courteous personnel. Bright, clean, inviting atmosphere. Adam, Damian, and the rest of my team were great. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Chevy 2500HD 2015
byon 05/01/2015
We are currently in the process of resolving a viberation issue with the 2500 HD 2015 models. After two trucks which I have purchased since Dec. 31st 2015. New Smyrna Chevy's service team, sales, service and sales manger has been persistent in providing me with their best intentions to resolve this defect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good job
byon 03/28/2015
Called and got in and was out in good time, they did a excellent job and when over everything with me
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 03/27/2015
"Kitty" was my service advisor. She took care of what had to be done to my '14 Vette in a very professional and friendly manner. I will be asking for her next time I need service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Return Visit to Service
byon 03/18/2015
In regard to my visit of today, I wouldn't have had to return to the dealership if my visit on Fri, March 13, 2015 had been completed fully. My visit today was to connect a clip in the dashboard cluster that was replaced on Friday. After discovering the problem on Monday, I placed 3 calls to service and received NO reply to any of the messages left. I finally reached an uninterested service department employee on my 4th call and let her know I was returning 3/18 to have the problem resolved. Aside the fact that I shouldn't have had to return , once I got the car back to the service department, my issue was handled quite well by Clint Jack.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Survey for New Smyrna Chevrolet
byon 03/12/2015
Have always had an excellent experience at your dealership. I really appreciate the care you take with my car in keeping it in perfect shape. I feel very much at home when I come to your dealership and will continue to see you when in Florida.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Drive train noise and vibration
byon 02/28/2015
Another good attempt to fix the problem with drive train noise, but it is still not corrected. What helped this time was, I was given a rental.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service
byon 02/03/2015
At my recent visit to New Smyrna Chevrolet for my warranty issue on my new truck I was helped by my service writer, Pete (?). He was very professional. My warranty issue was handled promptly and I was very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments